Customer Service Representative
Resume:
Mikal Kearney
Hoover, Alabama, *5226
*****.*******@*****.***
Summary
Highly proficient Customer Service Representative and reliable worker with strong mechanical aptitude and a willingness to learn seeking to use the opportunity to utilize my interpersonal and customer service experience to obtain a position within a thriving industry that offers advancement and benefits.
Education
University of Phoenix Criminal Justice
Birmingham, Alabama
Enrolled
November 2017
June 2017 – Present University of PhoenixBirmingham, AL
T.W. Josey Comprehensive High School High School Diploma
Augusta, GA
Graduated
May 2013
Aug 2009 - May 2013 T.W. Josey Comprehensive High School Augusta, GAHigh School Diploma obtained
Employment History
Randstad O&A Benefits Specialist
Birmingham, Alabama
November 2017 - Present
Educate internal clients on their health benefits.
Transfer data from paper formats into computer files or database systems.
Maintain medical and insurance records.
Sort and organize paperwork after entering data to ensure it is not lost.
Conduent commercial solutions Customer Care Representative
Birmingham, Alabama
August 2017 - November 2017
Prepared product or service reports by collecting and analyzing customer information.
Took ownership of customer issues reported and saw issues through to resolution.
Identified customers’ needs, clarified information, researched every issue and provided solutions
Followed all necessary procedures for escalations of unresolved issues to the appropriate team.
Convergent outsourcing USA Customer Service Representative
June 2016 - January 2017
Provided exemplary customer service to customers throughout the eastern seaboard
Answered inbound calls in order to assist various customers with their dilemmas• Worked in conjunction with other departments in the company to further assist customers
Handled every incoming call personally and efficiently in a high call volume (75-150 calls) environment
Helped each client with the money related acts and choices of their record.
AAA Apartment Staffing General Maintenance Technician
March 2015 - June 2016
Provided outstanding customer service
Accurately read, understood, and carried out written orders
Attended monthly safety meetings to ensure machine operation safety
Employed a variety of hand and power tools including hoist, drills, and electronic testing devices
GameStop, Inc Game Advisor
October 2014 - January 2015
Provided exceptional and efficient customer service to customers throughout the store
Delivered in depth information concerning the electronic gaming industry to various patrons
Displayed exemplary mathematical and organizational skills while operating the company's point of sale system
Maintained the company's massive inventory and ensured the cleanliness of the store throughout my shift
Professional Skills
CUSTOMER SERVICE:
Advanced
CUSTOMER SERVICE ORIENTED:
Advanced
RETAIL SALES:
Intermediate
ELECTRONIC TESTING:
Intermediate
CUSTOMER SERVICE REPRESENTATIVE:
Advanced
MARKETING:
Beginner
Languages
English:
Native
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