Customer Service Manager

FLORA GERSANIBA MESA

** ****** ***** *****, ****** ON K2R 1B3 613-***-**** **********@*****.***

PROFILE: A highly motivated professional with a solid management foundation and able to cope up with complex and multicultural work environments. Proven experience in managing, working in a team environment and administration job

EXPERIENCES:

2018 March-Present Canada Red Cross Metcalfe, Ottawa ON HR ASSISTANT-People Services/International Operation (PS/IO)

>Assisting in processing invoices and expenses following internal policies and guidelines

>Assisting in booking visas, flights and accommodations

>Assisting in job postings

>Preparing training materials/supplies, handouts and binders

>Attending trainings off-site to oversee venue logistics and coordination

>With support of the Roster Maintenance Coordinator, assisting in the set-up/take down of the training (off-site) at the training venues

>Assisting with logistics for and supports the planning of special projects 2011 June-2017 December Classified Group Limited Central, Hong Kong RESTAURANT BRANCH MANAGER

>Managing branches of European/Western restaurant, established and opened few branches at the same group of restaurants. A high volume area situated in the heart of the City of Hong Kong with high volume of more than 300 pax covers daily and keeping regular customers plus regular conference/meeting catering

>Performing full duties as manager who operates a restaurant daily operation, monitor closely the business expenses and sales target and monthly revenue

>Making employees branches roster, petty cash, invoices, purchase planning, sales promotions, marketing plans and coordinate with chefs for menu engineering

>On floor duties, training staff for Cheeses, Wines & Menu Knowledge, and Customer service and trouble-shoot problems occurred in branches operations 2010 January -2011 June Republik (Mint HK Ltd) Hollywood Rd, Hong Kong CANAPE’S CHEF

>To administrate and closely monitor the foods which is being prepared in the kitchen

>Supervise and coordinate activities of cooks and workers engaged in food preparation

>Prepare and cook foods of all types, either on regular basis or for special events functions estimate amounts and cost of required supplies such as food and determined how food should be presented, and create decorative food displays

>Coordinate and planning, budgeting and purchasing for all the food operations within establishment such as clubs

2009 September-2009 December Epicurean Club1997 Central, Hong Kong CAPTAIN/SUPERVISOR (PT)

>Monitoring Bar operation, staff roster, supervise floor/bar staff

>Taking orders and input to POS, serve drinks to customers, Dish in dish out

>Customer service/maintaining regular customers

>Circular work including bar tendering/Cashiering

>Purchasing/Inventories/Cost/Wastage

2007 August -2009 August Sunflower Limited Aberdeen, Hong Kong SHIPPING/ADMINISTRATIVE MANAGER

>In-charge of administration in the company and directed, in-charge of all administrative duties

>Responsible for all shipping matters, issuing PO, Sales confirmation, Invoices, shipment being booked to forwarders, B/L negotiation, Product assistant, merchandize, offer sheets, quotations, FOB/CIF, approved multilingual Manual formats, and features of products

>In-charge of bank documentations, local LC, import LC, DA/DP/TT/TR payments base on terms with clients

2005 January-2007 August Filipino Gen. Merchandize Central, Hong Kong MANAGING DIRECTOR/PROPRIETOR

>Manage and operate imported RTW clothing and general merchandize items/ trading

>Encodes inventories, arranged import license and shipment order, in store selling

>One stop shop (Internet Cafe, refreshment shop and assorted product store & beauty Salon) 2000 August-2005 January Pacific Ace Ltd Central, Hong Kong CASHIER/TELLER & CUSTOMER SERVICE REP

>Accept remittance/loan payments and other payments terms

>Encodes/release T/T remittances and batching daily D/D remittances

>Encodes final invoices, finalize overall company daily reports

>Deposits loose cash to bank, in-charge of change funds of all branches SCHOOL ATTENDED:

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA) MAJOR IN MANAGEMENT SEMINARS AND TRAINING ATTENDED:

-St John First Aid Course

-Hong Kong Government Labour Seminars

-Supervisory Food Hygiene Training

-Wine & Cheese Training

-Management & Supervisory Course

-Upper Management Course

-Interviewer Skills Course with Certificate

-7 Habits Seminar

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