Computer Technician
Resume:
Thomas Toomer
************@*********.***
Summary
Computer Networking Graduate with work experience in leadership, customer service, multitasking, and bookkeeping practices.
Education
B.S. in Computer Networking: Florida State College at Jacksonville, Jacksonville, FL 2018 Technical Qualifications
Operating Systems: Windows XP/Vista/7/8/10, Linux Red Hat/Ubuntu, Mac OS X Software Applications: MS Office (PowerPoint, Excel, Word, Access), Adobe Photoshop, VMware
Networking: TCP/IP, LAN/WAN, VPN
Professional Experience
Computer Technician - CompNova (contractor): CSX Corporation, Jacksonville, FL Present
Resolves problematic network failures by troubleshooting LAN/WAN connections
Provides technical assistance, support, and advice to end users within the branch
Creates and installs software images using Symantec Ghost Imaging Sales Associate, Avis Budget, Jacksonville, FL 2014 – 2018
Created new strategies that were implemented to increase productivity.
Helped our location attain the highest customer service ratings (determined by VOTC reports), earned 100% in communication skills, listening skills, problem resolution and politeness
Lead Service Agent, Avis Budget, Jacksonville, FL
Supervised agents to ensure their duties were carried out in accordance with the schedule.
Organized training sessions for faculty on inventory control procedures and policy. Additional Experience
Desktop Support, FSCJ, Jacksonville, FL, Feb 2018 Internship
Reimaged and Updated 100+ desktops/laptops using Microsoft deployment toolkit
Troubleshot and resolved technical issues involving operating systems, hardware, software, and network connectivity.
Highlights
Won multiple CEO awards for customer service - Avis Budget 2014 - 2018
Contact this candidate