Customer Service, Microsoft Office, Quickbooks, Legal Research

Jennifer Smith

408-***-**** ac4zv4@r.postjobfree.com

Highlights

A highly motivated self starter with over 15 years’ of administration and customer service experience. Recognized as a valuable asset, accountable for advancing personal skill/knowledge/performance and achieving the highest level of quality.

Skills

• Various Nationwide systems – including CLASS, Claim Center-NW, Claim Center-SIC, Passport, and AS400

• Microsoft Office // Quickbooks

• Compliance Management

• Communication and Negotiation

• Operational and Decision Making

Professional Experience

Nationwide / Nationwide E&S/Specialty, Scottsdale, AZ 2015–Present

Claims Analyst, Recovery

• Recovering over $1.5 million dollars in 2017, highest ever in my level

• Keeping daily work in compliance with company standards

• Analyzing policies and invoices to ensure correct billing

• Completing special projects assigned by manager and leads

• Working directly with insureds, agents, underwriters, and claim representatives to guarantee an exceptional customer experience

• Performing monthly audits on larger policies and missed opportunities

• Maintaining and developing current knowledge of assigned insurance lines; guidelines; corporate policy

changes

JB’s Furniture, Milwaukee, WI 2013-2015

Accounting / Sales / Marketing

• Consistently meet and surpass sales expectations and goals –hold highest recorded sale

• Payroll and scheduling

• Reconciling bank statements and keeping track of monthly sales in Quickbooks Enterprise 2015

• Finding solutions to customer complaints and/or problems to achieve a win-win situation

Law Offices of Traci S Mason, San Jose, CA 2011-2013

Paralegal

• Worked independently

• Legal research, writing, and filing

• Arranging correspondence on behalf of the attorney

• Interpreting and relaying legal information in a clear format for clients

Education

Heald College, San Jose, CA 04/2012

AAS, Paralegal

Secretary of Phi Theta Kappa International Honor Society- GPA 3.6

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