Social Media Customer Service
Resume:
Natalie Wilson
Algonquin, Illinois, 60102
ac503n@r.postjobfree.com
WORK EXPERIENCE
Village of Algonquin, Algonquin, IL
Communications/marketing intern, May 2018 – Present
Managed various city facility social media accounts
Designed and managed webpage content, created graphics, and wrote copy for city website.
Assisted in design and layout of Recreation Brochure, distributed to city residents (up to 31,000 readers).
Recorded, edited, and published three video tours of city facilities.
Promoted, planned, and supervised weekly concerts where I served as a liaison between residents and government officials.
BUFFALO WILD WINGS, Algonquin, IL
Server, Jun 2012 – Present
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
DISTRICT 300, Algonquin, IL
AVID Tutor, Aug 2014 – Jun 2015
Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.
Teach students study skills, note-taking skills, and test-taking strategies.
Assess students' progress throughout tutoring sessions.
Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
SEPHORA, Algonquin, IL
Retail Customer Service Associate, Nov 2016 – Jan 2017
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Demonstrate and sell hair care products and cosmetics.
Cleanse and tone the skin in order to prepare it for makeup application.
EDUCATION
Harry D Jacobs, Algonquin, IL
High School Diploma, May 2014
Elgin Community College, Elgin, IL
Completed coursework towards Associate in Arts, May 2016
DePaul University, Chicago, IL
Bachelors Degree in Journalism with double major in Public Relations and Advertising, June 2018
ADDITIONAL SKILLS
Very organized
Write for The Odyssey Online, via DePaul
Good time management
Multitasking
Fast learning
Technology savvy
Good listener
Great at communication with peers
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