System Administrator
Resume:
Professional System Administratior with certifications in CompTIA A+, Network+, Security+; 3+ years experience in various industries: retail, finance and child day care. I am currently working on my Bachelor’s of Science in Information System Management and aspire of becoming Senior System Administrator.
QUALIFICATION SUMMARY
Experienced identifying and troubleshooting TCP/IP network issues and server issues
Experienced in windows server virtualization/high avavilability cluster environment
CompTIA A+, Network+ and Security+ Certified System Administrator
Three years of Windows Administration experience, technical support and troubleshooting
Specialized in Active Directory, Microsoft Exchange Server 2013, Backup & Recovery System, VMware virtualization, Window Server 2008, 2012.
Demonstrated expertise in building and managing physical servers, virtual servers and workstations
Excellent customer service skills, communication and interpersonal skills
EXPERIENCE
Aug. 2015– Feb. 2018 Marine Corps Community Services (MCCS) Okinawa, JP.
System Administrator
Knowledgeable in DNS, DHCP, TCP/IP
Configured DHCP on each domain controller in every site
Troubleshoot network outages and server outages
Configured bare metal rack servers, storage area network (SAN), and installed VMware ESXi and Windows Server 2012 and R2
Installed and configured SNMP wireless server to monitor our external network devices such as Cisco switches and Cisco wireless access points throughout Okinawa
Configured switches and routers to be SNMP enabled
Install and managed SNMP network monitoring software such as SolarWinds Kiwi CatTools and PRTG
Daily monitored SAN server and replaced SAS hard drives when needed
Daily monitored performance and maintained network and servers system using SolarWinds Orion and VMware vCenter Server
Experienced with performing daily backup and recovery operations using Simpana Commvault backup software and Dell PowerVault TL2000 Tape Library storage to ensure data are successfully backed up and recovery tapes are created, and sent media off site as required for backup strategy
Experienced in automating tasks using Powershell scripting 3.0
Utilized Microsoft SCCM program to manage and monitor large numbers of computer devices or nodes to connect remotely to the clients and performed system updates and patching
Knowledge in performing and managing Microsoft Active Directory, Microsoft Exchange Server, Lync Exchange Server, Skyp for Business Server, Microsoft Office Software
Experienced in setting up email accounts and managed mailbox storage for end-users using Exchange Server
Experienced in creating shared email accounts and distribution list, and providing access for end-users
Experienced in managing and setting access controls, folder permissions and NTFS on files, folders and shared drives to end-users
Configured and managed Sharepoint 2013 Server by adding, removing accounts and modifying settings for end-users
Managed in creating, modification, and deleting user accounts per request in Active Directory and Microsoft Exchange Server
Provided 1st, 2nd and 3rd technical level support for end users and customer service request
Performed IT related projects for the company such as configuring new servers, upgrading OS for computer systems, installing 3D printers and moving computer systems
Troubleshoot and resolve hardware devices such as computer desktop, laptops, printers, 3D printers, point-of-sale devices
Fixed and test hardware and software to ensure problems has been adequately resolved
Performed on-site analysis, diagnosis and resolution regarding desktop problems for end-users and recommend corrective solutions, including off-site repair for remote users as needed
Periodic travel to remote sites in other 6 military bases within Okinawa, Japan as needed
Experienced with using and managing a ticketing system, prioritized ticket queue and provided help desk support calls, tickets and emails regarding end-users issues
Upgraded more than 1,000 computer systems from Windows 7 to Windows 10 OS for MCCS Okinawa, MCCS Camp Fuji and MCCS Camp Mujuk
Configured, install, move and deployed new hardware devices and software applications for users as approved by management and assist in inventory management
Coordinated and collaborated effectively with technical teams and network technicians in regards to IT projects and issues
Provided routine problem reporting to upper level, analyzed system issues and determined appropriate solutions
Provided backup, recovery, data restoration from workstations for customers during the upgrades and when an issue arises during the system is diagnosed.
Accurately documented instances of desktop equipment, component failure, repair, installation and removal
Maintained documentation for procedures, processes, maintenance logs, equipment databases
Provided after hours support and on call scheduled for the point-of-sale system and critical network issues
Administered and enforced the use of common access card/smart card authentication as the primary method of accessing computer systems
Provided IT support during executive meetings
2007-2011 Reese Law Group San Diego, CA.
Lead Accounting Rep/Supervisor
Prepares various financial reports, bank statements and projections for accounting concepts
Maintains journals, ledgers, financial records, establishes financial status of various funds, reconciles six trust account and discrepancies as needed.
Generate and analyze cost and fee bills to send to clients.
Prepare an aging report and follow up with clients regarding bills in timely manner and respond to client in regards to billing questions.
Ensure all financial reporting deadlines are met monthly.
Examine and organize financial records for six bank statement every month and resolve accounting discrepancies.
2005-2007 MCCS Okinawa Okinawa, JP.
Program Technician
Relays instructions from the supervisor, made activity assignments and initiates work in accordance with the daily activity plan
Arranged room and play materials to accommodate the daily schedule
Interacted with children during programmed activities
Used approved child guidance and caregiving techniques that support overall program objectives
Ensures the safety and sanitation of children through constant supervision, effective arrangement of space and proper maintenance
2001-2003 Fry’s Electronics San Diego, CA.
Customer Relation/Service/Sales Associate
Assisting customers with their products, phone supports
Advertised and responded to the customers’ questions about the products with accurate information
Priced merchandise, stocked shelves and took inventory of supplies
2000-2001 Fry’s Electrconics San Jose, CA.
Customer Service Associate
Managed to operate cash register, check and credit card transactions, and performed daily cash reports
Supervised and trained new hires regarding job duties
Completed point of sale opening and closing procedures, including counting the contents of the cash register
EDUCATION
2001–2001 Miracosta College Oceanside, CA.
High School Graduate/Equivalent.
2003 2006 University Of Maryland (Asia) Okinawa, JP.
Pursued a certification in computer studies
2007 2014 Cuyamaca College San Diego,CA.
Obtained an associate degree in Computer Network Administration
2008 2015 Cuyamaca College San Diego,CA.
Obtained an associate of science degree in Web Development
2015-2018 University of Maryland University College Okinawa, JP.
Will obtain a bachelor’s degree in Information System Management
SKILLS & ACCOMPLISHMENTS
Bachelor’s Degree: Information System Management (Graduating Summer 2018)
Currently hold a DoD secret security clearance
CompTIA certifications:
A+ CE
Network+ CE
Security+ CE
Microsoft Certifications:
MCTS
MCITP Enterprise Desktop
MCITP
Coding:
HTML/XHTML
CSS
PHP
Basic SQL
CMS
Powershell
Basic Unix
Key Skills:
oHardware and software installation and managing
oTroubleshooting Break-Fix
oVirtualization
oVMWare
oActive Directory
oMicrosoft Exchange Server/Office/Server OS
oWindows 7,8,10
oData Storage SAN
oDesktop Support/Help Desk/Technical Support
oImplement Backup and Recovery Plan
oServer Implementation/Monitoring (SolarWinds Orion, VMware vCenter)
oPoint-of-Sale support
oNetwork Troubleshooting/Monitoring (PRTG, CatTools)
oDNS, DHCP, TCP/IP
oTicketing System (WebTMA)
School Experience:
2008 Cuyamaca College (Cisco Networking Academy) San Diego,CA.
Student (hands-on experience)
Demonstrated my knowledge to attached appropriate networking cable between routers, switches and workstations.
Design, calculate and apply subnets masks and addresses to IPv4 and IPv6 network.
Built a simple Ethernet network using routers, switches and worksations.
Used Cisco command-line interface (CLI) commands to perform basic router and switch configurations to the network.
Used telnet/ssh to configure routers and switches.
Proven ability to configure and manage Linux Operating Systems & Linux System Administration.
2003–2004 University Of Maryland (Asia) Okinawa, JP.
Computer Lab Monitor
Assists and monitor students and lab users with computer operation.
Provided support to all faculty, staff and students with basic computer needs.
Managed database of lab and equipment used.
Issued educational materials to Computer Aided Telecourse Students and assure lab equipments and facilities are organized.
REFERENCES
Christopher Gayle
Wireless Infrastructure Manager/Lead IT Specialist
***********.*****@****-****.***
Sauline Love
IT Specialist/Network Infrastructure
*********@*****.***
overseas
Matthew Johnston
President of TraceData, Inc./Supervisor
**************@*****.***
Jupter Davis
Colleague, co-worker from previous job
******@*****.***
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