Kenneth E. Self
Bristow, Virginia 20136 Email: firstname.lastname@example.org
Director of Program Operations and Product Management Professional
Program Management Leader with proven success in managing company-wide technical program functions and leading large scale projects, from inception to successful completion. Directs program, development, testing, and evaluation efforts ensuring a solution-based approach for meeting program requirements. Results-driven visionary that drives cross-functional collaboration and communication for advancing program design and implementation; keen ability to lead change and transformation efforts in an AGILE environment.
Operations and Process Improvement
Product Customization / Integration
Project Management/Program Management
Processes / Procedures Development
Software Development Life-Cycle
Analytical / Quantitative Skills
CARFAX, CENTREVILLE, VIRGINIA 2008 – 2018
PROGRAM DIRECTOR July 2015 – January 2018
Directed all the analytical operations and technical requirements for core products; to include Product Development, Data Strategy, Project/Program Management, and System Development functions.
Scheduled and directed Software development projects within an AGILE environment; ensuring teams’ adherence to critical path timeline, milestones, and specifications. Drove a culture of using analytics to deepen customer relationships and identify enhanced usage across the organization.
Drove operations restructuring to address business growth, reduced costs, and improved delivery.
Analyzed operations and production components to ensure optimization. Developed strategies to enhance operational workflow and enhance delivery of products by modifying logistics. Reported directly to the CTO.
Served as liaison between IT and business end-users. Identified, analyzed and ascertained business requirements and approval.
Under management and direction, the Department doubled in size, delivery, performance, and technical focus to support the expansion of business operations, markets, and products.
PROGRAM MANAGER April 2011 – July 2015
Managed all operational aspects of software development: created / executed operational procedures / audits, developed business strategies, managed budgets, and customer retention. Reviewed all existing policies and procedures, identified what wasn’t working, and took steps to rectify the issues. Ensured that all activities and policies / procedure were in compliance with industry and company regulations.
Provided hands-on mentoring and management of a team of Business Analysts/Project Managers and System Developers (JAVA) through software development life cycle in an AGILE environment. Analyzing, maximizing and assuring integrity of data elements from multiple data feeds to produce meaningful information.
Motivated staff and developed effective working relationships with peers, executives and customers; created an inclusive and collaborative working environment.
Managed cross functional teams for multi-faceted projects. Overall responsibility for short/medium term planning and organization of all resources.
BUSINESS PRODUCT ANALYST Oct 2008 – April 2011
Led and performed the planning, scheduling, and testing, ensuring the product data meets the design specifications and product display. Reviewed all of the test results to determine any inconsistencies and take steps to rectify those issues.
Conducted an in-depth analysis to confirm the accuracy and consistency of the content and quality; resulted in maximizing the return on the investment. Identified and troubleshot any data related issues; identified and implemented cost and time saving solutions quickly and efficiently – kept down time to a minimum.
Continually identified new usage opportunities that can feed to the robustness of corporate products.
GEICO, CHEVY CHASE, MARYLAND 2004 – 2008
APPLICATION SYSTEMS ANALYST 2006 – 2008
Worked closely with company technical staff and management to determine the user’s business strategy and operational needs. Defined the operation and system requirements for mainframe and web based projects and identified the steps and activities required to meet those project objectives.
Effectively communicated user client’s objectives to technical staff, while managing business process reengineering and analysis, from which nationwide systems / programs were developed. Maintained an open line of communication between all parties involved to ensure there were no misunderstandings and any questions / concerns were addressed quickly and completely.
Performed the technical business analysis for proposed software and custom applications, as well as integration and functional testing. Completed problem triaging to address any issues found during user acceptance testing.
Involved with customer support operations and provided onsite business support for piloting and implementation of new projects.
GEICO, CHEVY CHASE, MARYLAND 2004 – 2006
AUTOMATIC DATA PROCESSING, INC. (ADP), ROCKVILLE, MARYLAND 2002 – 2003
GEICO, FREDERICKSBURG, VIRGINIA 1994 – 2002
Education & Training
Masters of Business Administration (MBA)
Virginia Polytechnic Institute and State University, Blacksburg, Virginia
B.S., Business Administration
Mary Washington College (University of Mary Washington), Fredericksburg, Virginia