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Customer Service Microsoft Office

Paron, AR, 72122
March 31, 2018

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Tristan Derek Overton

*** **** ****, ******** *****



Dedicated, hard working, and eager professional with 8 years’ experience in Information Technology. Qualifications include attention to detail, performing under pressure, and problem solving. Also knowledgeable in leadership, ability to plan and prepare ahead, and teaching/training and coaching in individual and classroom enviroments. Additional skills:

Software/Hardware Installation


Printer installation/setup

Customer Service

Oral/Written Communication

Active Directory

Microsoft Office products

Flexibility and Adaptability

Leadership Experience

Fiber Optic/ Copper Cable Installation


Cable System Installer/maintainer, U.S. Army, June 2010-Present

Served as desktop support specialist with duties of software and hardware troubleshooting, reimaging, and windows 10 migration.

Served as senior Helpdesk technician and Information management owner supporting over 3000 users.

Configured, monitored and supported over 30 mobile devices including IPhones and IPads.

Supervised, mentored, and ensured the safety and welfare of a 5 person team, maintaining a 100% safety record.

Installed and terminated Cat5, Cat6, and Fiber Optic cables.

Performed functions such as inventory, ordering supplies and completing required reports on time, every time.

Communicated weekly status reports of ongoing projects and problem resolution through verbal and written presentations to leadership.

Utilize computer, communication equipment and personal navigation devices to complete tasks quickly and accurately.


U.S. Army: Specialized training in leadership, diversity, and communication, 120 Hours

U.S. Army: Advanced skill course in cable system installing and maintaining, 400 Hours.

CompTIA A+ Training, 80 Hours

ETA Fiber Optic Certified, 40 Hours

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