Software Manager

JEFFREY M. STOCKARD

**** ***** ****

Lambertville, MI 48144

Phone 734-***-****

E-mail: ************@***.***

OBJECTIVE

Seeking a challenging career in the computer technology field utilizing networking skills in a team atmosphere, with opportunities for growth.

EDUCATION

Henry Ford Community College, Dearborn, MI

Associate: Computer Information Systems Summa Cum Laude: 3.78 GPA

Major: Computer Science Member: Phi Theta Kappa

EXPERIENCE

IT Manager: Riker Products Inc., Toledo, OH 12/2015 – 01/2018

Investigate and recommend new computer purchases. Maintain system uptime and data integrity. Manage company phone system, including voice mail passwords and accounts. Install and troubleshoot all company software. Update, repair and replace all servers, desktops, laptops and printers. Implement new PC builds and data migration. Maintain active directory computer and user accounts. Keep company data documented and updated. Manage passwords and system lockouts. Facilitate user training and provide assistance to employees throughout the company. Responsible for correcting system errors, resolving performance problems, and correcting data errors. Create and update Crystal reports to assist users and managers with company reports. Maintain Windows server 2012, 2008, 2005 and SQL server 2012. Perform daily database backups. Troubleshoot user problems and remove virus’ on a Windows 7 network. Maintain user accounts and security on servers and the Enterprise Resource Package system (Epicor version 10.0.700). Worked in conjunction with Buckeye cable systems for Internet and e-mail access. Train new employees to use the MES system.

PC Field Services Engineer: Infor Global Solutions, Ann Arbor, MI 9/2010 – 12/2015

Provide hardware and software support to Ann Arbor users and remote office users in North and Central America. Responsible for repair, maintenance and upgrading 335 laptop and desktop computers in Ann Arbor office. Team member responsible for diagnostics and repair of laptop and desktop computers for approximately 1200 remote users. Malware, Spyware, and Virus detection and removal. Utilize imaging software for installing operating system and other software upgrades. Provide support for traveling staff as needed. Collaborate with computer manufacturers to provide warranty support. Inventory control of stocked parts. Dell Certified technician.

IT Analyst: Riker Products Inc., Toledo, OH 1/2007 – 8/2009

Facilitated new software system implementation for a multimillion dollar company. Maintained deadlines for the system conversion ensuring data integrity. Facilitated user training and provided assistance to employees throughout the company. Responsible for correcting system errors, resolving performance problems, and correcting data errors. Create and update Crystal reports to assist users and managers with the ability to retrieve information in a useable format. Install and maintain Windows server 2003 and SQL server 2005. Perform daily database backups. Troubleshoot user problems and remove virus’ on a Windows XP network. Maintain user accounts and security on servers and the Enterprise Resource Package system (Vantage by Epicor). Worked in conjunction with Buckeye cable systems for Internet and e-mail. Train shop floor employees to use the MES system.

Self Employed: Your Part-Time Computer Guy, Newport, MI 7/2005 – 1/2007

Install, manage and maintain operating systems and hardware for workstations. Maintain Windows servers. Install, upgrade and maintain networks. Develop web page for PDQ Expediting. Perform virus and spyware removal. Repair and update workstations.

System Administrator: Helicon Associates, Trenton, MI 12/2003 – 7/2005

Install, manage and maintain operating systems and hardware for the workstations of 12 charter schools. Setup and maintain user profiles, accounts and multiple web sites. Maintain databases and train users for tracking Single Record Student Databases (SRSD). Perform hardware and software inventory control. Level one and two help desk support. Troubleshoot NT 4.0, 2000, 2003 servers, Citrix Terminal servers, on 16 servers and Windows XP workstations. Manage Exchange 2003 server. Assist with our Citrix Metaframe 4.0 implementation. Evaluate new software for upgrade and improvement. Work collaboratively with SBC on installing and troubleshooting T1 and T3 lines.

Software and System Support: Lapeer Metal Stamping, Lapeer, MI 6/2000 – 12/2003

Install, manage and maintain operating systems and hardware for 125 workstations. Setup and maintain user profiles and accounts. Maintain database for tracking help desk solutions. Perform hardware and

software inventory. Level one and two help desk support for 4 locations. Troubleshoot NT 4.0 and 2000 servers and Citrix Terminal server on 10 servers. Manage Exchange 2000 server. Assist users in ERP conversion. Troubleshoot, repair servers and workstations. Evaluate new software for upgrade and improvement. Project manager for Preventative Maintenance program. Train shop floor employees to use the MES system.

Software Support Specialist: Rochester College, Rochester Hills, MI 9/1999 – 6/2000

Install, manage and maintain operating systems and software for campus servers and workstations. Setup and maintain user accounts for 475 students, faculty and staff. Create databases for tracking help desk solutions, hardware and software inventory and telephone usage. Level one and two help desk support campus wide. Supervise student workers. Troubleshoot NT server 4.0 and Citrix Terminal server on 18 servers. Assist users in transition from Word Perfect to MS Word conversion.

LAN/WAN Administrator: CGL Incorporated, Livonia, MI 4/1998 – 9/1999

Manage a 70 node LAN/WAN utilizing TCP/IP via NT 4.0. Support Attachmate hardware and software to connect to an IBM 3270 mainframe via T1 line. Manage a mainframe to PC conversion project. Develop routing tables for Motorola router utilization and UNIX printers. Setup, support and manage an AIX, UNIX 4.2.3 database on an IBM RS6000. Perform RS6000 hardware and software maintenance. Setup and implement a company wide e-mail system utilizing MS Exchange 5.0. Maintain daily incremental and full weekly tape backups. Maintain hardware and software for 5 locations, including upgrade and replacement. Determine equipment needs and install necessary components. Install network cabling for 2 WAN locations and several LAN nodes. Facilitated Y2K rollover. Assist with EDI setup via asynchronous modem.

Database Manager: Ronart Industries, Inc., Detroit, MI 4/1997 – 4/1998

Customize Microsoft Access to develop a user-friendly database for Ronart Industries. Document company procedures. Develop procedure flowcharts. Design forms and reports for the distribution of internal data. Troubleshoot and repair computer hardware/software. Update, maintain and assist with the development of the Ronart web page. Photograph and document the receipt and shipment of goods. Repair IBM and Apple PC’s. Perform EDI importation routines. Assemble and install wiring for LAN (RJ45). Assist with NT 4.0 operations.

Junior Analyst / Consultant: Optimum Management, Plymouth, MI 12/96-4/97

Document procedures for programs developed by Optimum Management. Troubleshoot and repair computer hardware/software for various customers. Maintain troubleshooting database, for future references. Compare costs and procure hardware/software. Assemble connectors and install wiring for LAN's (RG58 & RG59). Install wiring in our home office, and network computers. Assist with FoxPro development.

References available upon request.

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