Administrative Assistant
Resume:
Portia S. Gordon
Fayetteville, NC 28314
Phone: 706-***-****
**************@*****.***
EDUCATION/TRAINING
Miller Mote College Fayetteville, NC 08/2017
Associate Degree in Applied Science, Medical Assisting
Miller Motte College Fayetteville, NC 12/21/2016
Medical Billing & Coding Specialist, Diploma
QUALIFICATIONS/TRAINING
50WPM Typing
Trained in preparing and submitting clean claims
Proven ability to prepare and review patient statements and resolve patient issues regarding billing
In-depth knowledge of processing full-cycle billing and charge entry for all types of claims
Knowledge of medical and billing terminology
Personnel Management Course 06/1995
Basic Non-Commissioned Officer Course 08/1990
Personnel Actions Specialist 09/1986
Primary Leadership Development 12/1985
PROFESSIONAL EXPERIENCE
Medical Assistant, Practicum Cape Fear Valley Express Care 05/2017-08/2017
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Escort patients to examination rooms and prepare them for the physician.
Record patients' medical history, vital statistics and information such as test results in medical records.
Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
Explain treatment procedures, medications, diets and physicians' instructions to patients.
Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections.
Change dressings on wounds, and educate patients on aftercare per physician orders.
Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
Intake Personnel Department of Veteran Affairs 08/2016-Present
Answer all incoming phone calls and screening prior to transferring to the appropriate specialist or counselor.
Complete an intake by gathering and verifying information using software system.
Maintain professional customer oriented service levels in both verbal and written communications.
Assist in administrative functions to facilitate quality assurance, internal and external reporting.
Warehouse Receiver Delhaize 05/2010-11/2015
Receiving incoming material, counting and verifying items; check contents of packaging against packing list and manifest.
Prepare reports for non-expendable property as lost, damaged or destroyed reports for overages and shortages; check storage area for replenishment.
Customer Service (Call Center) Verizon 12/2007-05/2010
Handle customer inquiries; manage and resolve customer complaints by telephone or email.
Research required information using available resources; process order forms and applications.
June 26, 2018
Mrs. Portia S Gordon
**************@****.***
521 Jennings Farm Rd
Fayetteville, NC 28314
Human Resource Manager:
I believe you are searching for a dynamic, hardworking, for your esteemed Office. I went through the listed requirements and believe that my professional qualifications, work experience,exceptional work ethic, experience in professional setting, with high level of exposure in environment
requiring confidentiality. I feel I am well suited to exceed your expectation.
Yours sincerely.
Portia S. Gordon
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