Customer Service Manager

Mary Johnson – ***********.***@*****.*** **** James Ray Dr., G – 8, Marietta, GA Phone 678-***-****

Objective: My goal would be to obtain customer service position and or Call Center position.

NTI Central – November 2016 – March 2018

Worked with the IRS contract work from home Call Center. Received incoming calls from customers requesting Tax forms.

Worked with connecting my computer to the main VNP and receiving calls, taking orders, customer service, while following strict company guidelines on scripting and incoming calls protocol.

PJ Sales Co. – February, 1993 – March 2015, Account Manager

Serviced 50ty incoming calls from customers while producing 100 outgoing calls from Buyers to Customers.

Worked with 4 other brokers handling customers in the Retail and Foodservice industry.

Handled the Case Ready Pork for 23 Cub Foods Stores.

Sold and maintained Cheese and Pork for the company’s Brokerage.

Maintained the relationship with the distributor buyers.

Managed the ordering processing from the manufacturer’s door to the distributors dock.

Built the company’s database and pricing formulas off of each week’s markets.

Took the Distributor’s inventory and reported back what was needed.

Worked with the Manufacturer on weekly pricing.

Presented new products that fit their company’s needs.

Arranged shipping of product to the Distributor.

JCPenney Co. - August, 1983 –February, 1993, Visual Merchandise Manager

Managed the planning and Implementation of the Visual Merchandising programs.

Managed three Visual Specialists in the planning of events while following strict Visual and brand guidelines of the Company.

Lent leadership to the store’s department management staff in the development of promotions and new merchandise within each department.

Managed the Visual department budget and the purchasing of all Visual props.

Raised the merchandise intake within the store by introducing and converting the wall fixtures to a full merchandise look, from floor to ceiling.

Used Planograms for merchandising.

Part of a team that was chosen to set up new stores within the District.

Introduced new fixtures under the guidelines of the district.

Freelance work 1992 – 2009 Clinique Cosmetics, 1996 – In-store special events. Handled individual stores monthly inventory controls database for sale’s report to District Manager.

Timex Corporation 2000 – 2002 – In store merchandiser for the Walmart stores. Worked with the Store Managers, Department Managers and Sales staff. Position included; signing for promotions, stocking, cleaning and merchandising Timex Watches.

RAC Merchandising 2006 – 2009 – Handled two ongoing projects with RAC in a Belk store. Merchandised for Today’s Mother (maternity clothing). Second line handled was Malden Frames

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