Retail Sales Associates

Tram Dac Quynh Nguyen

**** ***** ****** *** **, Midway City CA 92655

Cell Phone: 714-***-**** Email: *****.**********@*****.***

Objective

Previously working at T-mobile Retail Store as Retail Sales Associate for almost four years, and currently working at Edwards Lifesciences in Assembly Line, I am looking for another opportunity and professional working environment that can help me improve my personal interactions with clients as well as marketing skills. I want to be professional at managing, negotiating, planning, problem solving and identify strength and weakness during teamwork and individual. I am also planning to take Master of Business Administration for further education. The aim is to gain more experience and knowledge in Marketing and Management Career such as Market Research, Customer Service and Office Administration.

Technical Skills

-Communicate fluently and confidently in English and Vietnamese.

-Confidently in using Microsoft Office tools (Word, Excel, PowerPoint)

-Experience in using Google docs, Google Drive, Google Ads, DropBox

-Experience in Cell Phone Application, Phone Issues

-Oral and Written Comprehension, Negotiation and Corporation

-Reading Comprehension and Critical Thinking

-Sales and Marketing, Analyzing and Observing Information

-Customer Interaction and Problem Solving in fast-pace environment

-Billing Analyzation, Writing Report

Work Experience

Assembler at Edwards Lifescience (3/17 - Current)

●Sewing Inspiris Model A11500 Heart Valve

●Exchange ideas, assisting teammate in sewing technique

●Give out opinions to improve better sewing technique

●Report problems of the valve and offer solutions for better outcomes

●Assist team leader to provide workload for team members

●Assist team members to make sure the required goals are met

●Make sure paperwork and records are correct to report to team leader

T-mobile Retail Sales Associates (7/13 - 3/17)

●Introduce and explain plans, promotions for customer

●Assist customer in making purchase decisions

●Explain and assist customers with billing, technical support

●Assist customer with phone technical issues, applications and tools

●Inventory counting, arranging and reporting

Sales Officer at Cathay Pacific Airways (CX) (2/12 – 6/12)

●Writing promotions of Cathay Pacific for many destinations.

●Uploading banners and promotions on CX website

●Using core metrics to check customer’s online behavior.

●Operate Agent Promotions with Agents and make Summary Report.

●Handle phones and record information for customers from Marco Polo Club (MPO) and Asia Miles (AM)

●Marketing plan for YouRace – internal staff selling tickets racing.

●Design and decorate new counter for MPO and AM at town office.

●Joining an organizing team for CX/KA Kick off Conference and Outing 2012 and Canada Stampede 2012.

Selling handbags online – Personal Business (6/11 – 12/11)

●Import handbags in small quantities from US

●Calculate quantity, price, and product code and record revenue and expense

●Advertising on intermediary website

●Answering customer question, record orders, and delivery

Marketing Assistant at Vina United Pty. Ltd (6/10 – 12/10)

●Writing business plan about selling “Bread stick” in details

●Finding suppliers for ingredients and facilities

●Posting recruitments on many websites and receive resume of candidates for the company

●Responsible for explaining the jobs requirement for candidates.

Course Related Experience

Team leader - Being Leader for almost courses like Marketing Principles, Buyer Behavior and Market Research in RMIT

Task

●Divide appropriate works for members, contact for meeting

●Leading discussion, observation and solving problems.

Skill Observed

●Identify strengthens and weaknesses among team member

●Interaction between members that have different personality

●Solving conflict among members.

Education or Training / Certification

Undergraduate: Bachelor of Commerce – Stream Marketing (2009 – 2012)

Royal Melbourne Institution of Technology University from Australia – Saigon South Campus – Ho Chi Minh City, Vietnam

Reference

Jon Pham (714) - 724 - 2776

T-mobile Retail Regional Manager, T-mobile Retail Store

Kim Vuong (714) - 326 - 5238

Office Assistant, Kem Nghia Corporation

Hung Giang (909) - 929 - 9989

Business Owner, JSC Insurance Agency

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