Customer Service Manager

Heather Pries

*** **** ****** ****** ** apt.*, Rochester, MN 55904

Cell: 507-***-**** - ************@***.***

Summary

I am a dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals. Seeking a role of increased responsibility and authority.

I also adept at managing multiple projects with ease using expert time management methods.

Highlights

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Resourceful

Business writing

Dedicated team player

Strong interpersonal skills

Understands grammar

Accomplishments

Coordinated all the hiring, firing, training and daily function for team of 50+ employees and fellow managers.

Received a raises for strong attention to detail, exemplary customer service and team-player attitude.

Successfully planned and executed meetings, lunches and special events for groups of 50+ employees.

Helped in developing and implementing company's employee manual outlining all policies.

Promoted to Management after two years of employment.

Certified in Sanitation and food safety requirements.

Attended multiple motivational seminars throughout career

Volunteer work in community

Experience

General Manager

March 1987 to September 2013

Canadian Honker Restaurant & Catering - Rochester, MN

My main responsibility in this career was the over-all success of customer and employee satisfaction. In my

position, I was responsible for setting and achieving short, medium, and long term goals. I consider short term

goals to be a daily duty of delegation, training, handling daily situations as they present themselves. Medium

term would be a monthly calendar of goals desired to be accomplished within that time frame. Long term goals

being made for within a year or longer.

My knowledge of what I would teach was complete in every aspect of the operation, meaning I was capable of

every position I hired employees for and also mentally capable of quickly learning any new concepts used in the

office end of job. I have a wide variety of examples and would love the chance to share these further if

considered for an interview.

Education

GED : required for H.S., 1991

John Marshall High School - Rochester, MN, USA

I am currently studying business/Administration with Jones International University (online courses).

Thank You for your consideration,

Heather Pries

Contact this candidate