Michelle Ann Moore
Las Vegas, NV 89131
Objective: Secure a potentially lucrative, stable position with a reputable company dealing with administrative/supervisory tasks as well as customers, sales, and successful organization. Along with my excellent administrative, communication, and leadership traits, previous positions and multi-faceted responsibilities have been a catalyst to developing many skills pertinent to you as an employer.
Experience: First Choice Coffee Services Las Vegas, Nevada
07/2017 - Present
Client Service/Account Management Specialist
Daily responsibilities include direct customer contact, accounts receivable/review, scheduling and efficient inventory management and control. In addition, route management for field personnel based on customer needs, dispatching coordination and reporting as well as data collection pertinent to accurate weekly and monthly reports related to successful operations and work flow.
Allegiant Air, Inc. LasVegas, Nevada
04/2008 - 6/2017
Quality Assurance Agent/Training Asst/Lead Customer Care Representative
Customer Care Agent. Taking reservations, going over billing,
processing payments. Order entry, Basic Windows applications
Computer skills, Extensive Administrative and Clerical skills. Monitoring
and executing scoring based on customer service calls received on
Seratel/Apropos/Cisco phone system. Assisted in training agents in AIS
Functionality and airline terms and conditions. Assisted in initiating
The Mentor Program in the call center to enhance new hire training.
Excellent Organizational skills. Processed monitors for over 100 agents
in a timely manner. Supported over 125 call center agents as a Lead Agent.
Century 21 Advantage Gold Las Vegas, Nevada
12/2003 - 4/2008
Office Supervisor/ Administrative Assistant
Receptionist and payment receiving, Order entry, Basic Windows applications Computer skills, Extensive Administrative and Clerical skills, Organizing work loads, Excellent Organizational skills, Staff Scheduling, In charge of hiring and discharging employees. Processed files for over 200 Real Estate agents in a timely manner. Managed Scanning Department and assisted with work overload where ever needed.
Comcast Inc. Chicago, Illinois
Lead Operations Router/Dispatcher/Customer 08/1992 to 10/2003
Service Call Center Specialist
Field incoming calls pertaining to sales, levels of service, billing and service issues. Track log, troubleshoot, and dispatch area service issues. Coordinate scheduled maintenance and system upgrades as well as timely completion of production and reliability reports. Manage routing staff, manage workload quotas, and assign to proper area personnel.
Education: University of Illinois at Chicago Chicago, Illinois
John F. Kennedy Chicago, Illinois 60638
References: Many available upon request.
Salary: Open to discussion based upon position and potential.