Customer Service Data Entry

AYESHA DURRANI

Address: DURRANI STREET NEAR WAPDA COLONY KABUL RIVER NOSHERA KALAN

Contact Number: +923*********

Email: *************@*****.***

CNIC# 17201-4192409-8

Summary

A well presented, Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Always believed in core values; Integrity, Loyalty & customer satisfaction. Possessing a huge range of abilities from providing support and leadership to junior staff right through to being able to smooth functioning of banking operations. Now looking forward to a making a significant contribution that offers a genuine opportunity for progression.

Professional Experience

General Banking Officer (services): 2017 to Till Date

Worked at Account Opening and difference Cross selling ( Banca/VDC/Investment/CASA/CAR4U campaign).

Signature cards scanning of account holder after opening of account and admission of signature by BOM or BM .

Facilitating customers, guiding them about MCB products, process, resolving customers queries. Adherence to Service Protocols and Service Management Programme to achieve the goal of customer satisfaction which is also the organization’s prime objective.

Home remittance

Prepares weekly and monthly SQ reports

Customer Services Officer(NIB) : 2016 to 2017

Receive and respond to customer service account inquiries on account balances, transaction

Details, statements and fees and charges.

Open new accounts/Closing accounts/DECEASED A/CS

Customer Greetings

Mobile Banking

Promote bank products and services Identify customer needs

Refer customers to appropriate banking services and representatives.

Other Experience

Kashf foundation(micro finance)Trainee officer Aug 2013 to Aug 2016

NIB Bank Ltd(Customer Care Officer) Oct 2016 to June 2017(merger with MCB)

The Peace School and college(Teacher) 1 year

Education

BA : PESHAWAR UNIVERSITY

MBA(HR) : ABDUL WALI KHAN UNIVERSITY

Extracurricular Activities

Actively participated in debate competitions that raised common social and economic issues.

Attended seminars that allowed me to have direct interaction with commoners and got to resolve their queries with regards current banking system in Pakistan & active role of the Regulator.

Visited schools and colleges as guest lecturer and encourage an interest towards Banking Sector

References

Will be provided on request.

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