James D Collins
Spring Valley, CA 91977
Towne Park Ltd:
November 2015 – November 2017 – Guest Services Captain
Only contract employee nominated and to receive Employee of the Month award. Successfully integrated new automated gate system. Greet and assist arriving guests to Loews Coronado Beach Resort. Unload/load luggage and direct guests to registration. Coach associates on company procedures. Balance cash register, deposit excess cash as directed. Bill appropriate guest rooms for daily valet charges. Conduct associate driver evaluation as laid out in company S.O.P. which led to 120+ days without claims or accidents. Partner with sales managers on daily/weekly VIP arrivals. Assist Resort Management with upcoming group events, i.e. Weddings, School functions, Business functions, to ensure guest needs/wants are met and up to standards.
March 2014 – September 2015 - Shipping/Receiving Clerk II
Direct hire to a contract to hire company. Became 2nd shift lead within 3 months with the company. Receive finished goods, production parts and all other products delivered to distribution center with use of RF handheld scanner. Verify items to be shipped match pick tickets to ensure shipping accuracy. Utilize distribution center equipment, (i.e. forklift and standup lift), to transport, deliver and stage pallets of finished products. Assist outside vendors with deliveries and pickups of finished goods. Maintain an organized and clean work area. Performs any other duties delegated by distribution manager.
August 2006 – January 2014 - Receiving Team Manager
Oversee the receiving and unloading of store merchandise on specified truck deliveries. Coach receiving associates on daily duties. Work directly with Merchandising Team Manager to setup outlook of store with new goods. Complete paperwork on all incoming and outgoing fixtures. Build good rapport with sales Managers in order to increase efficiency of store business. Interview and hire potential candidates for store staff. Give clear directions to Receiving Team Lead to be carried out by the receiving team. Decreased store shortage by 10% within 1 yr. Assist customers on sales floor with purchases and questions on store merchandise. Coordinate customer package pick up with local UPS associates. Collaborate with Management to cross train all store associates on company procedures.
Grossmont Community College
Mathematics El Cajon, CA
Monte Vista High School
Mathematics Spring Valley, CA
Management. Knowledgeable in word processing, excel, spreadsheet and inventory control. Forklift trained. Customer service, cash handling.
Business/Computer Information Systems.
CSK Auto Store Management Training Program
References Salary History
Rafael Oliveira Towne Park
Account Manager – Towne Park Starting – 9.25/Hr 619-***-**** Ending - 11.25/Hr
Heather Birely Hunter Industries
Receiving Manager - Macy’s Starting – 14.56/Hr
619-***-**** Ending – 14.56/Hr
Dispatcher -S.D Police Department Macy's
858-***-**** Starting - 8.25/Hr
Ending – 14.90/Hr
Account Manager – Towne Park