Customer Service Supply Chain

RICHARD S. STOYKEWICH

239-***-**** EMAIL: *******@***.***

**** ***** ******* ***** ****, FL 33920

EXECUTIVE PROFILE

Logistics and Distribution Leader

Pro-active Logistics/Transportation leader with a record of accomplishments in transportation operations and business development using Lean tools, innovative methods embracing change and keeping track of industry trends. Specializing in developing superior customer service and high profit margins through innovative management programs, partnering agreements, controlled spending programs, and implementing processes that enhance returns on investments. Known for maximizing logistic efficiencies throughout all departments and divisions within a company by examining processes end-to-end, deducing possible outcomes, determine areas of improvement, and delivering target objectives. Dedicated leader who develops and leads successful teams in a fast-paced logistics/transportation environment.

Selected Highlights

25 years of negotiation, direction and auditing on a domestic and international basis with improvements to customer service up to 40% and cost savings up to 25%

Designed SOP to develop seamless transitions for inventory, warehousing, transportation and distribution to drive customer service and profit.

Managed spend budgets up to $50M

Negotiated with transportation providers (intermodal, rail and steamship), NVOCC and asset based carriers, Customs Brokers and 3PL, and Parcel carriers on a domestic and international basis.

Director of Operations for Arnold Bros. 300 power units

Trained dispatchers

Worked with IT to develop EDI to track customer service data

Was involved with terminal decentralization

Developed protocol for driver/dispatcher retention

Developed metrics for forecasting equipment utilization and customer’s needs.

Develop SOP for formal and informal training and informational meetings

Ensured that customer service maintained the highest standards

Co-Director of Operations for Trans-X 1000 power units

Developed protocol for driver/dispatcher retention

Co-developed method enabling expansive growth

Worked with accounting to develop best ROI on equipment

Developed SOP for equipment/driver utilization according to DOT standards.

Engineered the re-centralization and de-centralization of transportation departments ranging from 200 – 600 reports.

Developed SOP for customs clearance and solutions of customs problems.

Developed partner relationships to ensure quality service and strong economic returns.

Developed SOP enhancing Loss Prevention and reducing claims.

Designed, developed and responsible for the performance of 12 domestic and international warehouse/distribution facilities to accommodate asset based and 3PL activities.

Over 20 year’s logistics/supply chain management and the development of third party providers, asset based providers, supplier bid process and quality/cost monitoring systems.

Developed SOP for an international hi-tech electronics manufacturer to enable seamless responsive service from manufacturing to installation for DOD, NASA and public transit customers.

Developed global logistic efficiencies providing a 10% decrease in costs and a 20% increase in customer service via rail, road, ocean and air.

Developed manufacturing production and vendor schedules integrated with sales projections for a global farm implement manufacturer.

Implemented warehouse management systems increasing productivity up to 40%

Intergraded Six Sigma Standards into a manufacturing/distribution process

Worked with IT to develop functional Operating Systems for logistic operations and sales.

Developed SOP to maintain high standards of employee performance expectations and maintaining solid core values.

PROFESSIONAL EXPERIENCE

R.S. Logistics Naples, FL/Grand Forks, ND 2007- Present

Owner

Improved customer service (by 50%), employee efficiency and driver retention (by 125%) for a delivery terminal serving Bakken clients and contractors

Projects including the development of driver retention programs (40% increase)

Provided in the design functionality of a manufacturing and distribution facility.

Negotiation of lanes and rates with carriers.

Develop logistic solutions and relations between clients and suppliers

Develop effective routing and schedules for LTL and JIT freight

Develop maintenance protocol and schedules for equipment

Customs and import problem –solving.

GOODWILL INDUSTRIES OF SOUTHWEST FLORIDA

Nonprofit providers of education, training, and career services for people with disadvantages Fort Myers, FL

Director of Operations 2007 to 2007

Directed plant, transportation, customer service, purchasing/sales, car lot and on-line store activities. Coordinated departments to become synergistic within corporate goals. Managed 9 direct and up to 200 indirect reports.

Developed SOP for inbound / outbound plant operations; plant productivity, Supply Chain operations and management.

Develop decentralized manufacturing system

Developed effective teams to develop and maintain Safety, Quality and Cost Reduction

Developed SOP for product movement within plant and warehouse, negotiated labor and vendor contracts.

In charge of vendor development and purchasing; payroll, A.R, A/P, general operations budget.

Developed effective, cost efficient supply chain links between plant and retail outlets.

Developed transportation maintenance and operations and responsible for operations of the off-site car lot.

Formulated, planned, and implemented strategies for departmental P&L and budget development.

UNIVERSAL TRADE LOGISTICS

Logistics/Management Solutions Provider Fort Myers, FL

General/Logistics Manager Consultant 2003 to 2006

Managed miscellaneous professional service projects including contract negotiation for customers, SOP development, and metrics to gauge customer service levels. Provided proactive solutions on a domestic and international basis. Managed staff of 5 including contract consultants. Managed between 50 – 400 direct and indirect...

EDUCATION & PROFESSIONAL DEVELOPMENT

Logistics Platforms: Innovative – Manugistics – PCMiller – Axxon - Maximo

Computer Skills: Microsoft Suite 2012 – AS400 Applications –WMS – MRP – SAP and TMS – ERP - Satellite Tracking and Communications

MBA Degree, Logistics & Supply Chain; University of Manitoba. Manitoba, Canada

Bachelor of Science Degree, Chemistry; University of Manitoba. Manitoba, Canada

Dual US/Canadian National

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