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Customer Service Representative

Detroit, MI, 48227
14 hourly
March 30, 2018

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Kanisha Newson

***** ******

Detroit, MI *****




****-******* ****** ****** ********* College Warren, MI

****-**** **** * ******ng High School Detroit, MI



8/2016 – 3/2017. PSCU. Allen Park, MI Customer Service Representative Answering 40-50 inbound calls per day for multiple Credit Unions bill pay services members. Processed payments, scheduled bill payments, cancelled payments, and rescheduled bill payments at members request, verified social security numbers, phone number and addresses, as well as provided troubleshooting techniques for members who were locked out and/or could not access their bill pay system.

1/2016 – 5/2016. Flagstar Bank Troy, MI. Customer Service Representative

Answering 40-50 inbound calls per day for Flagstar Bank Mortgage Loan customers. Processing payments, viewing transaction history per customers request, assisted with escrow holdbacks, verified social security numbers, addresses and telephone numbers. Updated needed information at customers request, assisted customers with setting up a profile on FSB website to view loan information, as well as prepared documents to be faxed and/or mailed.

5/2015- 1/2016 London Square Specialty Services Troy, Mi

Call Center Agent

Making 400-500 outbound calls per day to pension holders. Gathering pension holder provider information, monthly pension amounts and total monthly incomes to help the customers begin the process to receive lump sum cash advances on their pension. Filing, faxing, as well as receiving overflow for incoming calls.

08/2014 - 4/2015 LaJoy Group/Credential Check Corporation Plymouth/Troy, MI

Verification Specialist Administrative Assistant

Calling various companies and schools to verify previous/current employment and education history for pre-employment, data entry, maintained up to 2 phone lines, called professional and personal references, answered 20 - 30 phone calls per day, checked voicemails hourly, faxing, filing, sent emails to applicants, references, and employers requesting information, verified social security number, sent payments for verification request, scheduled physical abilities test, and drug screens, as well as prepared documents for monthly meetings.

11/2013- 03/2014 Minacs/Netflix Farmington Hills, MI

Customer Service Representative

Answering 50-70 phone calls per day for Netflix members. Provided technical support as well troubleshooting techniques to get their netflix ready device (wii, play station 3/4, blu ray players, smart tvs, etc) active. Took and changed payment information by phone, and edited and cancelled out account information at members request..

12/2012- 11/2013 Allegra Direct Troy, MI

Customer Service Representative

Answering 40-50 phone calls per day for Blue Cross Blue Shield of Michigan members, checking and re-processing claims, taking payments, changed policies at members request, sending premium verification as well as creditable coverage letters, contacted in state providers and pharmacies to verify and provide information, faxing, filing, verifying social security numbers, addresses, and telephones numbers. And typing and documenting while protecting HIPPA.

8/2007 -6/2012 Your Extended Family Daycare Detroit, MI

Office Manager/ Administrative Assistant

Filing, faxing, copying, bookkeeping. Managed up to 3 phone lines, took payments and gave receipts, scanned documents into the system, maintained records, interacted with children on a daily bases. Assisted with the planning of field trips and events, ordered supplies as needed, kept inventory as well as light cleaning.

Professional Strengths: Talented administrator with diverse background. Expertise in bookkeeping, customer service and billing. Hardworking, detailed orientated able to multi task, proven ability to support senior executive. Demonstrates leadership, team and team building capabilities. Exceptional ability and willingness to take new responsibilities. Self- casual, assertive, extroverted, confident, and aggressive.

Technology: Proficient with Microsoft Office, Windows XP, Excel, 35-40 wpm and internet

References: Are available upon request

Salary Requirements: Negotiable

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