Customer Service Microsoft Office
Resume:
Tristan Derek Overton
**********@*****.***
PROFESSIONAL SUMMARY
Dedicated, hard working, and eager professional with 8 years’ experience in Information Technology. Qualifications include attention to detail, performing under pressure, and problem solving. Also knowledgeable in leadership, ability to plan and prepare ahead, and teaching/training and coaching in individual and classroom enviroments. Additional skills:
Software/Hardware Installation
troubleshooting
Printer installation/setup
Customer Service
Oral/Written Communication
Active Directory
Microsoft Office products
Flexibility and Adaptability
Leadership Experience
Fiber Optic/ Copper Cable Installation
EXPERIENCE
Cable System Installer/maintainer, U.S. Army, June 2010-Present
Served as desktop support specialist with duties of software and hardware troubleshooting, reimaging, and windows 10 migration.
Served as senior Helpdesk technician and Information management owner supporting over 3000 users.
Configured, monitored and supported over 30 mobile devices including IPhones and IPads.
Supervised, mentored, and ensured the safety and welfare of a 5 person team, maintaining a 100% safety record.
Installed and terminated Cat5, Cat6, and Fiber Optic cables.
Performed functions such as inventory, ordering supplies and completing required reports on time, every time.
Communicated weekly status reports of ongoing projects and problem resolution through verbal and written presentations to leadership.
Utilize computer, communication equipment and personal navigation devices to complete tasks quickly and accurately.
EDUCATION
U.S. Army: Specialized training in leadership, diversity, and communication, 120 Hours
U.S. Army: Advanced skill course in cable system installing and maintaining, 400 Hours.
CompTIA A+ Training, 80 Hours
ETA Fiber Optic Certified, 40 Hours
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