Jill M. Martens

*** *. ***** ******

West Allis, WI 53214

414-***-****

Human Resource Specialist & Customer Service professional who is career orientated with a focus on leadership skills. Currently searching for a company to grow with and become an asset to their company’s mission statement/goals.

EBay Store Owner & Operator-West Allis, WI

03/2007-Present

Owner & Operator

Creating individual and package auctions for sale on line to consumers directly. Invoice the consumer directly and once the items are sold, responsible for packaging and mailing the auction in a timely manner with tracking numbers. Sales are then tracked in the Accounts Receivables spreadsheet, and then tallied monthly for trends for following months. Accounts Payables are also tracked via spreadsheet each month to total each item’s fees to buy, list and sell, to find areas in which products can be obtained/sold more efficiently. Responsible for handling customer service phone calls and e-mails promptly and to their satisfaction.

OSI-New Berlin, WI

09/2001-03/2007

HR Specialist

Responsible for data entry of HR paperwork into the HRIS system for the company (new hires, terminations, job transfers, pay increases, corrective actions, benefits, etc.). Customer Service inbound phone calls from Regional Managers and employees nationwide concerning benefits sign up or other related issues. Direct communication to the benefits administrator when needed. Lead trainer for new employees and Lead Benefits Coordinator working directly with the Benefits Manager for complicated/involved benefit issues. Main contact and coordinator for Toys for Tots, Coats for Kids and Lead on the Scholarship Committee.

WAGO Corporation-Germantown, WI

04/1995-08/2001

HR Secretary

Responsible for all administrative duties to the HR Manager, including back-up to the Receptionist. Reception skills involved welcoming guests, opening company-wide mail, and operating a multi-line switchboard. Main priorities to the HR Manager included coordination and updating of the HR/Training Database, scheduling interviews and checking references along with printing and sending out the rejection letters for all positions in the company. Other duties included coordination of company events (zoo trips, flu shots, company parties, etc.), along with serving on the Safety Committee as a leader and note taker for the group and President. Being an ISO 9000 lead auditor for Engineering, Quality & Manufacturing, and helped Accounting with various assignments when needed by the department.

Education:

Nathan Hale High School-General Studies, Class of 1991