Operations - Team Leader / Assistant manager
Resume:
Melvin Lamar M. Merritt Jr.
Blk * Lot ** Estrella Homes 4 Phase 2
Toclong, Kawit, Cavite 4104
***********.*******@*****.***
Educational Attainment
Parañaque City College of Science and Technology
Course: Information Technology
Major in Programming and Networking
2002 – 2005
Parañaque National High School (La Huerta)
1998 – 2002
El Niño de Salambao Academy
1992 – 1998
Work Experience
Convergys - SEA Philippines branch
Operations Manager Trainee / Senior Team Leader
Team Leader
Training and Quality Lead
Technical Support Representative
February 2010- March 2018
Sutherland Global Services Philippines Inc. (Taguig) Technical Support Representative
July 2009 – December 2009
Telus International Phils. (Taguig)
Client Business Analyst – CSR/TSR
May 2008 – December 2008
Advanced Contact Solutions Inc. (Makati)
Customer Service Associate / Technical Support Representative May 2006 – November 2007
Q Interactions Phils. Inc. (Makati)
Customer Service Representative
August 2005 – May 2006
Trainings and Seminars attended
• COPC High Performance Management Training – CVG SEA Philippines Branch
• Six Sigma Green Belt training – CVG SEA Philippines Branch Personal Data
Age: 32 years old
Date of birth: March 17, 1986
Place of birth: Parañaque
Religion: Catholic
Civil Status: Married
Nationality: Filipino
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