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Technical Support Engineer

Westlake Village, CA
March 30, 2018

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Full Name: PrabhaharanRajKumar

Preferred Name:Prabha


Mobile: +1-747-***-****


A dynamic and qualified engineer with 12+yrs of experience in Design, Implementation,Administration of backend services in OpenVMS/Linux/windows environment and 2+yrs in Cloud computing.

Successfully led all projects through aggressive project governance processes, developed relationships with business stakeholders and leadership teams across geographies and departments while collaborating with other Project Managers to balance project resources, schedules and scope.

Working experience in Virtualization (VMware, Xen, Hypervisor) and AWS Technologies (EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR).

Experience in maintenance and configuration of user accounts for Dev/UAT/PROD servers in AWS Cloud.

Creating IAM role based access for EC2, RDS, S3, CloudWatch.

Experience in migrating traditional application in AWS cloud using S3, EC2, EMR, Redshift, and Lambda.

Build Enterprise data warehouse in AWS including hosting of VPC, Private subnets, Security group, Route tables, Elastic Load balancer.

Technical liaising between customers, development & support teams.

Establishing credibility & building deep relationships with customers to enable them to be Cloud advocates.

Participating in architectural discussions to build confidence and ensure customer success when building new and migrating existing applications, software, and services on the AWS platform.

Conducting deep-dive “hands-on” education/training sessions to transfer knowledge to customers considering, or already using AWS.

Helping build rapid proof of concepts (POCs) to actively demonstrate solution hypothesis with tangible work products.

Excellence in managing design, installation, configuration, administration and support of servers / system under Virtual Memory System (VMS)/Windows as well as of Structured Network

Expertise in working on Oracle Products in the role of Application Database Administration and Information Security Management Systems (ISMS)

Excellence in managing multiple stakeholders throughout the project lifecycle while managing priorities (time, budget/cost and resources) to attain delivery excellence, decrease TAT, boost EBITDA, Expertise in IT strategic planning and cost control

Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.

Managerial expertise

Incident, Change& Problem Management

Stakeholder Management

Vendor Management

Program Management

Release Management


People Management

Client Services


Operating System : Open VMS 7.2-3,OpenVMS V8.4-2L1,Z/OS(mainframe)


Cloud Technologies : AWS -EC2,S3,VPC,CloudWatch, IAM, DynamoDB, Lambda

DB : DB2, IMS, Oracle, RedShift, Aurora, NoSQL

Education &Certification:

Bachelor of Engineering, TN, India

Certified in AWS Solution Architect-Associate

Experience Summary

DNB Bank, Oslo, Norway

July 2015 to Jan 2018

Project Lead

H & M Retail, Sweden

May 2015- July 2015

Project Lead

Merck, Netherlands

May 2013-May 2015

Support (Support - MSD)-Support Engineer

Bank of Ireland, Dublin, IRELAND

Nov 2011-May 2013

Support (Support - MSD)-Support Engineer

CITI Bank, NewYork, USA

Mar 2008- Nov 2011

Technical Support

Teradyne, Inc Boston, USA

Jun 2006-Mar 2008

Technical Support

Work Experience

DNB Bank, Oslo Norway [HCL Technologies Norway AS] -June 2015 to Jan 2018

Designation: Technical Architect

Technical Environment: AWS- EC2, VPC, S3, Aurora, EMR, CloudWatch, CloudTrail, DynamoDB

Key Result Areas:

AWS and Cloud

Devising plans and allocating resources when and where required considering all the right and pain points

Extensive experience in Solution Architecture, Design and Development. Building strategies on migrating to private and Public cloud services for their various Engineering and production application and services

Experienced setting up monitoring / alarming for production DB environments

Some experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak

ETL experience in managing data workflow jobs

Linux/Windows system administration fundamentals.

Experienced with linux/Windows system monitoring and analysis

Good understanding of distributed computing environments

Good understanding on DNS, TCP/IP protocols.

Managing escalations, guiding and helping the team members for solving the issues ASAP

Checking and monitoring batch and queue jobs for its proper completion without any failures

Creating the database reports and ensuring that the database is kept on track with the growth and usage

Cloud Performance Review:

oReview of the reports for CSIP (Continuous Service Improvement Plans), run-books, monthly reports, SAD (System Appreciation Document), capacity reports and health check reports

oInternal ISMS audits as and when required

Adding scripts as and where possible for automating the manual process using Lambda scripts

Ensuring that the contractual agreement norms and process are followed with respect to ISMS controls & standards

Configuring with AWS environment with DevOps tools, technologies and APIs associated with IAM, CloudFormation, VPC, AMIs, SNS, EC2, EBS, S3, RDS, VPC, ELB, Route 53, Security Groups, etc.

Experience automating the build and deployment of AWS infrastructure and platforms using Chef and/or similar tools

H & M Retail, Sweden [HCL Technologies, Sweden] May 2015- July 2015

Designation: Project Lead [RFP]

Technical Environment: INTEGRITY, DCL, VAXCOBOL, SQL, VMSDebugger

Key Result Areas:

Understood the existing problems and known errors in systems and services being brought into operations and managed in the same way as those arising from operational incidents from service prospective

Conducted study of the existing the standard operational procedures to address the alerts received on the respective services

Identified and reported repeat incidents and ensured that problem management colleagues were effectively engaged to follow-up

Worked across organizational boundaries entailing business and IT communities, to achieve objectives and manage conflicting needs / priorities within each area

Supported in the evaluation and take on of the new business


Discovered improvements that could be made to systems or services and made appropriate suggestions based on sound rationale

Merck AMS [HCL Technologies Limited, India] May 2013- May 2015

Designation: Support (Support - MSD)-Support Engineer


Key Result Areas:

Entrusted with the task of scheduling, allocating and working out the tasks with team members

Issued tracking / resolved the same and performed its documentation

Rendered day-to-day technical support in maintaining the information system

Managed technical and other teams and interacted effectively with global clients and stakeholders

Bank of Ireland, BUBLIN, IRELAND [HCL Technologies Limited, Ireland] Nov 2011-May 2013

Designation: Support (Support - MSD)-Support Engineer


Key Result Areas:

Performed analysis the business requirement document and worked on the service request


oTechnical specification documents for the service requests

oTest data’s and ran the unit test

Created the new Cobol programs and DCL for the respective SR

Conducted peer review and review TSD(Technical Solution Documents)

Liaised with internal clients/business users and developers on systems status, changes &problems during development

Previous Experience:

Mar’08 – Nov’11: CITI Bank, New York, USA as Technical Support, HCL Technologies, New York

Technical Environment: ALPHAVMS, VAXC, INGRES, DCL

Jun’06 – Mar’08: Teradyne, Inc, Boston, USA as Technical Support.HCL Technologies Limited, India

Technical Environment: VAX/VMS, Oracle, Vaxcobol, DCL, PMsmart

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