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Medical Office Manager

Bismarck, ND
March 31, 2018

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Professional Summary


Work History

R J. L

*** *. ********** ***, ********, ND 58503 • Cell: 775-***-**** • Retired US Navy enlisted leader with over 20 years of leadership, management and supervision experience in military, clinic and hospital settings, including supervision, mentoring, motivating, and training staff. I received a Bachelor of Science Degree in Health Administration in October 2015. I have extensive experience in supervision with a demonstrated history of working in the military and healthcare industry. Customer service focused professional with experience in billing, operations, and am a dynamic, proactive, team orientated individual. Strong public speaking and writing skills. Proven record of managing crisis situations and firm grasp on patient access/registration procedures. I have experience with McKesson, EPIC, Resource Patient Managment System (RPMS), KNONOS, Peoplesoft and verified insurance online and via telephone.

Insurance billing procedures

Managing patient records

Industry software applications

Customer and client relations

Documentation and reporting

Multi-line telephone systems

Healthcare coding

Understanding of medical terminology

Understanding of medical ethics

Time management

Customer-service oriented

Customer/Client relations

Owner (Self Employed), 01/2016 to Current

RNC Properties – Bismarck, ND

Established and maintained strong procedures for daily operations. Created successful marketing and promotions plans that drove revenue growth. Developed and implemented detailed business plan to get operations running on the best foundation.

Completed final move-out walk-throughs for tenants. Introduced and monitored effective lease renewal programs. Carefully screened applicants for tenancy.

Analyzed and evaluated monthly, quarterly and annual financial statements. Verified that all customer complaints were handled promptly and appropriately. Maximized rental income while minimizing expenses through effective planning and control. Patient Registration, 12/2015 to 02/2018

Conifer Health/CHI St Alexius – Bismarck, ND

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Interpreted and communicated new or revised policies to staff. Established staff schedules and assignments based on facility needs and equipment availability. Maintained privacy of patients' information.

Greeted customers and visitors in-person and via telephone calls. Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.

Reviewed documentation for compliance with requirements and accuracy of information. Developed quotes for patients to avoid surprise expenses on procedure days and collect co-pays as needed

Precisely completed appropriate claims paperwork, documentation and system entry. Assisted in the maintenance of electronic medical record Adeptly managed a multi-line phone system and pleasantly greeted all patients. oversaw staff to verify patients' eligibility and claims status with insurance agencies. Maintained strict patient and physician confidentiality. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

Business Office Supervisor, 01/2013 to 12/2015

Yerington Paiute Tribe – Yerington, NV

Recruited, hired, trained and supervised administrative office staff of 19 personnel covering all areas of clinic administration

Maintained privacy of patients' information and provided staff training as HIPAA privacy officer Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Aggregated and analyzed historical data related to administrative costs to prepare annual budgets for upper level management.

Responsible for janitorial staff to keep reception area clean and neat to give visitors a positive impression of the company.

Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.


Answered telephone inquiries from clients, vendors and the public. Corresponded with clients through email, telephone, or postal mail. Prepared documentation and reports for office meetings, distribution, filing and monthly reports. responsible for coordinating financial information and supporting achievement of clinic goals. Oversaw efficient business office functions and operations through daily activities and administration of all employment related practices including payroll, risk management, staffing and recruitment.

Navy Career Counselor, 05/1991 to 05/2011

U. S. Navy – Various

Interview personnel

Career development - for Active and Reserve programs Prepare and deliver talks;organize, train, motivate and manage an aggressive career information program

Establish and maintain liaison with local media

Recruit civilian personnel into the Navy

Provide instructional leadership, retention and attrition trends Recruit, interview and advise Sailors of policies and requirements that have been established by cognitive authority

Assist Sailors explore and evaluate their education, training, work history, interest, personal traits, and physical capacities and limitations.

Work with Sailors in developing skills and assist them in applying proper job placement. Arrange aptitude and achievement tests and feedback and career guidance. Provide second career counseling for Sailors who are transitioning or retiring. B. S: Healthcare Administration, management, 2015

University of Phoenix - Phoenix, AZ

A. A: Liberal Arts, 2010

American Military University - Charles Town, WV

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