Manager Customer Service

SHIRAZ SINGHEWANSA

Permanent Address: No.** Gongitota, Wattala

(Dist) Gampaha (Western Province) Sri Lanka,

Email: *********@*****.***,

Present Address:

Shiraz Singhewansa, Palm Jumeirah, Frond-E, Villa # -108, Dubai Tel: 00971- 50972 1428- skype.shiraz6914

Objective

Seeking a key position in a challenging environment where my skills and experience can be utilized in a mutually beneficial manner. Possess 26 years of outstanding experience in various firms as stated below.

Qualifications

G C E O/L 1988 (Studied in St Sebastian Govt .School, Wattala Sri Lanka). G C E A/L 1991 (Wesley College Colombo).

Computer Course Ms-Dos, Windows, Ms Word, Ms Excel, Internet & Email operations, Microsoft Office 2007 and Power Point.

Personal Talents

Adaptable, Pleasing, self motivated with good interpersonal & Organizational Skills, Confident in any challenging work Environment & Contributing Profitability to the Organization. Languages Known

English, Tamil, Malay and mother tongue Sinhala.

Total 26 years work experience

Total 26years’ experience in Services Oriented works, Administration, Air, Land and Sea Imports Export Documentation, Customs Clearance Activities, Marketing, Customer Relationship, Purchasing, Project Works, Team Leader, Government related Jobs, all routine Computer related activities and managing entire Office Systems.

Continued.

WORK EXPERIENCE

Employer : Growth Lanka Trading House, Sri Lanka

Designation : Assistant Import & Export

Duration : 1992 February to 1995 June

Reporting to : Manager

Good knowledge about Cargo Imports Documentation works.

Customs Clearance Job

Co-ordinations & Handling with Airline Agents for the Freight Service, Cargo agents in World Wide etc.

Preparing Daily, Weekly, Monthly reports to the General Manager.

Participated Exhibition Projects.

Dealing with Govt. Offices for Special Approvals of the Cargos. Employer : Gartex Industries Pvt Ltd, Sri Lanka

Designation : Wharf Clerk

Duration : October 1995 to 2005 January

Reporting to : Manager

Good knowledge about Visa Submission and Renewal works.

Daily Office Routine. Planning Works.

Dealing with Govt. Officers for Company Requirements

Coordination with H R and Finance Manager.

Verification and implementation of customs clearance & Purchasing, Contract Documents and Invoices.

Employer : Paras Industries Pvt Ltd, Sri Lanka

Designation : Import & Export Manager

Duration : 2005 February to 2009 May

Reporting to : CEO

IN Charge of Shipping Department

In Charge of Preparing Gate Pass for the Workers, Vehicle and follow up

In Charge of Plant Workers Camp Administration Works

In Charge of Plant Administration Works

Dealing with Manpower Agencies in Sri Lanka & India

Dealing with Oil well Equipment Companies, Manpower Supply Companies, Safety Equipment Companies and Abroad professional Technical Companies etc.

Dealing with Govt. Offices

Responding with all Internal & External, Incoming & Out going Correspondence letters, memos, Faxes& E-mails etc.

In Charge of Transportation

Continued.

Employer : Qatar Global Logistics & Clearance

Country : Doha, Qatar

Designation : Executive Operations cum Business Development Executive Duration : 2009 November up to 2012 August.

Reporting to : Managing Director

In Charge of Operations Department

Arranging, planning business meetings & Business Presentation

Follow up on sales orders with suppliers

Staff Recruitment and Staff management

Work Distribution and follow ups

Coordinating with Banks

Engage in client events

Project Handling

Handle stevedoring of general cargo

Dealing with Doha port authorities for smooth cargo operations

Handling vessel operation with Qatar Navigation (MILHA) authorities

Handle & follows the office systems independently

Business meetings with Clients

Cargo Documentation and related operational activities

In Charge of Export and Import Custom Clearance Air, Sea and over Land.

In Charge of Transportation & involve in marketing as well

Dealing with Customs Clearance Departments and Transportation Companies in Doha

Dealing with various Companies on Procurement, Operation and Administration affairs

Group Leadership of Sales and operation team

Dealing with Airline, Shipping lines, Shipping Agencies

(Middle East, Europe, American and Asian)

Engage in Business Correspondence using Ms Word 2007, Ms Office, Power Point, Excel, Internet, E-mail, Telephone, Fax, Telex, etc

Coordinating with Accounts department for payments Continued..

Employer : North Ocean Company W.L.L

Country : Doha, Qatar

Designation : Senior Operation Executive

Duration : 2012 September to 2016 April.

Reporting to : Country Manager

In Charge of Operations Department

Project Handling

Handle stevedoring of general cargo

Dealing with Doha port authorities for smooth cargo operations

Business meetings with Clients

Cargo Documentation and related operational activities

In Charge of Transportation & involve in marketing as well

Dealing with various Companies on Procurement, Operation and Administration affairs

Dealing with Airline, Shipping lines, Shipping Agencies

(Middle East, Europe, American and Asian)

Engage in Business Correspondence using Ms Word 2007, Ms Office, Power Point, Excel, Internet, E-mail, Telephone, Fax, Telex, etc.

Coordinating with Accounts department for payments Continued..

Employer : Rand Global – Integrated Logistics Solution W.L.L Country : Doha, Qatar

Designation : Senior Operation Supervisor

Duration : 2016 May -2018 January.

Reporting to : Chief Executive Officer

Specialist in ocean freight shipping & clearance (DTD)

Ensure smooth timely freight process flow

Ensure accurate timely client & vendors billing

Contribute to maintain good relationship with customers

Handling & Controlling- Shifting & Moving, Relocations - Packing, Moving, Warehousing and Un-packing Department.

I undertake the following services :-Local Shifting House/Office, Packing / Unpacking Service, Transportation – By Air/Sea/Road, Storage

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Overseas communications, timely responses to emails and requests (internal external)

Handling free hand shipments

Dealing with agents worldwide; aiming to seek market very well prior to quoting

Maintaining a good relationship with customer up to gaining his trust and loyalty

Well orientation for Documentation requirements

Providing complete loyalty transparency to customers also agents

Focused to maintain the integrity of our relationship with clients through efficient services also ensure that their information are confined to us and provide them with the best possible service at reasonable rates

Carry our client's business with utmost care possible

Have excellent organizational skills, time management skills in addition to a professional attitude attire that exemplifies our business culture

Ensure the proper timely movement of freight and information, while complying with internal and external requirements and providing exceptional customer service within ocean Import/Export department

Communicate effectively with customers, vendors, other agent’s offices worldwide,& co- workers through high volume of emails, phone calls, instant messages

Meet key performance indicators to support department, branch, product, & company goals

Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.

Process documents and issue arrival notices timely and accurately

Handling various high volume customers & commodities. Have an expert understanding of the Oregon ocean export/import forwarding market.

Ability to offer problem-solving solutions on spot

Handling key accounts customer with ultimate care Continued

Personal Profile

Marital Status - Married

Nationality - Sri Lankan

Passport Number – N7642419

Visa Status – Biz Visa - (3) Months

Arrived On – 02/03/2018

Yours Sincerely.

Shiraz Singhewansa

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