Office Service

ARBION DUKA

REVERE, MA ***** **********@*****.***

LANGUAGES AND WEBSITES

Language Skills: Spanish (Fluent), Italian (Fluent), Albanian (Native), French (Intermediate).

LinkedIn: https://www.linkedin.com/in/arbion-duka-b318316/

EDUCATION

American University-Washington College of Law - Washington, DC

May 2016 – International Law

Prepared business negotiation from conception to joint venture.

Conducted Independent Study.

Researched cases using Lexis Nexis and Westlaw platforms.

University of Massachusetts, Boston, MA

Bachelors of Arts in Philosophy, Summa cum laude, June 2007

Bachelors of Arts in Political Science, Summa cum laude, June 2007

Honors: Academic Scholarships, Dean’s List (8/8 semesters)

Activities: The Philosophy Club, Treasurer

EXPERIENCE

Commonwealth Care Alliance, Charlestown, MA

Multilingual Member Coordinator December 2016 - Present

Interact with patients & healthcare providers in Spanish, Albanian, French, and other languages.

Contact member daily to schedule appointments and answer questions.

Manage phones & travel schedules for providers within assigned areas.

Beacon Hill Legal Staffing, Boston, MA

Document Review July 2016 – October 2016

Reviewed documents for privilege and confidentiality.

Coded documents individually depending on the issues on the case.

Used Relativity and CV-Six platforms.

Maintained flow of documents and communication with management.

The Mexican Embassy in the U.S., Washington, DC

NAFTA Office Intern- Trade Law Internship Spring 2015

Assisted businesses looking to expand on either side of the border.

Conducted research in International Treaties and International Trade Law.

Translated articles, letters, and prepared responses from Spanish to English & vice-versa.

World Service Authority, Washington, DC

Associate General Counsel – Human Rights Internship Fall 2014

Conducted research in human rights treaties and various national laws.

Communicated and researched laws in different languages.

Drafted legal letters, responses to clients and government offices.

Handled client calls from different countries, managed office duties as needed, etc.

Boston Social Security Administration, Boston, MA

Bilingual Spanish Claims Representative August 2008 – August 2013

Interviewed in different languages with clients of various social backgrounds and needs.

Prepared, reviewed and completed applications for federal benefits.

Determined eligibility for benefits and re-certified clients through periodic reviews.

Used computer applications to ensure compliance with the federal law.

Maintained compliance with Internal Government Regulations.

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