Customer Service Administrative Assistant

MARY LOU DELEON

**** ****** *** *****

San Antonio, Texas 78247

SUMMARY

Objective: A dedicated and dependable professional with years of experience in various fields. A self motivated team player who needs little or no supervision. Uses attention to detail and a hands-on approach to complete work assignments in a timely manner. Excellent customer service skills, organized, strong work ethics and a stable work history.

Contract Jobs:

Marriot Global Reservation Center- February 2014- Call Center

Hezel Culture Smart- March 2014- Receptionist Duties

Thomas Reprographics- April- August 2014- Data Entry

NEISD – August 2014 To Present – Food Service Assistant

EXPERIENCE

AZTEC EVENTS, San Antonio, Texas 04/20/1998 to 05/31/2013

Events Coordinator/Office Manager

As Event Coordinator my responsibilities included answering phones and greeting walk in showroom customers. I would assist customers over the phone as well as walk in customers in planning their event. My duties were to create the order and input invoice with specific details for event. I would email or fax order, if needed invoice would be revised and then charged out before date going out. My area of responsibilities when I first started at Aztec was to assist General Manager in any and all areas in daily operation of front desk. My front desk duties consisted of preparing and closing contracts and checking in equipment and calling customers on any shortages or damages and collecting for replacement costs. I was also responsible to ensure deliveries and pickups were made on time daily.

As office manager I was responsible for the day to day operation of office and to assist sales people as needed. I would make decisions to assist with trouble shooting on any rentals experiencing problems. I would approve discounts or suggest a solution to resolve problems to ensure good customer service and keep customers satisfied. Due to financial reasons, I was laid off on May 31, 2013 after 15 years of employment. I was also responsible for weekly scheduling of employees.

VELADI RANCH STEAKHOUSE, San Antonio, Texas 11/1996-04/1998

Executive Assist

My duties and responsibilities as Executive Assistant to the President and Vice-President enabled me to use my excellent customer service skills. As the main contact person at corporate my customer service duties were diverse including dealing with customer complaints. Other areas of responsibility included daily coordination of schedules, setting up appointments, travel arrangements, dealing with travel expenses, daily office correspondence and writing purchase orders for all company purchases as well as for shipping merchandise to various restaurant locations including Puerto Rico. I also assisted the Marketing Director with advertising needs for ten restaurants as contact person for various radio stations and newspapers in Texas, Oklahoma, and Puerto Rico.

JOHN D. HEZEL & ASSOCIATES, INC. San Antonio, Texas (December 1989)

Administrative Assistant

As Administrative Assistant, my areas of responsibilities included daily office coordination in areas such as customer service enabling me to communicate and work directly with a diverse group of clients throughout the country. Responsibilities involved setting up pre-employment testing and interviews of clients for the administration of psychological and skills testing for the assessment of clients for employment with numerous companies. These responsibilities involve administering of tests, scoring, tabulating and typing and copying a report on assessment results.

Daily duties & responsibilities: Customer Service, Data entry, Receptionist duties, Accounts Receivable, filing, faxing, collating and sending testing batteries and the procurement of office supplies.

SCHLOTZSKY'S San Antonio, Texas (1983-1985)

Manager

Daily duties & responsibilities: Daily operation for restaurant, scheduling of employee time schedules, hiring and firing of employees, procurement of supplies, daily accounting reports.

EDUCATION

Graduate of Mercedes High School and some college credits at Pan American University

SKILLS

Bilingual, Word Perfect, Windows 95, Sentry 3000 Scanner, Multi Phone Lines, Cyma-Shoebox Accountant Software, Alert, SAP.

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