Customer Service Manager
Resume:
SHILAH JOHNSON
Milan, IL ***64
*********@*****.***
SUMMARY
Dedicated and focused professional offering over ten years of experience providing exceptional administrative support and streamlining office operations for executive level staff. Motivated and focused with a solid work ethic, skilled at multi-tasking and maintaining a strong attention to detail.
SKILLS:
Team and goal oriented
Meticulous attention to detail
Excellent organizational and prioritization skills
Solid verbal and written communication skills
Customer service driven
Efficient computer skills in Microsoft Office
EXPERIENCE:
Over ten years providing administrative and clerical support and assistance for 10+ management team such as efficiently operating a personal computer using a variety of software
Seven years of marketing support such as prepared and reviewed proposals, presentations, promotional materials, and miscellaneous requirements for the Marketing Manager
Ten pus years providing general office duties such as preparation of materials, reviewed incoming and outgoing correspondence and documents, scheduled appointments, mail distribution, maintained calendar for Vice President, ordered office supplies, arranged hotel reservations, coordinated and led meetings while documenting meeting minutes (when needed)
Followed up with executives to ensure deadlines were met
Sole person responsible for preparing, arranging, and coordinating the annual John Deere Classic for the past five years
Coordinated major company events such as symposiums and trade shows, dinner events, volunteer activities, and company holiday parties
Created and published internal quarterly newsletter; facilitated with outside source to issue quarterly client newsletter
Established and maintained client database and files
Spearheaded new company website presence
Determined promotional item needs for the firm, coordinated with supplier, maintained item budget, managed distribution
Backed up receptionist when unavailable
Managed 10-line phone system, directed clients, visitors, and phone calls to correct staff member
EMPLOYMENT HISTORY:
2007 – 2018 Missman, Inc.; Rock Island, IL Marketing Assistant
2005 – 2007 Black Hawk State Bank; Milan, IL Teller
2003 – 2005 Rue 21; Moline, IL Assistant Manager
2001 – 2004 Kale Company; Moline, IL Clerical/Customer Service
COMMUNITY INVOLVEMENT:
Rock Island County Children’s Advocacy Center (2016; Board Member)
United Way Day of Caring (2009 – 2017; Team Leader)
EDUCATION:
2000-2001 Black Hawk College; Moline, IL
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