An experienced, hands-on, customer-centric IT manager, and mentor to IT and other technical staff. Expertise in improving the level of service provided to end-users and customers. Passionate leader who shares the goals of organizations and facilitates their achievement. Able to effectively communicate with customers, executives, and end-users of technology.
COMPETENCIES AND TECHNICAL SKILLS:
Software as a Service
Data Center Hosting and Migration
SAS/70, SSAE 16 Audits
Virtualization (VMWare 4.5, Parallels 10.0 – 13.0, VirtualBox 5.0)
Windows Desktop (Windows 7-10) & Windows Server (2000-2012), Exchange 2003-2013, IIS 6 & 7.5, File Services
Security / Networking – Cisco Firewalls & Router
Scripting (PowerShell, DOS batch, bash)
Microsoft SQL Server 2008R2, SQL 2016 Administration, Replication to Customer Sites
Mac OS X 10.7 – 10.13
Disaster Recovery Planning – DR Sites
Online Services – Salesforce, Smartsheet, Harvest Timesheets
AlertLogic Security Device
MS Office Suite:
Word, Excel/macros, PowerPoint, Access
Troubleshooting Remote Users
PREMIER, INC., Raleigh, NC 2014 – 2018
Premier acquired Aperek in 2014
Director, Data Conversion (2014 – 2018)
Provided leadership and strategic and operational oversight regarding processes and initiatives involving new customer data migration into Premier’s ERP and SCM application, including data acquisition, cleansing, mapping, and conversion.
Shortened implementation process by establishing procedures to standardize data acquisition with Microsoft Excel and Access templates which were imported into SQL and converted to the ERP and SCM databases.
Introduced new tools and procedures for the implementation process.
Implemented use of SQL SSIS to automate data conversion procedures.
Managed conversion servers administration (Windows 2008R2 / 2012 and SQL 2008R2 / 2016) to ensure proper resource utilization and recovery capabilities.
APEREK, INC., Raleigh, NC 1996 – 2014
(formerly MediClick, Inc.)
Director, Information Technology (1996 – 2015)
Managed IT for a software company / Software as a Service vendor, responsible for production and disaster recovery hosting, internal infrastructure, vendor management, budgeting, capacity planning, application installations and maintenance, SQL Server setup and administration, monitoring for server and applications, SOC auditing.
Set up data center for hosted SaaS application and maintained servers and applications for the site.
Developed disaster recovery plans and the creation of a disaster recovery site.
Led migration of hosted site data center to a new vendor and site with minimal downtime.
Virtualized physical servers to virtual servers to consolidate hardware.
Set up server, networking monitoring of internal and hosted environment.
Wrote PowerShell installation scripts to update and manage the SaaS application
Managed the SAS/70 and SSAE 16 Type 2 audits of IT controls.
Implemented network upgrades (token ring to ethernet, firewall and router upgrades).
Consolidated three network operating systems into one (Windows Server).
Other experience includes IT management in software companies and medical distributors
Bachelor of Science, Computer Science, Nicholls State University, Thibodaux, LA
Minor in Business Administration
Cycling, guitar, technology