Manager Customer Service

LeRoy Danos

**** * ********* **. ******** Id *******@*******.***

http://www.linkedin.com/pub/leroy-danos/93/162/920/

SUMMARY OF QUALIFICATIONS

Experienced in distribution warehouse, space planning, RF bar code inventory systems, inventory management, cycle counts, MRP/ERP, WMS, BOM, planning, staffing, training, labor reporting, office automation, negotiations, customer service, order entry, order tracking, production planning, production scheduling, purchasing, shop floor control, operations, materials, purchasing, shipping/receiving, traffic/freight, air, ground, LTL, TL, International logistics.

PURCHASING/LOGISTICS MANAGER

Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels, eliminating obsolete and off spec material, and reduce aging material.

Develop methods and procedures for scheduling of raw materials from suppliers to support manufacturing in achieving customer demand and minimizing cost impacts.

Develop and maintain transportation system on domestic and international freight that ensures business needs are met.

Manage customer service activities including order entry, customer satisfaction, interface with sales, production, labs, regulatory, and quality ensuring customer service creates competitive advantage in marketplace including resolving critical customer complaints.

Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures.

Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met.

Proficient in standard business office software

Excellent analytical, problem solving and organizational skills

Excellent oral and written communication skills

Proven ability to think independently and handle multiple projects through to completion

Record of successfully collaborating with and influencing senior management and peers

Demonstrated ability to lead and manage staff

Demonstrated independent work initiative, sound judgment, diplomacy, analytical ability and professional demeanor.

Able to make effective presentations to diverse groups

PROFESSIONAL SUMMARY

Inventory Manger - ContianerKraft Connersville, IN 2013 -2018

Purchasing/Logistics Manager-Advanced Bearing Materials Greensburg, IN 2011-2013

Manager/Owner-Brunsman Graphic Design Connersville, IN 2006-2011

Distribution Manager-Warm Spirit Inc. Clackamas, OR 2000-2006

Distribution Manager-MACtac Vancouver, WA 1995-2000

EDUCATION

Assoc. Degree, Business Mgmt/Supply Chain Logistics Ivy Tech Community College

High School Diploma Cupertino, CA High School

TECHNICAL SKILLS

Proficient in Microsoft Office Suite: Advanced Excel, Word, Power Point, Outlook, Access, Oracle, SAP, Clarify, AS400 and NT work stations.

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