Sales Customer Service

CASSANDRA BROCK

LIBERTY LAKE, WA

509-***-**** **********@*****.***

■ Qualifications Summary

Sales manager professional with over nine years combined experience in sales, merchandising and marketing roles for the Wine and Grocery industry. Superior customer service skills demonstrated through efficient and accurate execution of contractual obligations. Skilled in leading sales team members from training to market penetration developing new accounts.

■ Notable skills and competencies include:

Energetic and outgoing

Success/results oriented

Good written/verbal communication

Exceptional customer service

Maintained shelf dates through stock rotation

Proven aptitude in problem solving

Can operate independently and as part of a team

Willing to travel

Objective – Managerial position in Sales and Marketing utilizing experience and skills efficiently to increase sales volume and ensure optimal profitability for the company and satisfaction for the company’s clientele. Enhance team performance and distribution network through demonstration and encouragement.

■ Professional Experience

Youngs Market Company NW Spokane, WA 2014-2019

Sales Representative

Supervise distribution management and develop new accounts

Develop rapport with clients to determine account requirements

Proposal development according to customer requirements

Checked quality of account services though regular visits and contact

Youngs Market Company NW Spokane, WA 2009-2014

Merchandise Manager

Successful management of nine employee by phone, ride along and training.

Identified resource requirements and assigned responsibilities to different sales staff

Work directly with Sales Representatives and District Managers to determine needs

Customer service resolutions for critical issues related to sales

Focus group participant for evaluation and achievement of company goals

Lead for resets in all grocery accounts

Manage payroll, scheduling, disciplinary, recruiting, hiring, training and staff meetings

Harvest Vines Distributing Spokane, WA 2009-2014

Merchandiser/Sales Relief

Maintained account specifics and updated inventory for grocery retail accounts

Flexible and willing to accommodate vacations/route relief for Sales Representatives

Tree of Life Spokane WA 2005-2007

Merchandiser/Sales Relief

Merchandised specialty, organic, and gourmet foods for retail accounts

Vacation relief for Sales Representatives

ODOM Spokane, WA 2001-2005

Merchandiser

Merchandised grocery retail accounts

Stocked and maintained product display according to company standards

Maintained professional relationship with customers and co-workers

■ EDUCATION

Moses Lake High School – Diploma, General Studies

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