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Customer Service Manager

Rock Island, IL
March 30, 2018

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*** *** ****** ****

Milan, IL ***64



Dedicated and focused professional offering over ten years of experience providing exceptional administrative support and streamlining office operations for executive level staff. Motivated and focused with a solid work ethic, skilled at multi-tasking and maintaining a strong attention to detail.


Team and goal oriented

Meticulous attention to detail

Excellent organizational and prioritization skills

Solid verbal and written communication skills

Customer service driven

Efficient computer skills in Microsoft Office


Over ten years providing administrative and clerical support and assistance for 10+ management team such as efficiently operating a personal computer using a variety of software

Seven years of marketing support such as prepared and reviewed proposals, presentations, promotional materials, and miscellaneous requirements for the Marketing Manager

Ten pus years providing general office duties such as preparation of materials, reviewed incoming and outgoing correspondence and documents, scheduled appointments, mail distribution, maintained calendar for Vice President, ordered office supplies, arranged hotel reservations, coordinated and led meetings while documenting meeting minutes (when needed)

Followed up with executives to ensure deadlines were met

Sole person responsible for preparing, arranging, and coordinating the annual John Deere Classic for the past five years

Coordinated major company events such as symposiums and trade shows, dinner events, volunteer activities, and company holiday parties

Created and published internal quarterly newsletter; facilitated with outside source to issue quarterly client newsletter

Established and maintained client database and files

Spearheaded new company website presence

Determined promotional item needs for the firm, coordinated with supplier, maintained item budget, managed distribution

Backed up receptionist when unavailable

Managed 10-line phone system, directed clients, visitors, and phone calls to correct staff member


2007 – 2018 Missman, Inc.; Rock Island, IL Marketing Assistant

2005 – 2007 Black Hawk State Bank; Milan, IL Teller

2003 – 2005 Rue 21; Moline, IL Assistant Manager

2001 – 2004 Kale Company; Moline, IL Clerical/Customer Service


Rock Island County Children’s Advocacy Center (2016; Board Member)

United Way Day of Caring (2009 – 2017; Team Leader)


2000-2001 Black Hawk College; Moline, IL

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