Claims Adjuster

Distinguished Experience

Talented, experienced Auto Claims Adjuster

I perform best in a high pressure, fast pace, deadline oriented environment. I provide excellent customer service through listening, having high-level product knowledge, utilizing analytical/critical thinking and problem solving skills to deliver accurate information during each customer interaction that results in a positive resolution.

Management

Organized

Highly Motivated

Customer Service

Problem Solver

Attention to Detail

Negotiation Skills

Inspection Management

Clear Communication

Trainer

Leadership

Analytical Thinker

Team Management

Schedule Management

Time Management

Project Management

Understanding of Insurance Policies

Knowledge of Insurance Regulations

Ability to Multi-task

Employment Experience

Kemper/Alliance United 05/16 – Present

Total Loss Adjuster - Staff

Manage an inventory and negotiated/settled 1st/3rd party total loss auto claims.

Ran values using available tools and calculated total loss settlements.

Reviewed cost of repairs vs actual cash value to ensure total loss parameters were in line

Reviewed claim using policy to ensure coverages were applied properly

Used quality customer service when presenting total loss settlement figures to policy holders and claimants, in a way that made it very easy to understand along with addressing all questions effectively to ensure a seamless settlement process.

Obtained letters of guarantee from lien holders and other necessary documents required for salvage disposal.

Scheduled vehicle pick-ups through Copart and negotiated storage/towing fee’s directly with shop and tow yard.

Used Carfax and other title history reports when necessary.

Effectively managed all written correspondence with policy holders and claimants.

Kept management apprised of any potential problem claims.

Currently maintain a 97% monthly inventory settlement average.

Independent Auto Adjuster Worley/CNC Resources For State Farm 03/2012 – 09/2012, 03/2013 - 03/2016

Liability, Property Damage and Total Loss

Central Zone - Columbia MO, Dallas TX / Southern Zone - Columbia MO / California Zone - Vallejo CA, Bakersfield CA

Investigated 1st party liability claims utilizing all available tools and interviewed all parties involved to ensure fault was established accurately

Clearly communicated findings to all parties involved

Documented claims clearly and in a timely manner with all facts obtained during investigation

Reviewed claims using policy to ensure all coverages were applied correctly

Worked closely with attorneys addressing property damage

Analyzed estimates and pictures to verify repairs were in line with damages

Coordinated and completed the evaluation, negotiation and settlement of total losses in accordance with state guidelines and vendor policy

Approved loss amounts and compensated according to coverages

Kept management apprised of any potential problem claims

Met or exceeded all quality and production goals

Resource for teammates

Independent Auto Adjuster CNC Resources For State Farm 03/2013 – 8/2013

Estimator/Settler/Total Loss/Non-Drive – Catastrophe Services

Jackson MS

Wrote hail damage estimates in drive line using Mitchell estimating software

Coordinated and completed the evaluation, negotiation and settlement of total losses on site in accordance with state guidelines and vendor policy

Presented settlement, approved loss amount and compensated insureds according to coverages for claims deemed repairable

Scheduled, inspected and settled non – drive claims

Conducted inspections at body shop and wrote supplements estimates for additional damage

Independent Fire Adjuster Worley For State Farm 10/2012 - 02/2013

Property Adjuster – Catastrophe Services

Frederick MD

Claim stewardship – Handled claims from start to close

Investigated insurance claims, negotiated settlements and authorized payments

Consulted with contractors, architects, engineers and lawyers in the evaluation of a claim

Assessed the replacement cost or value of insureds personal property

Assisted other team members in completion of claims

Adjuster License and Certifications

TX, FL, AL, GA, MS, LA, MN, OR, ID, MT, AR, NM, AZ, AK, IN, NC, SC, KY, MI, WY, WA

State Farm Auto Certification, State Farm Property Estimatics and Policy

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