Manager Human Resources
Resume:
SOHAN ALBUQUERQUE
Address : Salmiya, Kuwait
Cellphone : +965-********
Email : *****.***********@*****.***
Nationality : Indian
Year of Birth : 1977
Visa Status : Residence (Transferable No.18)
Driver’s License : Valid UAE and International Driving License
Looking for a position in Human Resources in a well-established organization where I will get an appropriate stand to push my profession in field of human resources and an opportunity to perform my abilities by providing professional services.
Sinter Carb, Bangalore, India
Assistant Manager - Human Resources: August 2015 – August 2017
Responsibilities included selecting and hiring the required staff for the various departments of the concern. Organizing & coordinating the various training requirements of the staff. Speaking to the staff to understand their grievances & communicating the same to the management. Implementing the various retention strategies, compensation, benefits, and rewards etc. as per the requirements of the concern. Provide information and assistance to staff, supervisors and management on HR and work related issues. Provide support to the team and general HR initiatives within the team as required.
Travrays Travel Technology, Dubai, UAE
Business Development Manager: June 2014 – May 2015
Gathering market and customer information to create customer database. Gaining a clear understanding of customers' businesses and requirements. Listening to customer requirements and presenting the product or service appropriately in a structured professional way face to face to make a sale. Negotiating on price, costs, specifications and the terms of an agreement with customers and closing sales. Maintaining and developing relationships with existing customers in person and responding via telephone calls and emails. Keeping in touch with the customer for feedback on improvements in product and service. Representing the company at trade exhibitions, events and demonstrations. Attending team meetings and sharing best practice with colleagues.
Hewlett Packard, Bangalore, India
Service Delivery Consultant: June 2009 - May 2014
Responsibilities included managing and delivering standardized reports, scorecards, trackers, and other performance reports utilizing specialized queries and database tools. Design, develop and implement more efficient production and ad-hoc reporting processes to maximize the effectiveness of the report production function. Collect feedback from key clients and stakeholders, and incorporate into process and/or data enhancements to reporting. Deliver consistent and accurate client correspondence to ensure the customer is kept up to date with their requests. Work with vendors to ensure smooth delivery of hardware and software. Monitor and ensure quality of work and ensure all procedures are followed.
Barwil Unitor Ship Services (now Wilh Wilhelmsen), Dubai, UAE Travel & Transport Assistant Manager: July 2005 - August 2007
Arranged and booked air tickets, hotel and transport for Crew, VIPs and company staff. Collection of PTA from airlines and arranged hotel accommodation, as requested. Prepared Seaman Visa forms, with ‘OK to Board’ and ‘Letters of Invitation’ messages to Airlines & Crew Managing Companies. Prepared & filed daily airport movement reports and ensured daily transport slips and Seaman Visas are reconciled with the reports. Followed up on lost luggage with the airlines and airports as applicable.
2 P a g e
Prime Limousine (Budget Car Rental), Dubai, UAE
Consultant Agent / Operations Supervisor: February 2004 to May 2005
As Consultant Agent, duties included handling customer inquiries as per company’s standards; utilizing system to quote, book and issue relevant documents; receiving payments, completing daily sales report & submitting accounts on a daily basis; offering suggestions to customers in planning their itineraries; maintaining knowledge of company services; handling customer complaints; collating customer feedback; developing & maintaining healthy and effective working relationships with team members. As Operations Supervisor, duties included conducting of quality control on both limousines and chauffeurs to meet company standards at all times; briefing chauffeurs on their duties; ensuring that limousines are equipped with standard amenities; implementing & maintaining effective stock management system; and monitoring the process of operations.
SOTC (now Kuoni Travel), Mangalore, India
Senior Tours Executive: December 2001 to December 2004
As the sole representative of the company at the Mangalore desk, duties included responding to telephonic enquiries, effectively explaining tour details to customers, making bookings and cancellations, handling cash and foreign exchange, basic documentation and customer feedback.
Devine Enterprises, Mangalore, India
Site Manager: November 1999 to October 2001
Responsibility included day-to-day site handling operations for Indian Oil KSK outlets; finance, cash & maintenance. Duties also included supply of manpower, overall supervision, documentation & procedures, and collating feedback.
EDUCATION
2007 to 2009
Master of Business Administration (MBA) with HR
specialization
Aloysius Institute of Management & Information Technology Mangalore University, India
1995 to 1998
Bachelor of Business Management (BBM)
St. Aloysius College
Mangalore University, India
SPECIALIST COURSES
MS Office suite of tools
Diploma in Computer Applications
IATA – UFTAA International Travel Diploma from Montreal, Canada
ITIL V3 Certified Foundation Course from EXIN
ISO Certification Course
ACCOMPLISHMENTS
Summer Internship program at Deloitte US-India in Hyderabad which was required as part of MBA curriculum
Completed MBA project on “Employer Branding at Campus – A Benchmarking study with special reference to Deloitte”
Creative Activity Prize from St. Aloysius College, Mangalore for 1997-98
Senate Representative for St. Aloysius College for 1997-98
LANGUAGES
English – as good as native English language speakers
Hindi
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