Customer Service Office Assistant
Resume:
TERESA BIERSCHBACH
Mt. Pleasant, MI 48858
989-***-**** (Cell)
*********@*****.***
EDUCATION
Associate of Science in Accounting, Colorado Technical University 2009
Diploma – Travel Industry, Southeastern Academy, Kissimmee, FL 1981
High School Graduate, Beal City Public Schools, Mt. Pleasant, MI 1981
CERTIFICATES
Accounting Fundamentals 2/2009
Business Concepts 5/2009
IT for Health Care 2/2008
PROFESSIONAL EXPERIENCE
Dollar Tree (Part-time)
Cashier 9/2017-Present
Greet customers and accept payment (cash, check, credit card &gift card) for their purchases, assist customers finding items they are looking for, stock shelves, clean checkout area & front door area when closing for the night.
Thielen Turf Irrigation, Inc. (Seasonal)
Office Assistant 4/2017-Present
Answer phone, assist customers, accounts payable (invoicing), accounts receivable, and look up customer information using Quickbooks Pro. Fall inventory counts, yearly price verification and maintain customer service book for Field Service Technicians.
Merchandise Outlet, Inc.
Bookkeeper/Office Assistant 10/2014-4/2017
Answer phoneS, accounts payable (invoicing) and accounts receivable using Quickbooks Pro. Monthly Sales Tax filing, data entry of sales figures in Excel and inventory item updates for 8 stores into Retail Pro. I also do reports in Retail Pro and in Quickbooks Pro and verify and transfer payroll files to the accountant for processing as well as maintain onsite personnel, accounting, and insurance files.
TTI Leasing / Thielen Turf Irrigation, Inc. (Seasonal)
Office Assistant 6/2010-10/2014
Answer phone, assist customers, accounts payable (invoicing), accounts receivable, and look up customer information using Quickbooks Pro. Fall inventory counts, yearly price verification and maintain customer service book for Field Service Technicians.
MedPartners, PLC.
Medical Billing Specialist 9/2011-4/2012
Answer phone, assist customers, verify and transmit medical claims, research A/R aging claims, run, verify & mail statements, run monthly reports, and balance daily cash.
McBride Quality Care Services, Inc.
Direct Care Worker 9/2010-4/2011
Assist developmentally disabled adults with daily living tasks and teach them independent tasks towards their goals.
Live Ops, Inc
Independent Agent (intermittent work) 6/2008-6/2014
Answers phones in a home office and assist customer with orders for different products and for requesting information on products.
VIP Consulting
Sr. Technical Writer – Chrysler Project 6/2008-10/3/2008
Observed payroll and accounting processes and documented these processes for implementation into an online help tool for an outsourcing company. Worked as a liaison between Chrysler and ACS for updating, submitting, and revising documentation for approvals. Worked as a team player and contact point with the ACS home office in Arizona.
Teresa Bierschbach
Page Two
RGIS, LLC 11/2007- 3/2008
Customer Program Development Administrator
Verified that customer item files were received at the corporate office. Ensure customer files were downloaded to field representatives for conducting store inventories. Placed phone calls to customers regarding item files and to assist with file layouts and report issues.
GLOBAL SUPPORT 10/2007- 11/2007
Technical Support Technician
Customer support from a technical side regarding Voice Over Internet Protocol (VoIP). Configure and activate automated telephone adapters (ATA). Assist customers with issues regarding their ATA’ s and phone service and quality. Create documentation on new equipment and procedures for the department.
STAPLES, Rochester, MI 7/2003-10/2003
Copy & Print Center Team Lead
Greeted customers and advised them on printing options (business cards, envelopes,
letterhead stationary, custom stamps, copying services, etc.) available. Supervised 4-6
other associates. Operated Xerox copy equipment, binder equipment, laminating machines, Brother Stamp machine, and folding machine. Assisted customers in packaging and shipping UPS shipments.
KMART CORPORATION, Troy, MI 1982-2003
Store Operations Procedure Developer 1998-2003
Researched, developed, designed, and implemented store operating policies and procedures using Microsoft Office Applications. Conducted seminar for Store Systems Trainers on computer equipment troubleshooting. Ensured quality and standardization of company intranet communications to all company associates (corporate and store). Consulted store associates, via the phone, on proper store operating policies and procedures for all store systems and practices.
Operations System Analyst/Systems Developer 1992-1998
Coded, tested, and implemented software program changes for specific store computers utilizing Informix 4gl programming and project workbench.
Investigated, located, changed, tested, and implemented system coding to correct known system errors and implement a new screen to improve end user functionality.
Researched and learned Compris Touch Screen software in order to document existing database layouts for 4 different restaurant operating databases (no previous documentation existed) so that routine maintenance could be completed efficiently and without error.
Quality Assurance Test Specialist 1989-1992
Procedure Support Technician – IT 1988-1989
Store Associate 1982-1988
ADDITIONAL TRAINING
Diploma, Dale Carnegie Training 2002
Certificate, Dale Carnegie Graduate Assistant 2002 & 2004
Kmart Training (Certificates of Achievement):
Information Mapping, Developing Policies and Procedure Documentation 1998
Problem Solving and Decision Making 1997
Quality Process Mapping and Improvement 1997
AMS Backtraffic 1996
Project Workbench 1996
Compris POS 1995
Informix 4gl Programming 1992
College Credit – Basic Programming Fundamentals 1992
Certificate of Achievement – Office Occupations 1981
Certificate of Achievement – Distributive Education 1981
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