Mental Health Office Staff

Cheryl Martin

**** ******** *****

Memphis, TN. *8128

901-***-****

**************@*****.***

Experience:

Tennessee Mental Health Consumers Association-Memphis, TN April 2012-March 2017-Certified Recovery Peer Specialist/Security Serve Clients as a Peer Specialist, Wellness Action Plan (WRAP) facilitator and Tennessee Bridges facilitator. Conduct groups daily regarding dual diagnoses covering topics such as coping with a mental illness and substance abuse, self-esteem, establishing and maintaining appropriate boundaries and knowing when you are crossing those boundaries, importance of maintaining an on-going relationship with a support group and advocating for other members of the group. (Bridges is similar to WRAP education but was created by the Tennessee Mental Health Association and other organizations for the State of Tennessee.) Responsible for billing members who have State Insurance to cover the cost of individual one-on-one counseling. Also responsible for building security and personal safety of consumers who reside in supportive housing facilitates within the agency. Serve an average of 130 members a day teaching empowerment to substance abusers and those with co-occurring disorders. Serve in an advocacy role for peer members guiding them to programs that will address their specific needs.

Helping Other People Through Empowerment Inc.-Baltimore, MD. November 2003-January 2012-Event Coordinator

Initially worked as a Peer Counselor, later promoted to Event Coordinator. Working as a Peer Counselor, one of the responsibilities was intake. Using acquired skills and training received from Human Services training, dealt with each client with the appropriate level of help, guidance and empathy. Treating each client as an individual with specific requirements particular to them maximized the effectiveness of their importance at the center. Assisted clients on a one-on-one basis with referral to other agencies according to their needs. As an Event Coordinator, responsible for coordinating and directing daily activities for a community mental health wellness and recovery/resource center serving a homeless population of approximately 900+ per month. Working in this capacity, plan, direct, and coordinate all activities of the organization, manage vendor contact, arrange for daily speakers and meeting room set-up; work with management to develop an event budget. Other duties include, but are not limited to writing and editing the organization's newsletter, attending meetings on behalf of the organization and counseling clients as needed. Coordination and collaboration with other agencies are a part of the responsibilities to assist clients improve their quality of life, which often includes helping them re-connect with their families. Instrumental in linking clients with professional resources in order for them to begin receiving entitlements and benefits. Macy's- Los Angeles, CA.

November 1994-September 2003-Sales Associate

Assisted customers with selection of gift wrapping paper and accessories; met daily quota for sales of electronic gift cards, handled telephone inquiries and customer complaints usually resolving the complaints successfully without the necessity of forwarding the customer to management. RB Furniture Store- Los Angeles, CA

January 1990-September 1994-Office Manager

Supervised ten office staff overseeing daily office procedures; hired/trained additional office staff in data entry, furniture sales and handling customer complaints. Resolved most difficult complaints; assisted store manager with weekly/monthly sales reports. Education: Los Angeles Community College, AA degree, Liberal Arts Certificates: May 2004-Community College of Baltimore City-Human Services, Case Management, Human Relations Skills for Case Management