Engineer Field Service
Resume:
Address:
Phone: 403-***-****
Okotoks
Cell: 403-***-****
Alberta
Email: ****.****@******.***
T1S 2M5
LinkedIn: ca.linkedin.com/pub/alan-gagg/41/480/b23
CAREER SUMMARY
Supervisory experience for mobile teams
Strong fault finding background in controls
Extensive experience of commissioning in HVAC Controls & Automation
Excellent organizational skills including good knowledge of Microsoft Office Suite
Previous experience of customer service management over large area
Programming Knowledge in Function Block Diagram & Scripted Text & Ladder Logic
Strong understanding of CSA requirements
Health & Safety orientated, Subject Matter Expert for ANSI Z358.1 regulations for Emergency Showers & Eyewash units
Excellent Skills in Panel Building
Experience in Health & safety Risk Assessment & reporting for Job pre-Plannning & risk management.
Software experience with TAC Vista, Andover Continuum, LonMaker, Tristation, Zileo & Unity Pro
Goal orientated, courteous & customer focused personality
Design & implementation of PPM schedules
Extensive experience reading & understanding panel drawings
Well rounded Electrician with in excess of 25 years’ experience.
Experience working with mains incoming systems including medium voltage (to 26KV)
CAREER HIGHLIGHTS
Haws Services – Canada
2018 - Present
Field Service Technician – Canada Wide
Subject Matter Expert for ANSI Z358.1 For Emergency Eyewash & Shower Equipment
Commissioning, Maintenance & Troubleshooting on Emergency Eyewash & Shower Equipment, including Tepid Water Skids & Tankless Water Heater Units.
Covering the whole of Canada. Travel up to 50%.
Advise customers on Equipment, carry out annual inspections to ANSI Z358.1 Standards, train on site staff as competent persons for Emergency Eyewash & Shower Equipment.
Liase with Sales Rep & distributors to help grow the business across Canada
Work with the design engineering team to best assist customers with there needs
Work on competitor equipment as need.
Troubleshoot basic Zelio ladder logic programs for Tepid Water Control.
Arrange quotes for labour, parts & services as needed.
Working acrossed a wide varity of locations throughout Canada, including Educational Insitutions, Labroritories, Refineries, Factories etc.
Schneider Electric (Formerly Invensys )– Calgary, Alberta
2012 - 2018
Senior Service Technician – Western Canada
Started with Invensys as a Staging Coordinator, worked in that position for approx. 1 year before moving to the Senior Service Role.
Invensys taken over by Schneider Electric in Jan 2015.
Organize, Plan & execute Triconex service visits to customer’s satisfaction.
Complete roadmap reports detailing upgrade options for customer systems
Undertake breakdown support for customer systems
Travel to site to upgrade panels, carry out change orders, assist with commissioning etc.
Execute system upgrades during plant shutdowns.
Install software, organize & run customer acceptance testing for system upgrades.
Identify sales opportunities for system upgrades or new installations.
(As Staging Coordinator) - Successfully coordinated busy staging area to maximize space utilization.
(As Staging Coordinator) - Added forecasts for staging space requirements month to month to assist with advanced planning
(As Staging Coordinator) - Designed spreadsheet to record & pre-plan staging area usage
(As Staging Coordinator) - Arranged CSA special inspections & field inspections
(As Staging Coordinator) - Developed & run PPM schedule for site maintenance
(As Staging Coordinator) - Participated in Health & Safety committee
State Group – Calgary, Alberta
2011 - 2012
Security Operations Sales/ Supervisor – Alberta
Identified opportunities for business development
Presented offerings for security & energy management to potential customers
Devised business plan for developing growth
Designed sales literature for company use
Maintain & offer reactive maintenance where required.
Schneider Electric – Calgary, Alberta
2007- 2011
Project Engineer (UK)/Field Service Technician (Canada)
Designed & built bespoke control panels & arranged CSA Inspections
Created panel drawings
Mechanically stripped down & rebuilt low & medium voltage circuit breakers
Carried out infra-red inspections of distribution panels
Commissioned new installations
Assessed breaker conditions after faults & created customer reports
Commissioned arc flash protection equipment (Vamp)
Completed “in-house” energy management training course (Professional level)
In May of 2010 I emigrated to Canada, I transferred from Schneider Electric UK to Schneider Electric Canada. Because the role I filled in the UK was not available in Canada I also changed roles from Building Controls Project Engineer to Field Service Technician in the Power Industry.
(As Project Engineer) - Managed Small Projects (Up to 40 VAV Units)
(As Project Engineer) - Project managed, engineered & commissioned several energy-related projects within 60 Threadneedle St, London. One of London’s leading BREEAM (Building Research Establishment Environmental Assessment Method) certified buildings. (Customer fit-outs & Landlord shell & core, including load shedding)
(As Project Engineer) - Answered customer questions regarding projects & technical aspects of projects
(As Project Engineer) - Commissioned HVAC & BMS Systems (air balancing, system witnessing etc.)
(As Project Engineer) - Commissioned, generated & diagnosed LonWorks, Vista & Continuum databases
(As Project Engineer) - Commissioned shell & core services on large office blocks (including chiller systems, boiler systems, fire alarm, CCTV & access integration
(As Project Engineer) - Measured improvements in energy saving & maintenance costs & generated reports to highlight these savings
(As Project Engineer) - Coordinated several projects across London
(As Project Engineer) - Integrated I/O modules hardware within HVAC equipment
(As Project Engineer) - Investigated software faults
Pintulip Ltd – Europe Wide
2006- 2007
Self-Employed Commissioning Engineer – UK & Europe
Commissioned car plant production line systems (including automation & safety systems) at the Jaguar plant in Halewood, England
Built panels to customer specifications using E-Plan drawings
Diagnosed faults during commissioning
Created building energy surveys
Generated risk assessment reports
EDUCATION
Time served Electrician – 17th Edition IEE Certified
Interprovincial Red Seal Journeyman Electrician
BCIA (British Controls Industry Association) Controls Technician
Electrical Fixed Installation Test & Inspection Certificate
Electrical Installation NVQ
Water Treatment Training
First Aid with CPR Training
Arc Flash Training
Tricon Maintenance Training – Basic & Advanced
Modicon PLC Training (Inc. Unity Pro & Vijeo 6.2 Software)
TUV Functional Safety Eng Certified
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