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Customer Service Administrative Assistant

Las Vegas, NV
March 30, 2018

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Michelle Ann Moore

**** ********** *****

Las Vegas, NV 89131


Objective: Secure a potentially lucrative, stable position with a reputable company dealing with administrative/supervisory tasks as well as customers, sales, and successful organization. Along with my excellent administrative, communication, and leadership traits, previous positions and multi-faceted responsibilities have been a catalyst to developing many skills pertinent to you as an employer.

Experience: First Choice Coffee Services Las Vegas, Nevada

07/2017 - Present

Client Service/Account Management Specialist

Daily responsibilities include direct customer contact, accounts receivable/review, scheduling and efficient inventory management and control. In addition, route management for field personnel based on customer needs, dispatching coordination and reporting as well as data collection pertinent to accurate weekly and monthly reports related to successful operations and work flow.

Allegiant Air, Inc. LasVegas, Nevada

04/2008 - 6/2017

Quality Assurance Agent/Training Asst/Lead Customer Care Representative

Customer Care Agent. Taking reservations, going over billing,

processing payments. Order entry, Basic Windows applications

Computer skills, Extensive Administrative and Clerical skills. Monitoring

and executing scoring based on customer service calls received on

Seratel/Apropos/Cisco phone system. Assisted in training agents in AIS

Functionality and airline terms and conditions. Assisted in initiating

The Mentor Program in the call center to enhance new hire training.

Excellent Organizational skills. Processed monitors for over 100 agents

in a timely manner. Supported over 125 call center agents as a Lead Agent.

Century 21 Advantage Gold Las Vegas, Nevada

12/2003 - 4/2008

Office Supervisor/ Administrative Assistant

Receptionist and payment receiving, Order entry, Basic Windows applications Computer skills, Extensive Administrative and Clerical skills, Organizing work loads, Excellent Organizational skills, Staff Scheduling, In charge of hiring and discharging employees. Processed files for over 200 Real Estate agents in a timely manner. Managed Scanning Department and assisted with work overload where ever needed.

Comcast Inc. Chicago, Illinois

Lead Operations Router/Dispatcher/Customer 08/1992 to 10/2003

Service Call Center Specialist

Field incoming calls pertaining to sales, levels of service, billing and service issues. Track log, troubleshoot, and dispatch area service issues. Coordinate scheduled maintenance and system upgrades as well as timely completion of production and reliability reports. Manage routing staff, manage workload quotas, and assign to proper area personnel.

Education: University of Illinois at Chicago Chicago, Illinois

None 1989

John F. Kennedy Chicago, Illinois 60638

Diploma 1988

References: Many available upon request.

Salary: Open to discussion based upon position and potential.

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