Help Desk Analyst

Tyler M. Smith

**** * ******* ** ***

Denver, CO 80247 720-***-****

*************@*******.***

http://www.linkedin.com/in/itttylersmith

Experience

Windstream July 5th – January 31st

Role: Enterprise Inside Sales Consultant

Responsibly for maintaining my Enterprise Book of Business, and identifying opportunity for increased revenue and new location/logo.

SD-WAN Certified and BroadView OfficeSuite Certified. First month off ramp, 324% to quota, 124% to quarterly quota 2018

• Inside Sales record for biggest single upsell deal Cbeyond/Birch Communications November 1st, 2013 – June 1st 2017 Role: Solution Advisor, Account Executive, Enterprise Account Executive Responsible for contacting already existing customer/client base to go over business services, future plans, and upselling technology solutions to increase performance, activity, efficiency, via cloud services.

• Top Performer 100% Year to Date quota 2014

• 100% YTD quota 2015

• 98% YTD 2016

• 16 Salesmen of the Month Awards over 3.5 years.

• Inside Sales record for biggest single upsell deal Key Sales Skills:

• Consultative approach

• Opportunity finding overcoming objections

• Proper Emailing Techniques

Geek Squad September 27th, 2012 – November 1st, 2013 Role: Consultative Agent, Advanced Repair Agent

Consultative Agent:

• First point of contact for clients to provide a face value consultation session

• Proposes the solution that would meet the client’s needs and a step by step walkthrough of the solution

Advanced Repair Agent:

• Responsible for Confidentiality, Integrity, and Availability of client’s machines

• Primary agent for fixing, and upholding the client’s requests

• Top Sales Agent, Top Customer Service Rated Agent

• Lead Technician

• Performance Reviews

• Procedure and Policy Enhancement

• Data Confidentiality, Integrity and Availability

• Documentation Analysis

• Database Integrity

• Risk Mitigation Procedures

• Inventory Management

Level 3 Communications April13th, 2011 – August 16th, 2011 Role: Project Administrator, Contract Position

Responsible for creating and documenting Logical Wide Area Network Layout proposals for Multi-Location businesses using MPLS and SiP across Gig-E bandwidth.

• Developed (87) Multi-Million dollar proposals

• Documentation Analysis

• Lead producer

• 89 Multi-Location Oracle MPLS deal

ITT-Technical Institute June 1st, 2011 to November 23rd, 2012 Role: Teacher’s Assistant and Tutor for the Associates Degree of Computer Networking Systems

• Assisted with the upgrade, configuration, and maintenance on the Core IT Infrastructure for the Aurora location

• Server and Computer Labs set up, cable management, Active Directory, Cisco ASA Firewall 5800 routers

• 1.5 Years teaching experience

• SOX, PCI-DSS, HIPAA, GLBA, NIST,COBALT Compliance overview and training

• Nessus Scan, Backtrack v1 and v2

Education

Bachelor of Science, Information system Security

ITT Technical Institute Aurora, Co. March 2011-2013

• Cumulative GPS: 3.51

• 5 Dean’s List Awards

• 6 Highest Honors List Awards

• 12 Honors List Awards

• Perfect Attendance

• Graduated with Honors

Associates of Applied Science, Computer Networking Systems ITT Technical Institute Aurora, Co. December 2008-2010

• GPA: 3.63

• 7 Dean’s List Awards

• 12 Highest Honors List Awards

• 12 Honors List Awards

• Perfect Attendance

• Graduated with Honors

Leadership

• Self-Motivated

• Result Oriented

• Multitasking

• Time Management

• Strive for Excellence

• Understands targets and how to achieve them

Contact this candidate