Customer Service Representative

Alicia Calhoun

**** ***** **

Denver, CO *****

303-***-****

*************@*******.***

Employment History

Customer Service-HealthSmart

Feb 2012 Healthsmart Centennial, CO

• Handle client inquires in an accurate and efficient, yet courteous manner

• Clearly and proficiently document all call activity

• Correctly communicate contracts/agreements, benefit and claim information Customer Service – Tax Advantage Accounts

Apr 2011 – Feb-2012 Wage Works, Centennial, CO

• Handle client inquires in an accurate and efficient, yet courteous manner

• Clearly and proficiently document all call activity

• Correctly communicate contracts/agreements, benefit and claim information

• Educate/advise callers on company and IRS tax-advantage guidelines/policies

• Adjust work flow to ensure department/company goals are met Customer Service – Pay to View Television

Jan 2009 – Apr 2011- Direct TV, Englewood, CO

• Courteously handle questions/complaints, billing and technical inquiries

• Research/resolve concerns for purpose of retaining positive customer relations

• Offer alternative solutions and/or adjust customer accounts as needed

• Perform other related duties and responsibilities as assigned or required Customer Service – Grocery Wholesaler

Jan 2006 - Jan 2009 United Natural Foods Inc, Aurora, CO

• Answer telephone call inquiries in a timely manner with competency

• Process customer orders in an accurate and timely manner

• Prepare correspondence and fulfill documentation requirements as necessary Sales Service Representative – Retail Grocery

Oct 2004 - Dec 2005 Safeway, Denver, CO

• Responsible for merchandising activities to meet/exceed customer expectations

• Responsible for plan-o-gram resets, store remodels, POP/POS placement, data collection, display building and new item placement

• Process sale/return transactions/documentation in an accurate/complete manner Education

1984-1989 Thomas Jefferson HS, Denver, CO

• High School Diploma

• Also graduated in 2011 from Emily Griffith Culinary School Other Skills

Typing 35wpm, 10-key by touch, Cisco phone system, DocStar References

References are available on request.

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