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Customer Service Manager

Dearborn Heights, MI
March 30, 2018

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***** ******, ******** *******, ** **127 313-***-****

Professional Summary

Driven business coordinator with ten years of marketing and human resource experience

Strategic professional with extensive knowledge in aligning marketing practices with organizational, operational, and business plans to achieve growth and performance objectives

Demonstrated success in developing and executing plans to expand market share

Skilled in various computer programs such as Microsoft Office and Accounting, Adobe InDesign and Infor Visual Payroll & HR

Professional Experiences

PAYROLL 1 Birmingham, Michigan

Payroll Specialist 03/2016 to Current

Manages assigned client base of 200+ clients

Provides daily customer service support and resolves client issues

Keying payroll hours, special payments, salary adjustments accurately and timely

Provides client training on special reports and services

Manages work flow to ensure all payroll transactions are processed correctly and timely

Processes garnishments calculations and compliance

ACTIA Dearborn, Michigan

Payroll Analyst /Marketing Coordinator 08/2005 to 04/2015

Responsible of weekly payroll of 150 salary and hourly employees

Calculated & processed special payments for employees – Commission, Bonuses, Retro Pay &Travel Expense Reimbursement

Managed time of plans – Personal, Holiday & Vacation

General Ledger Postings for Payroll Entries

Reconciled General Ledger

Reconciled Bank Statement

Processing of invoices & issuing of payments to vendors

Review & verify invoices

Enter & upload invoices into system

Responsible for overall marketing and payroll functions for U.S. operations

Implemented process improvements for cost saving initiatives for the corporation

Coordinator of trade show operations

Developed and implemented market share strategies

Provided daily customer service to our clients

Manager and distributor of company assessments and payroll data

Daily interactions with international firms in order to communicate marketing plans and data

Dearborn Public Schools Dearborn, Michigan Substitute Teacher 10/2003 to 06/2005

Adapted teaching methods and materials to meet students’ varying needs and interests

Utilized and carried out lesson materials, bulletin board displays and demonstrations

Met regularly with administration and staff to discuss school policies

Observed and evaluated students’ performance, behavior, social development and mental health

Executed follow up interactions with teaching staff in the district

Papa Romano’s Pizza Canton, Michigan

Owner and Business Operator 12/1997 to 09/2003

Developer and coordinator of all marketing operation activities

Daily customer service interactions

Bookkeeping and processed pay for all staff

Maintaining day to day inventory of products in the store

Interviewed, trained, and managed all store employees

Interacted with other franchises about their products and promotions

Built relationships with customers to increase likelihood of repeat business

Maintained knowledge of current sales and promotions

Developer of in-store promotions, overseeing all advertisement that was executed

Schaefer Performance Dearborn, Michigan

Office Manager 06/1994 to 11/1997

Manager of day to day business operations

Business schedule and payroll coordinator

Strategic planning and support for sales team success


Bachelor of Business Administration: Marketing, August 1999

Davenport University –Dearborn, Michigan

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