Thomas Toomer

**** ******** **.

904-***-****

ac4z9c@r.postjobfree.com

Summary

Computer Networking Graduate with work experience in leadership, customer service, multitasking, and bookkeeping practices.

Education

B.S. in Computer Networking: Florida State College at Jacksonville, Jacksonville, FL 2018 Technical Qualifications

Operating Systems: Windows XP/Vista/7/8/10, Linux Red Hat/Ubuntu, Mac OS X Software Applications: MS Office (PowerPoint, Excel, Word, Access), Adobe Photoshop, VMware

Networking: TCP/IP, LAN/WAN, VPN

Professional Experience

Computer Technician - CompNova (contractor): CSX Corporation, Jacksonville, FL Present

Resolves problematic network failures by troubleshooting LAN/WAN connections

Provides technical assistance, support, and advice to end users within the branch

Creates and installs software images using Symantec Ghost Imaging Sales Associate, Avis Budget, Jacksonville, FL 2014 – 2018

Created new strategies that were implemented to increase productivity.

Helped our location attain the highest customer service ratings (determined by VOTC reports), earned 100% in communication skills, listening skills, problem resolution and politeness

Lead Service Agent, Avis Budget, Jacksonville, FL

Supervised agents to ensure their duties were carried out in accordance with the schedule.

Organized training sessions for faculty on inventory control procedures and policy. Additional Experience

Desktop Support, FSCJ, Jacksonville, FL, Feb 2018 Internship

Reimaged and Updated 100+ desktops/laptops using Microsoft deployment toolkit

Troubleshot and resolved technical issues involving operating systems, hardware, software, and network connectivity.

Highlights

Won multiple CEO awards for customer service - Avis Budget 2014 - 2018