Manager Customer Service

Michael J. McCarthy

***** ********** ****

Delray Beach, FL 33446

561-***-**** home

561-***-**** cell

e-mail: ********@*******.***

Self Employed - MJM Electronics

Sept. ’08 to present

Sales and service work of custom residential electronics in Palm Beach area. My two man team and I sell and install systems from one room Media Systems to whole house audio and video distribution systems, including Man Caves and Home Theaters. Much of the work is LAN and WAN oriented and I've become proficient at networking by necessity. Project Management, Procurement, Scheduling and Sub Contractor sourcing are all part of a daily routine that I am very experienced with. As a small business owner, I have no choice but to be in the field mounting TV's, cutting in and installing in-wall or in-ceiling speakers and connecting AV receivers to home theaters. Setting up home LAN's has become second nature as just about everything these days is network connected.

Media Systems

Feb. ’02 to Aug. ‘08

Operations Manager

Grew company with 2 employees up to 15. Managed and supervised all aspects of custom residential electronics, lighting control, satellite, and audio-video distribution installations. Responsible for most aspects of the business such as purchasing, scheduling, inventory, shipping/receiving, and sales support. Responsible for maintaining excellent customer service and building relationships with vendors and builders. Vern’s Electronics and Design

Jan. ’00 to Oct. ‘01

Production /Projects Manager

Home theatre, lighting, automation, and audio-visual company that sells, installs, and services electronic products. Responsibilities include supervision and scheduling of pre-wire, post-wire, trim, and final installation of sophisticated automated residential electronics and audio/video distribution systems. Project management included maintaining contact with client throughout all phases of the job, sourcing and ordering all equipment at proper times, working with engineering to ensure equipment was correct for each application, working directly with field technicians on change orders and technical difficulties encountered during the course of installations.

Miami Audio-Visual Co., Miami, FL

Sept. ‘97 to Oct. ’99

Service Manager

Responsible for day to day operation of busy service department. Clients include major cruise lines, government, schools, and corporations. Factory authorized service for Panasonic, Sony, Barco, Sharp, 3M, among others. Responsible for overseeing the timely repairs of professional VCRs and editors, cameras, monitors, LCD and 3-tube projectors, and pro audio equipment; coordinating repairs and estimates with technical purchasing depts of our clients; maintaining parts inventory; expediting part orders; scheduling of local and out of area service calls. Project management and assisting the engineering dept. with large installations of A/V equipment. Maintain direct contact with manufacturers to resolve any customer-related issues. Movie Magic Video & Advanced Electronics, Ft. Lauderdale, FL Dec. ‘89 to Sept. ‘97:

Video Store Owner/Manager/Technician

Responsible for budget, purchasing, advertising, and scheduling. Created a Service Dept. for TV/VCR/Camcorder/Audio products.

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