Customer Service Manager

SHAELYN BUONO

**** ***** **., ************, ** **050 336-***-****

***********@*****.***

CAREER OBJECTIVE

I AM SEEKING A PROFESSIONAL AND CHALLENGING CAREER IN A MEDICAL OFFICE WHERE I CAN UTILIZE MY KNOWLEDGE AND TALENTS.

PERSONAL PROFILE

I AM A MOTIVATED AND DRIVEN INDIVIDUAL WITH STRONG COMMUNICATION SKILLS, BOTH WRITTEN AND ORAL. I HAVE A GREAT PERSONALITY THAT ALLOWS ME TO MAKE THE BEST OF ALL SITUATIONS. I HAVE MY ASSOCIATES DEGREE IN MEDICAL OFFICE ADMINISTRATION AND A CERTIFICATE IN MEDICAL CODING.

EXPERIENCE

SEPTEMBER 2106 -- PRESENT

SERVER, CHILIS

Provide a great dining experience by providing my guests with great customer service. Able to interact with a diversity of people on a daily basis.

JANUARY 2014 – JULY 2016

MANAGER, EAST COAST WINGS

Interact with all the tables to ensure quality food and great customer service. Opening and closing procedures. Scheduling of the servers.

JANUARY 2012 – JULY 2013

CATERING MANAGER, NEWK'S EATERY

Handled all production, delivery, and marketing for all catering and was responsible for all accounts receivable

NOVEMBER 2003 DECEMBER 2009

CATERING MANAGER, JASON'S DELI

Supervised all the catering and all that entailed. Routed drivers for deliveries, called back customers for feedback.

JUNE 2005 OCTOBER 2005

OFFICE ASSISTANT, XPRESS SCREEN

Answered multi-line phone, filed invoices.

AUGUST 2004 APRIL 2005

GUEST SERVICE TEAM LEADER, TARGET

Supervised and trained over 30 cashiers, expanded daily sales by driving credit card sales, main duties consisted of opening and closing procedures, employee schedules, accounting for registers, inventory control, disciplinary actions, and light paperwork.

EDUCATION

AUGUST 2010 MAY 2014

ASSOCIATE'S DEGREE IN MEDICAL OFFICE ADMINISTRATION, FORSYTH TECH

Graduated with a 3.74 GPA which included these courses of study

Office Applications Text Editing Medical Laws

Medical Documents Medical Terminology Accounting

Business Management Diagnostic and Procedural Coding

MAY 2014

CODING CERTIFICATE, FORSYTH TECH

SKILLS

Outstanding written and oral communication skills

Proficient in Microsoft Office

Strong work ethics, able to multi-task

Positive attitude, self-motivated

First-rate customer service

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