Professional System Administratior with certifications in CompTIA A+, Network+, Security+; 3+ years experience in various industries: retail, finance and child day care. I am currently working on my Bachelor’s of Science in Information System Management and aspire of becoming Senior System Administrator.

QUALIFICATION SUMMARY

Experienced identifying and troubleshooting TCP/IP network issues and server issues

Experienced in windows server virtualization/high avavilability cluster environment

CompTIA A+, Network+ and Security+ Certified System Administrator

Three years of Windows Administration experience, technical support and troubleshooting

Specialized in Active Directory, Microsoft Exchange Server 2013, Backup & Recovery System, VMware virtualization, Window Server 2008, 2012.

Demonstrated expertise in building and managing physical servers, virtual servers and workstations

Excellent customer service skills, communication and interpersonal skills

EXPERIENCE

Aug. 2015– Feb. 2018 Marine Corps Community Services (MCCS) Okinawa, JP.

System Administrator

Knowledgeable in DNS, DHCP, TCP/IP

Configured DHCP on each domain controller in every site

Troubleshoot network outages and server outages

Configured bare metal rack servers, storage area network (SAN), and installed VMware ESXi and Windows Server 2012 and R2

Installed and configured SNMP wireless server to monitor our external network devices such as Cisco switches and Cisco wireless access points throughout Okinawa

Configured switches and routers to be SNMP enabled

Install and managed SNMP network monitoring software such as SolarWinds Kiwi CatTools and PRTG

Daily monitored SAN server and replaced SAS hard drives when needed

Daily monitored performance and maintained network and servers system using SolarWinds Orion and VMware vCenter Server

Experienced with performing daily backup and recovery operations using Simpana Commvault backup software and Dell PowerVault TL2000 Tape Library storage to ensure data are successfully backed up and recovery tapes are created, and sent media off site as required for backup strategy

Experienced in automating tasks using Powershell scripting 3.0

Utilized Microsoft SCCM program to manage and monitor large numbers of computer devices or nodes to connect remotely to the clients and performed system updates and patching

Knowledge in performing and managing Microsoft Active Directory, Microsoft Exchange Server, Lync Exchange Server, Skyp for Business Server, Microsoft Office Software

Experienced in setting up email accounts and managed mailbox storage for end-users using Exchange Server

Experienced in creating shared email accounts and distribution list, and providing access for end-users

Experienced in managing and setting access controls, folder permissions and NTFS on files, folders and shared drives to end-users

Configured and managed Sharepoint 2013 Server by adding, removing accounts and modifying settings for end-users

Managed in creating, modification, and deleting user accounts per request in Active Directory and Microsoft Exchange Server

Provided 1st, 2nd and 3rd technical level support for end users and customer service request

Performed IT related projects for the company such as configuring new servers, upgrading OS for computer systems, installing 3D printers and moving computer systems

Troubleshoot and resolve hardware devices such as computer desktop, laptops, printers, 3D printers, point-of-sale devices

Fixed and test hardware and software to ensure problems has been adequately resolved

Performed on-site analysis, diagnosis and resolution regarding desktop problems for end-users and recommend corrective solutions, including off-site repair for remote users as needed

Periodic travel to remote sites in other 6 military bases within Okinawa, Japan as needed

Experienced with using and managing a ticketing system, prioritized ticket queue and provided help desk support calls, tickets and emails regarding end-users issues

Upgraded more than 1,000 computer systems from Windows 7 to Windows 10 OS for MCCS Okinawa, MCCS Camp Fuji and MCCS Camp Mujuk

Configured, install, move and deployed new hardware devices and software applications for users as approved by management and assist in inventory management

Coordinated and collaborated effectively with technical teams and network technicians in regards to IT projects and issues

Provided routine problem reporting to upper level, analyzed system issues and determined appropriate solutions

Provided backup, recovery, data restoration from workstations for customers during the upgrades and when an issue arises during the system is diagnosed.

Accurately documented instances of desktop equipment, component failure, repair, installation and removal

Maintained documentation for procedures, processes, maintenance logs, equipment databases

Provided after hours support and on call scheduled for the point-of-sale system and critical network issues

Administered and enforced the use of common access card/smart card authentication as the primary method of accessing computer systems

Provided IT support during executive meetings

2007-2011 Reese Law Group San Diego, CA.

Lead Accounting Rep/Supervisor

Prepares various financial reports, bank statements and projections for accounting concepts

Maintains journals, ledgers, financial records, establishes financial status of various funds, reconciles six trust account and discrepancies as needed.

Generate and analyze cost and fee bills to send to clients.

Prepare an aging report and follow up with clients regarding bills in timely manner and respond to client in regards to billing questions.

Ensure all financial reporting deadlines are met monthly.

Examine and organize financial records for six bank statement every month and resolve accounting discrepancies.

2005-2007 MCCS Okinawa Okinawa, JP.

Program Technician

Relays instructions from the supervisor, made activity assignments and initiates work in accordance with the daily activity plan

Arranged room and play materials to accommodate the daily schedule

Interacted with children during programmed activities

Used approved child guidance and caregiving techniques that support overall program objectives

Ensures the safety and sanitation of children through constant supervision, effective arrangement of space and proper maintenance

2001-2003 Fry’s Electronics San Diego, CA.

Customer Relation/Service/Sales Associate

Assisting customers with their products, phone supports

Advertised and responded to the customers’ questions about the products with accurate information

Priced merchandise, stocked shelves and took inventory of supplies

2000-2001 Fry’s Electrconics San Jose, CA.

Customer Service Associate

Managed to operate cash register, check and credit card transactions, and performed daily cash reports

Supervised and trained new hires regarding job duties

Completed point of sale opening and closing procedures, including counting the contents of the cash register

EDUCATION

2001–2001 Miracosta College Oceanside, CA.

High School Graduate/Equivalent.

2003 2006 University Of Maryland (Asia) Okinawa, JP.

Pursued a certification in computer studies

2007 2014 Cuyamaca College San Diego,CA.

Obtained an associate degree in Computer Network Administration

2008 2015 Cuyamaca College San Diego,CA.

Obtained an associate of science degree in Web Development

2015-2018 University of Maryland University College Okinawa, JP.

Will obtain a bachelor’s degree in Information System Management

SKILLS & ACCOMPLISHMENTS

Bachelor’s Degree: Information System Management (Graduating Summer 2018)

Currently hold a DoD secret security clearance

CompTIA certifications:

A+ CE

Network+ CE

Security+ CE

Microsoft Certifications:

MCTS

MCITP Enterprise Desktop

MCITP

Coding:

HTML/XHTML

CSS

PHP

Basic SQL

CMS

Powershell

Basic Unix

Key Skills:

oHardware and software installation and managing

oTroubleshooting Break-Fix

oVirtualization

oVMWare

oActive Directory

oMicrosoft Exchange Server/Office/Server OS

oWindows 7,8,10

oData Storage SAN

oDesktop Support/Help Desk/Technical Support

oImplement Backup and Recovery Plan

oServer Implementation/Monitoring (SolarWinds Orion, VMware vCenter)

oPoint-of-Sale support

oNetwork Troubleshooting/Monitoring (PRTG, CatTools)

oDNS, DHCP, TCP/IP

oTicketing System (WebTMA)

School Experience:

2008 Cuyamaca College (Cisco Networking Academy) San Diego,CA.

Student (hands-on experience)

Demonstrated my knowledge to attached appropriate networking cable between routers, switches and workstations.

Design, calculate and apply subnets masks and addresses to IPv4 and IPv6 network.

Built a simple Ethernet network using routers, switches and worksations.

Used Cisco command-line interface (CLI) commands to perform basic router and switch configurations to the network.

Used telnet/ssh to configure routers and switches.

Proven ability to configure and manage Linux Operating Systems & Linux System Administration.

2003–2004 University Of Maryland (Asia) Okinawa, JP.

Computer Lab Monitor

Assists and monitor students and lab users with computer operation.

Provided support to all faculty, staff and students with basic computer needs.

Managed database of lab and equipment used.

Issued educational materials to Computer Aided Telecourse Students and assure lab equipments and facilities are organized.

REFERENCES

Christopher Gayle

Wireless Infrastructure Manager/Lead IT Specialist

ac4zv2@r.postjobfree.com

240-***-****

Sauline Love

IT Specialist/Network Infrastructure

ac4zv2@r.postjobfree.com

overseas

Matthew Johnston

President of TraceData, Inc./Supervisor

ac4zv2@r.postjobfree.com

858-***-****

Jupter Davis

Colleague, co-worker from previous job

ac4zv2@r.postjobfree.com

360-***-****

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