Marichel S. Aromin

#*** ********** ** ****#* Brgy. Plainview Mandaluyong City, Philippines 1550

ac4zqy@r.postjobfree.com Cell Phone: 092*-*******

Summary

Spanish/Bilingual representative who maintains high level of professionalism, patience and efficiency to provide customer satisfaction and increase customer loyalty.

I started my Call Center career year 2004 with Cyber City Teleservices Inc. as a Spanish Bilingual Rep for different accounts under order entry from US catalogs in 2004. Then, fortunately I was transferred to another project as Customer Service for Cable TV provider for over a year which became an avenue for me in improving my skills both in call handling and the Spanish language. In 2006, I applied with KGB Inc. as a Directory Assistance Bilingual Spanish. With the experience under my belt, I became more confident in expanding my horizon by joining Accenture as a Spanish CSR for a utility account handling billing inquiries, service order requests and collections. I had the privilege to take series of required Classroom and Online trainings for capability development and improving skills to succeed. When the contract of the project ended in Accenture, I was given an opportunity to work with Nowcom Global Services as a Bilingual Customer Service Representative of one of the most respected and competitive car financing company in the US.

Professional Experience

1. Nowcom Global Services Inc ( July 2016 - Present ) 2. Accenture Inc. - Bilingual Analyst ( 2007 - July 2016 ) 3. KGB Inc. (Formerly Infonxx Inc.) - Spanish CSR (1 year ) 4. Cyber City Teleservices Inc. - Spanish CSR (1 year and 8 months ) Education

1999- 2003

Western Mindanao State University

Bachelor of Science in Chemistry

Contact me for Personal References

1. Jason Mendoza - Broker, JTM Real Estate - contact# 091******** 2. James Ryan Hernandez - Bank Manager - contact# 091******** 3. Vanessa Ignacio - Friend - contact# 093******** Completed Trainings (Classroom / Online)

Information Security (FY16 Version)

Operational Maturity Awareness ( Feb 2016 )

Business Continuity Management ( April 2015)

Information Security FY15 ( March 2015)

Core Skill Development Tool ( Dec 2014)

Accenture Code of Business Ethics : Conduct Counts ( Dec 2014)

Utilities Training eLearning Module ( Feb 2014)

Frontline Call Center Skills: The Call Center Industry ( Jan 2014)

Communicating Assertively (Dec 2013)

Social Media (Dec 2013)

Respecting the Confidential Information and Intellectual Property ( Jan 2013)

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Generation BPO and Innovation (Oct 2012)

Client Data Protection ( May 2012)

Operational Maturity – First Time Quality ( Dec 2010)

Business Etiquettes: Standard Business Etiquette (Dec 2010)

Offering of Speak Up ( Nov 2012)