Customer Service Administrative Assistant

SHRADDHA D. BHATT Email: **************@*****.***

Gujarat, India

Efficiently utilize and improve my skills and knowledge in progress of company where I work and also country growth while being resourceful, innovative and flexible.

Skill Set:

Management skills

Sincerity towards job and punctuality, very meticulous and versatile,

prioritize and manage time effectively, can work independently or as a part of team, believe in maintaining relationship, Goal oriented, Self Motivated,Attention to detail.

Area of interest

To deal with different people and build up the relationship.

Passion

Set my own standards and anyhow achieve them.

EMPLOYEMENT HISTORY

Company

Designation

Duration

Aeliya Marine Tech P. Ltd.

Marketing Manager

Dec 2017 – till Date

Axis Bank Ltd.

CSO- Assistant Manager

3rd Mar ‘17 – 5th Jul’17

Let Us Build App

(NL)

IT Consultant

5th Jul ‘16 –Feb 2017

Win4Sure

Administrative Assistant

1st Oct ‘15 – 30th June ‘16

Experiences:

1)Marketing Manager - Aeliya Marine Tech Pvt. Ltd. – a Marine Equipment Exporting Company

Role:

Activities to promote and spread the products on internet

Publishing eye catching article / advertisement of the products at platform where they get the highest views and generate leads.

Email communication with potential customers all over the globe

Handling the inquiries and make it possible to close the deal

Analyse the area of potential buyers according product nature

Developing relationship with new clients to boost the future sale emails and various social media platforms

2)CSO (Customer Service Officer) (Grade: Assistant Manager)

Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.

Open new accounts/Closing accounts • Alterations to existing savings and cheque accounts

Inquiries for home, car and personal loans ; Inquiries on internet services

Handling cash transactions and cash balancing

Overseas transfers

Set up periodical payment authorities on accounts

Promote bank products and services

Change statement of account cycles

Identify customer needs

Refer customers to appropriate banking services and representatives

Skills:

Attention to Detail: Analysing and writing code means being able to look very carefully at a lot of data.

Communication and interpersonal skills

the ability to learn quickly;

Confident decision making;

Time management skills

Familiarity with CRM systems and practices

3)IT Consultant at “Let Us Build App” Netherlands, Europe country

Responsibilities:

Conducting research, surveys and interviews to gain understanding of the business

Analysing statistics

Compiling and presenting information orally, visually and in writing

Working with clients to define the scope of a project

Produce reports

4)Administrative Assistant at “Win4sure Pvt.Ltd, Club and Event Management company– Bhavnagar, Gujarat

Responsibilities:

Maintain accurate and up-to- date records and files for all event management projects.

For Make Proposal for new events Delivering Events on time,

Budget consideration,

Consideration of guests arrival and cordial to them setting,

Communicating, maintaining of Event projects with timeline, As well as Deliberation of participant members in events.

Skills:Communication skills: Verbal, Written and Oral

EDUCATION DETAILS

Degree

University / School

Year of passing

Percentage

MBA

S.K.Patel University,Gandhinagar, Gujarat

May 2015

69%

BMS

S.N.D.T, Mumbai University, Gujrat

March 2013

75%

12th (Commerce)

Shree Swaminarayan Gurukul, Bhavnagar, Gujarat

Mar 2010

81%

10th

Shree Mahalaxmi Girls High School

Mar 2008

72.77%

Training / Projects Undertaken:

Training

2 months training in Share Market- Bansal Finstock Bhavnagar as a RM

MBA Grand 2 Project

“To study on effectiveness of brand endorsement in Advertisement Industry”

MBA Summer Project

Sem-2

“Dealer satisfaction survey in the outlets of HCCBPL” (Coca-Cola - Ahmadabad )

MBA Winter Project

Sem-1

“A winter Training Project Report on Prasad Group of Company” [Ahmedabad]

Achievements and Other Activities:

I had taken training in Share market

I have taken part in “Advertising making” and got 1strank with medal

I took part in Advertisement speech in Inter college competition at S.K,Patel Iinstitute,Gandhinagar

I have taken participation in “Presentation completion” & I got 2nd rank with medal.

I also took in “Productivity” seminar and got certificate

I took part in Group Discussion and got 1st rank with group.

Pursuing Examination for IELTS

Personal Profile:

Date Of Birth

2nd December 1992

Father’s Name

Dilipkumar R. Bhatt

Languages Known

Gujrati, Hindi, English

Strength

Adaptability, Patience, positive strength, self-motivated, Flexibility

Declaration:

“I hereby declare that the above information is true to best of my knowledge.”

Place: Bhavnagar, Gujarat

Contact this candidate