Customer Service Representative

Kenneth Hill

**** * ******** **, *** ***

773-***-**** Home

773-***-**** Cell

********@*******.***

Education

College of Automation Associate’s Degree in Computer Science Experience

March 2007 - Present Doorman

Horizon Realty Group 6401-15 N. Sheridan Rd., Chicago, IL Open Doors and greet tenants with a smile

Assist residents and their guests with general questions Assist residents with packages and groceries

Manage incoming and outgoing UPS, FedEx and US Mail packages Assist residents in emergency situations

December 2005 – March 2007 Customer Service Representative CEO Deliveries 2608 S. Wallace St., Chicago, IL

Took food order over the phone

Transmitted orders to restaurants

Resolved order issues to customer satisfaction

February 2005 – Dec 2005 Sales Associate

Over 21 Bookstore 1347 N. Wells St., Chicago, IL Cashier

Managed store inventory

Managed customer inquiries and service

April 2004 – December 2004 Photographer’s Assistant Sharp Shooters Imaging 421 E. Ohio St., Chicago, IL Greeted boarding passengers at Navy Pier

Assisted photographer in lining up/arranging guests for their photos Prepared photo frames and packages and presented them to passengers December 1999 – October 2002 Account Representative John Crane 2400 E. Oakton, Morton Grove, IL

Coordinated incoming customer orders

Supported sales staff

Monitored order status reports for customer accounts Resolved order issues to customer satisfaction

Created monthly reports for manager

June 1994 – May 1998 Customer Service Representative CCC Information Services 444 W. Wells St., Chicago, IL Managed large volume of customer calls

Initiated development of updated computer system software, which increased sales volume Processed telephone orders using consumer report data Managed customer service inquiries and price quoting April 1992 – May 1994 Customer Service Representative Avant Industries 450 E 21st St, Chicago, IL

Processed and filled customer orders

Assisted on assembly line for order fulfillment

Resolved order issues to customer satisfaction

Skills

Able to multi-task

Dependable & reliable

Take Initiative

Results Driven

Fast Learner

Familiar with Windows Operating System

Familiar with Microsoft Office Suite

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