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Customer Service Assistant

Fort Mill, SC
March 31, 2018

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***-*** ********** **. **** Mill, SC *9708 (347) 237- 9981 T


– Energetic customer service professional with hands-on experience.

– Highly organized and proficient in implementing solutions in both public and private environments.

– Strong levels of expertise with a broad range of tools, technologies, and practices, with the ability to adapt and contribute in fast-paced environments. SKILLS & ABILITIES

– Proficient in Microsoft Products: Excel; Word; PowerPoint; Outlook

– Proficient in CSPro & Patient Plus programs

– Ability to communicate effectively both verbally & written.

– Strong interpersonal skills; attention to detail. EXPERIENCE

Patient Case Coordinator, LASH GROUP September 2016 – March 2018 Fort Mill, SC

– Processed incoming enrollment forms for program.

– Received incoming calls from patients, advocates, physicians, pharmacists and caregivers.

– Answered general and program specific inquiries.

– Followed up via mail, phone and/or fax for missing enrollment information as well as status change notification.

– Provided guidance for program consideration and alternate assistance.

– Navigated through multiple systems and applications promptly and accurately.

– Supported payer research, health care policy library and state management.

– Identified other sources of health care coverage through simple queries of PatientPlus database.

– Typically received general instructions on routine work and detailed instructions on new projects or assignments.

– Performed related duties as assigned.

Retention Support Agent, SPRINT AT XEROX SERVICES July 2016 – August 2016 Charlotte, NC

– Resolved billing inquiries.

– Provided troubleshooting assistance to customers with technical issues on their wireless devices.

– Implemented coaching and feedback in order to achieve individual and team performance goals.

– Recommended products that best suit the customer.

– Read and interpreted documents such as procedure manuals, work instructions and software manuals.

– Navigated through multiple computer applications promptly and accurately. Cashier, HARRIS TEETER June 2016- October 2016

Charlotte, NC

– Operated point of sale system

– Kept assigned area fully stocked and clean.

– Assisted customers and answered questions in a willing and friendly manner

– Followed all established procedures for documenting errors in cashing procedures.

– Set up displays, replenished shelves and maintained cash register station. Navigation Assistant, ONSTAR AT CONVERGYS April 2016- May 2016 Charlotte, NC

– Professionally answered calls from subscribers and provided adequate routes to preferred destinations.

– Researched weather and traffic information using accessible resources.

– Assisted subscribers with payments/ billing and alterations of their accounts.

– Assisted with making hotel/ restaurant reservations and identifying applicable promotions.

Benefits Specialist, AON HEWITT ASSOCIATES September 2015- March 2016 Charlotte, NC

– Professionally answered calls from customers and responded to customer inquiries and complaints.

– Researched required information using accessible resources.

– Provided customers with the organization’s service and product information.

– Processed forms, orders, and applications requested by the customers.

– Recorded details of comments, inquiries, complaints, and actions taken.

– Identified and escalated priority issues and reported to management. Emergency Room Assistant, NEW YORK PRESBYTERIAN HOSPITAL January 2015-May 2015

New York, NY

– Prepared 24 – 30 operating rooms for upcoming surgery daily.

– Processed emergency room patients intake and prepared for surgery.

– Monitored patients recovery

Personal Assistant/Receptionist; TABEEL AROMATHERAPY GIFT SHOP/SALON January 2014- April 2015

Brooklyn, NY

– Ensured that all customers receive excellent service through direct saleswomanship with prompt and courteous service.

– Lead all social media sales and initiatives.

– Implemented all merchandise visual display standards. 2

– Directed physical inventory and loss prevention process.

– Assisted customers with purchase decisions.

– Received, stocked and transferred merchandise.

– Rebuilt, edited and monitored website.

– Trained new employees.

Manager/Sales Associate; AMERICAN APPAREL January 2014- May 2015 Brooklyn, NY

– Identified customer requirements.

– Assisted customers with questions, needs and purchases.

– Worked in a customer service capacity and restocked merchandise.

– Completed each transaction in an efficient manner.

– Implemented all merchandise visual display standards. EDUCATION

St. Francis College – Brooklyn, NY – A.A. Liberal Arts May 2015


– Deidre Adams

Team Coordinator/Supervisor at Lash Group


– Shannon Soles

Team Coordinator at Lash Group

(910) 207- 3451

– Megan Jenkins

Supervisor at Randstad


– Veronica Puma

Supervisor at American Apparel



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