Sign in

Customer Service Health Insurance

Presto, PA, 15142
March 30, 2018

Contact this candidate


Maureen Murphy

*** ****** ****** ****: 412-***-****

Pittsburgh, PA 15205

Objective: My goal is to improve my knowledge and professional skills in the upcoming technologies and achieve a position that will utilize my experience and knowledge learned to advance in a rewarding career.

Technical Skills:

MS Word Written Communication Customer Service

MS Excel Office Etiquette Internet Research

MS Access Purchasing Orders Vlook ups

MS PowerPoint Adobe Reader Exceptional Organization

Detail-orientated Quick learner Microsoft SharePoint

Work Experience

Aug 13’- Present Black & Veatch (Overland Contracting Inc.) Pittsburgh, PA

Project Facilitator I

Works with Program Office Procurement to develop back charge notices, withholding payments and rejection of invoices.

Reviews, analyzes, and evaluates supplier and contractor activities, products, and reports for adherence to the requirements.

Ability to maintain multiple projects and priorities at one time and effectively finish projects in a timely manner.

Assist in coordinating deliverables with other groups involved on the same project to minimize interference or errors.

Aug 11’ –Aug 13’ Schroeder Industries Pittsburgh, PA

Engineer Associate

Structure build bill of materials and routing at a manufacturing plant.

Creating and maintaining all Engineering ISO Standards.

Run queries to find best prices, vendors, daily document control.

Attended Mechatronics class to learn electrical, hydraulics, PLCs and pneumatics.

Jan 11’ -Sep 11’ BCBS of Buffalo NY/ Laffey & Associates (Temp Job) Carnegie, PA

Customer Service Health Insurance Claims Adjuster

Trained on Health Insurance Claims from Blue Cross/ Blue Shield Health Insurance.

Adjusting worker’s compensation, no Fault, coordination of benefits.

Learned Blue Cross/ Blue Shield Health Insurance computer systems.

Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions.

July 10’ – Nov ’10 Granite Mountain Design and Development Dewey, AZ

Document Control Specialist

Read Aerospace Blue Prints to inspect quality of aerospace parts.

Stored, maintained, and controlled documents in quality file folders for auditing.

Ordered aerospace sheet metal components for machinist while researching best price.

Laid off in November 2010 due to down sizing with reduction of work.

March 10’- July 10’ Prescott Airport Prescott, AZ

Airport Administration Intern

Assisted management with meeting Transportation Security Administration and Department of Homeland Security.

Performed management research projects for Airport Manager.

Filed airport tenants and airport leases in alphabetical order and into new files.

Received job offer from Granite Mountain Design and Development after Internship.

Sept 09’ –Dec 09’ Beaver County Airport Beaver Falls, PA

Key Holder

Answered phone calls use basic office machinery such as fax, copier, and computer functions.

Effectively interacted with airport tenants for payments or questions.

Opening and close Beaver County Airport on the weekends for airport director.

Left position due to limited advancement and more hours at Carmody’s Lounge.

Sept 07’- May 08’ Beaver Control Tower Beaver, PA

Ground and Tower Controller

Instruct aircraft on the ground where to taxi to avoid ground conflicts.

Instruct aircraft in the Beaver tower airspace to provide safe flight.

Prepared flight strips and relayed information to flight service.

In May 2008 position was complete upon completion of school at Community College of Beaver County.


Community College of Beaver County (2007-2008)

A.A.S. Air Traffic Control Terminal

Courses include: Advance ATC III, Aviation Meteorology, Theory of Instrument Flight,

Facility Rating I and II, Logic, Approach I and II, Weather Observer

Indiana State University, Terre Haute, IN (2003- 2007)

B.S. Aerospace Administration

Courses include: Air Transportation, Advanced Navigation Systems, Aircraft Systems, Aircraft Operations, Air Traffic Control Systems, and Aviation Operations

Honors: Verizon Scholar ATHLETE – 06’, Dean’s List –03’


Private Pilot single-land certificate- 07’

Intercollegiate Division I SOCCER team - 04’ to 07’

Flight Team – 03’

American Association of Airport Executives – 05’

Alpha Eta Rho (International aviation fraternity) –03’ to 04’

Personal References upon request

Contact this candidate