Management

Nikki Montgomery

*** ****** ******* *****

Elkin, NC 28621

*****************@*****.*** - 336-***-****

WORK EXPERIENCE

Project Coordinator

LOWE'S HARDWARE INC

April 2017 to October 2017

• Coordinate project management activities, resources, product deliveries and information.

• Liaise with clients to identify and define requirements, scope and objectives.

• Make sure that clients' needs are met as projects evolve.

• Monitor project progress and handle any issues that arise.

• Act as the point of contact and communicate project status to all participants.

• Work with Product Specialist Interiors and General Contractors to eliminate potential issues.

• Use Genesis, Siebel, Project Tool and Sterling to monitor purchase orders and work orders.

• Issue all paperwork required for contractors, installers, and fabricators.

• Create and maintain up to date project documentation, issues, plans and corrective measures.

• Ensure quality, standards and requirements are met through course of project. Chief Operating Officer

JLMONTGOMERY LLC - Raleigh, NC

April 2016 to March 2017

• Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.

• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.

• Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.

• Direct or coordinate activities of business or departments concerned with production, pricing, sales, or distribution of products.

• Appoint department heads or managers and assign or delegate responsibilities to them.

• Review reports submitted by staff members to recommend approval or to suggest changes.

• Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.

• Establish departmental responsibilities and coordinate functions among departments and sites.

• Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other administrative control processes directly to President.

• Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting.

• Implement corrective action plans to solve organizational or departmental problems. Customer Service Representative

UHAUL - Wake Forest, NC-

May 2014 to May 2016

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Solicit sales of new or additional services or products.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase bills. Scheduler

TARHEEL HOME HEALTH - Winston-Salem, NC

July 2002 to August 2004

• Creates and maintains staff schedules.

• Schedules client appointments/visits according to care plans and staff availability.

• Enter scheduling data, creates schedules.

• Enter and maintain client database with client admissions and discharges.

• Perform general office duties including word processing, shredding, sort/distribute mail, provide telephone services.

• Understand and adhere to established policies, procedures and HIPPA Law. Terminal Manager

CENTRAL DELIVERY SERVICE - Winston-Salem, NC

March 1999 to June 2002

• Plan, implement and oversee the work of staff members to ensure efficiency and compliance with organizational requirements and company procedures.

• Monitor and direct all dispatching activities, including tracking, routing and dispatching transportation vehicles.

• Implement changes to transportation services, policies or scheduling as needed.

• Maintain adherence of DOT regulations.

• Report directly to Regional Operations Manager.

Pharmacy Technician

KERR DRUG - Sparta, NC

February 1998 to March 1999

● Work with pharmacists to help prepare and give out prescription medication.

● Take prescriptions over the phone and in person.

● Work with health professionals and customers.

● Help mix medicines, count pills, measure medication, label and give instructions for medicine.

● Help take payments.

EDUCATION

B.A. in Sociology

NORTH CAROLINA STATE UNIVERSITY - Raleigh, NC

A.A.

WILKES COMMUNITY COLLEGE - Wilkesboro, NC

High School Diploma

ALLEGHANY HIGH SCHOOL - Sparta, NC

ADDITIONAL

SKILLS

• Proven success in customer service.

• Aided and helped organize company restructure.

• Success in fast paced work environment.

• Ability to work unsupervised.

• Reported directly to and assisted company President.

• Headed company's Human Resources Department.

• Ability to delegate.

• Reduced losses within company.

• Success in analyzing data.

• Evaluated all aspects of company.

• Success in management.

• Success in time management.

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