Engineer Manager

SYNOPIS

Over ** years of combined experience in the areas of Unix/Linux System and Windows administration, and Project Management, HW/SW/OS installation/configuration/troubleshooting, customer technical support, IS administration. Current knowledge of UNIX operating systems, and some network administration as well as some Oracle database and DB2, and Clearcase “configuration management and version control software” as well, and overall HW/SW systems in a TCP/IP networking environment. Prior responsibilities have included Solaris, AIX, Linux, and HP-UX, operating systems and exceptionally strong analytical and problem solving skills with attention to detail. On the soft skills side of things, demonstrating the inherent drive and curiosity to make things work/flow better, as well as being a quick study. Communication and customer service expertise are exceptional, able to present and articulate ideas to management as well as team members, knowing when to press and when to back down being able to work well with others and offer mentoring and knowledge to everyone on the team. All areas of experience have allowed contributions too many successfully completed projects.

Platforms: Linux, Solaris, HP-UX, AIX, DEC VMS, SCO

Program Languages: Unix Shell script

Networks: TCP/IP, DNS, DHCP, NIS, NFS, Novell, Apple Talk, DECnet, IPX, Pathworks, ATM

Education:

1990 - 1992 Masters Institute San Jose, CA - AS Degree in Computer Science - GPA 3.50

1980 -1982 Howard University Washington D.C. - (18 months Did not graduate) - GPA 3.20

Professional Experience

5/14/2016 to 11/17/2017 Workday Inc. (Contractor) Pleasanton, CA

Sr. Linux System Administrator (Infrastructure Delivery Team)

Responsibilities include upgrading 22K pyshical servers across all Data Centers to the latiest approved release of CentOS mandated by Security which consists of CentOS 6.7, 6.8 and 6.9 and configure and support mission critical servers of all tiers upgrades via yum updates and or full recobbles from C58 by editing Cobbler, Chef and Puppet records. Scheduling downtime with the server owners for inside Maintenance Window and or Outside of Maintenance window downtime. Working with Infrastructure team to consolidate Out of Warrenty Servers, for Decommission. Verifying servers firmware is up to date, if not do the firmware update before doing the software upgrades. Making recommendations to procurement on new server purchases going forward for Server group needs. Doing server role assessments for chef server roles as well as making databag edits in Chef and Puppet, Gerrit and Jenkins databags. Automating server deploys for every server role to ensure the server builds work. Certifying ad-hoc pipe line testing to assure the roles build out correctly in all supported OS’s. Troubleshoot technical issues to assist customers on the OS level issues, duplicate and create workaround to achieve doing the software upgrades. high levels of customer satisfaction and success. Interact with software engineers and developers to come up with resolutions to problems. Also installed upgrades on VM’s also using the latiest approved version of CentOS. Installed and built Docker servers using Kubernetes on server clusters to implement software and application updates via scheduled increaments. Building new servers via PXE on either DELL or HP servers installing to the latiest approved version of CentOS replacing out of warrenty servers.

5/15/2015 to 5/1/2016 California Water Service (Contractor) San Jose, CA

Sr. Linux Administrator on (IT Architecture Team)

Responsibilities include configure and support mission critical Linux environments on various storage platforms. Install, configure and tested various OS’s on physical servers and VM instances using Bind, SSH and NFS along with Solarwinds, F5, DNS Servers, DHCP Servers, SFTP,Active Directory, Linux Red Hat v6 – 7, SAN/NAS Storage, Flash Arrays, VMWare configurations. I worked with DBA’s and developer’s to move oracle database off Oracle Exadata Database servers X2-8 on to UCS (Unified Cisco Server) I built out the Test environment, next I built out the Development environment, and finally I built the production environment, addressing and resolving all issues and problems. Work on the SCADA environment configuring and replacing Display machines as well as adding new OSI servers, Historian, and Clear SCADA servers to the environment. Implemented AD, that authenticated via windbind as well as smb (Samba) on the Linux side to authenticate user’s. Work with the Security Officer to implement SCADA Security Standards that where approved by the Shareholders/Board for the entire SCADA environment. Built a Retina Vulnerability Scanner for the SCADA network and scanned all of the scan able devices in the SCADA network in every District and remediated all vulnerabilities. Built out three AWS Servers upon request for customer webpage tested the number of connections to the servers were able to handle using load balancers using LoadRunner application that where tested for up to 8000 connections per server. I also supported Symantec/Netbackup installations and patch installs for the entire site as well as ensured that the tapes where rotated and picked up weekly for DR.

1/5/2015 to 5/1/2015 Infoblox Inc. (Contractor) San Mateo, CA

Sr. Linux System Administrator

Responsibilities include configure and support mission critical Linux environments and various storage platforms. Install, configure and test necessary hardware and VM instances using Bind, SSH and NFS. Directly involved with key business initiatives and driving projects to completion. Mainly centered on VMware ESX/ESXi versions 4.x and 5.x. with firsthand experience with configuring Veeam virtual backup solution. Jira administration adding and removeing users as well and granting access to reports for managers and creating workflows, also installing updates to Atlassian. Experience provisioning and supporting environments running on AWS, EC2 and other cloud technologies. Lead and participate in a variety of high visibility IT initiatives with heavy interaction on IT Operations, Networking, Enterprise Applications and Engineering and business partners. Hands on installs, configuration and management of various servers and blade technologies at co-lo provider. Participate in management of the ticket queue via ServiceNow. Participated and sat in on Change Control board approvals procedures. Set up, and administering and maintaining Linux environments; Redhat, Fedora, Ubuntu, BSD, CentOS and Solaris also install and configure Nagios alerts on mission critical servers. Used Weblogic server to monitor cluster configuration and cluster performance. Able to work off hours to support emergency scenarios or perform system upgrades. I also supported Symantec/Netbackup installations and patch installs and the tape where picked up and rotated monthly for the entire site. Work with Enterprise Applications and business partners on projects or break-fix situations. Used Weblogic server to monitor cluster configuration and cluster performance. Participate in 24x7 on-call rotation for critical business systems.

2/15/2014 to 9/30/2014 Aspera Inc /IBM (Contractor) Emeryville, CA

System Security Administration

Responsibilities include installations, upgrades, and configuring hardware and software to ensure proper functionality of all services of all psychical and VMWare virtual servers to mission critical production, development, and test server are up to (IBM's ITCS104 security specs.) for compliance related activities. I also supported Symantec/Netbackup installations and patch installs for the entire site. This includes patching, validation compliance testing to ensuring that Global Services continues to be compliant and have secure site. This role required working on other cross-product security initiatives. The team and the project is under direction of the Chief Security Officer, responsible for managing cross-product security activities, as well as security assurance for (IGS) Information Global Services (compliance, ethical hacking, and security testing) in order to classify servers and protect and ensure the integrity of our customer’s information and servers. This includes grouping servers into the appropriate groups, Production servers are group 1, Development and Test server are group 3 and 4 etc... Running scans and adding patches as well as APARS when needed for the OS as well as all applications installed on the server to apply security hardening.

3/15/2013 12/24/2013 Frequentz LLC Palo Alto, CA

System/Network Administration

Manage Linux (Red Hat), Unix servers for 24x7 in development and production Colocation (data center)

Installation and maintain Red Hat Enterprise Linux (RHEL 5 & 6), Windows, VMware vSphere, ESXi, and vCenter. Managing multi-tier web services were using technologies such as IBM’s Websphere, IIS, Apache web server Tomcat, Java applications, and MQ, installing and maintaining Oracle, DB2 and MS SQL databases, setting up and maintaining SAN/NAS storage systems. Install patches, troubleshooting, performance tuning and security of production environments. Design and arthchitected a reliable and scalable infrastructure to support production Build environment via AWS. I worked directy with AWS to get and exact replica of out physical build environment in the Cloud using AWS services. Operational practices such as change management, incident management problem tracking. Configured failover protection, backup and recovery of systems on both unix and windows environment. Participated in passing customer audits of processes, systems for compliance management, troubleshooting, and tuning Linux systems by writing SOP’s for IT and administration documents. Significant Hands-on configuration experience with Cisco, F5 load balancers, network troubleshooting. Experience in VLANs, IPSEC, LAN/WAN routing, and DNS administration and monitoring: Routers, Firewalls, Load balancers and Network Switches and other Network devices . Jira administration adding and removeing users as well and granting access to reports for managers and creating workflows, also installing updates to Atlassian. I supported Symantec/Netbackup installations and patch installs for the entire site. Analyze and troubleshoot all network and communication devices in both corporate and production environments Tune and monitor application and networking infrastructure. Provide regular status updates on projects and the state of networking infrastructure. Provide technical guidance to other staff members within the organization. Identified, designed and implemented proper security measure in place for code and data security. Available on call for 24/7 in case of issues as the primary contact for networking infrastructure leading routine maintenance and troubleshooting issues.

9/17/2012 – 12/31/2012 Demand Tec/ IBM (Contractor) San Mateo, CA

System Security Administration

Sr. UNIX Server Support Engineer my responsibilities include installations, upgrades, and configuring hardware and software to ensure proper functionality of all services of the mission critical production, development, and test server are up to ITCS104 security specs. This includes patching, validation compliance testing to ensuring that Global Services continues to be compliant and have secure site. This role required working on other cross-product security initiatives. The team and the project is under direction of the Chief Security Officer, responsible for managing cross-product security activities, as well as security assurance for (IGS) Information Global Services (compliance, ethical hacking, and security testing) in order to classify servers and protect and ensure the integrity of our customer’s information and servers. This includes grouping servers into the appropriate groups, Production servers are group 1, Development and Test server are group 3 and 4 etc... Running scans and adding patches as well as APARS when needed for the OS as well as all applications installed on the server to apply security hardening. I also supported Symantec/Netbackup installations and patch installs for the entire site.

11/28/2011- 8/17/2012 Cisco Systems (Contractor) San Jose, CA

Systems Support Engineer/Lab Administrator

I-services, Remote Expert, and QA, development, and test teams support. Installation of multiple versions of Linux, RHEL, CentOS, Ubuntu, Apache, Windows Server, Java Application Servers, Databases, Oracle, MYSQL, and Postgres servers. Lead the move of the lab servers from Bldg.J to Bldg. I. negotiations with Space Planners to get Lab space in Bldg. I. Requested electrical outlets be installed to meet the teams server needs, as well as networking requirements, and purchased racks and everything else we needed to successfully complete the build out. As a part of the planning, procurement, installation, configuration, and troubleshooting team I optimized the deployment of the cloud infrastructure of VMware, using Cisco UCS servers, EMC storage unit. Used Weblogic server to monitor cluster configuration and cluster performance. This consists of virtual and psychical servers. IEM's (Interactive Experience Manager) to control Content of Kiosk via Thin clients. Setup and configured TelePresences devices which include MCS servers, UCS Call Managers, SIP, Content servers and Thin Clients for Remote Expert team. Duplicating customer environments which include setting up and configuring IP switching, routing, ip forwarding, NAT and VPN.

2/22/2011- 7/2011 Zeus Technology San Mateo, CA

Sr. Support Engineer

Support the organisation in delivering a world class support services in line with SE Group Objectives by inclusion in the Zeus in a 24 x 7 support team. Provide comprehensive technical support and solutions to both internal and external clients to support both customer solutions and internal business requirements.

Assist in Development & Product Management activities by a combination of Product Testing, Technical Authorship, and Benchmarking & Evaluation. Help improve technical skill and knowledge transfer within the support team.

7/15/2009-12/31/2010 Wells Fargo Bank (Contractor) San Francisco, CA

Application Systems Engineer 4

Work on problems involving the evaluation of specifications for complex business requirements and processes (new, enhancements, maintenance), and develops and prepares computer solutions. Verifies program logic by preparing test data for trial runs, tests and debugs programs. Responsibility for the overall system testing in the test environment. Provides limited end-user support by interpreting, evaluating, resolving when possible (and in all cases follows up on) issues pertaining to installed WAS, WLE and other J2EE implementations. This includes racking and stacking of physical hardware, configuring fiber switches, F5 load balancers, as well as the SAN devices using VERITAS. Occasionally assists in the maintenance of the group and department websites. Provides limited end-user support by interpreting, evaluating, resolving when possible (and in all cases follows up on) issues pertaining to installed WAS, WLE and other J2EE implementations. Occasionally assists in the maintenance of the group and department websites. Performs minor modifications to production and test build and deploy scripts supporting several applications and platforms. Design sub systems and system integrations. Provide the strategy and design to build a utility for systems programming tasks required for installations, configurations, upgrades and testing. An escalation point for operating system support and trouble shooting provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. I also supported Symantec/Netbackup installations and patch installs/updates for the entire site as well as made sure the tapes where rotated. Lead projects, including assignment of tasks, and provides direction and guidance to less experienced staff. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan. I also supported Symantec/Netbackup installations and patch installs for the entire site.

4/03/2006–4/02/2009 IBM – Silicon Valley Lab-(Long Term Supplemental 3 year Contract) San Jose, CA

Staff Software Engineer General Duties: Solaris Platform Owner, as a Sr. Solaris and Linux Server Support Engineer my responsibilities include installations, upgrades, and configuring hardware and software to ensure proper functionality of all services of the production and test servers. Analyze business requirements to determine system design, potential issues, and related cost for each project request. Review Requirement Documents, and develop implementation strategies that preserve the integrity, availability, stability, and scalability of site systems and designs, consistent with cost (Capital and Labor) constraints. Work with Business Units, Systems Administrators, Network Engineers, Applications Developers, Architects, Data Base Administrators, and Suppliers to prevent or solve difficult performance problems. Interact with internal and external technical leaders to develop innovative solutions that meet market needs with respect to availability, functionality, performance, scalability, and reliability, realistic implementation schedules and adherence to architectural goals and principles. For example configure and setup Sun 15K, and 6800 servers with Solaris 10 running Zones, and containers, as well as configuring T2000 servers using LDOMS. Installation of Solaris 8, 9, and 10 servers for production, development and test environments manually and by using the jumpstart utility. Overall owner of the Sun server farms, on the production, development, and tests network. Purchase of all Sun hardware for the entire US for the software group, as well as asset tracking and quarterly and annual physical inventory. Identify an implementation of innovative solutions to reduce installation man hours by setting up web based installs of Solaris project. Put together strategic infrastructure plans to secure, high availability, fault-tolerant systems. Daily duties include maintaining the Sun ticket queue software updates, hardware replacements as well as installing APARS/patches on a normal schedule. Build new systems to meet customer requirements as they come in to ensure quick turn around and no down time. Work on special high profile project teams to deliver complete solutions such as virtualization of servers (LDOM’s and Zones and Containers) to reduce the overall footprint, as well as cut Service Support costs.

6/16/2005 – 4/2006 IBM - Silicon Valley Lab - (Contractor with CDI) San Jose, CA

Sr. Server Support Engineer

General Duties: IT Global Services team, as a Sr. UNIX Server Support Engineer my responsibilities include installations, upgrades, and configuring hardware and software to ensure proper functionality of all services of the mission critical production servers and network. The build team has over 150 people in the group locally and over 100 UNIX servers with a variety of versions of LINUX, AIX, SOLARIS, HPUX, all active participating in the day-to-day 24x7 operations of the build teams UNIX systems. Also analyze project areas, refine problem descriptions and drive implementation of technical solutions. As well as exercising moderate judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results to comply with security specifications. Display strong sense of responsibility, excellent organizational skills, broad vision, technical leadership skills and qualities, solid attention to detail, helpful attitude, ability to create and document processes, and excellent customer service skills to ensure success.

3/1/2004 - 6/15/2005 - IBM Silicon Valley Lab (Contractor with Synova) San Jose, CA

Security Assurance Testing

General Duties: Security Assurance Testing team, responsible for site wide testing compliance related activities. The compliance testing is an important aspect of ensuring that Global Services continues its leadership in compliant secure site. This role also required working on other cross-product security initiatives. The team and the project was under direction of the Chief Security Officer, responsible for managing cross-product security activities, and the security assurance for (IGS) Information Global Services (compliance, ethical hacking, and security evaluations) for SVL (Silicon Valley Labs). Also develop and revise the security compliance checklist. Work with product teams on security compliance reviews. Assisted in editing/revising other global product security documents (e.g. Security Standards) in this position, the opportunity to significantly strengthen the Information Technology division’s ability to protect and ensure the integrity of our customer’s information.

7/15/2002 – 2/01/2004 - State Compensation Insurance Fund - SF CA (Contractor)

Project Manager in the Network Design Group

General Duties: Project Lead of the Systems Test Center Redesign Project for the Network Systems Group. This involved seven groups within the Network Systems Group that used the Systems Test Center. Primary responsibility included creation of a project team using a member of each group to create processes and procedures for the Systems Test Center and have them approved by the Management Team. A significant amount of time was be devoted to the design, implementation, and maintenance of new and existing process automation, reporting, and metering tools exercising strong operational leadership skills to coordinate the teams efforts against operational needs. Acting as primary liaison between management and Network Systems staff, and coordinating the team’s efforts with those of other IT groups to maintain and improve quality and increase efficiency of the Test Center. Other duties included researching and recommending off-the-shelf hardware and software solutions, evaluating applicability, quality, cost, and return on investment. Met with Real Property group (Space Planners) and got more space for the Systems Test Center, discuss and create new design for the Lab. Created a second team “Systems Test Center Network Design Team” this group was responsible for the design of the network in the Systems Test Center. To allow a safe semi private testing environment that would not affect the production network. Provide project leadership to the design and implement of the servers in the lab and network systems group that are critical to State Funds core testing needs before going into production. Provide all of the necessary reports to get the project approved this includes: Project Proposal, Project Plan. Discovery Stage Report, Design Stage Report, Prototype Stage Reports, Pilot Stage Report, Implementation Stage Reports, Support Stage Report, and Conclusion Stage Report as well as Document deliverables that consist of overviews, forms, templates, proposals, next step approvals, and projects status.

1999 – 11/2001 - Sun Microsystems - Santa Clara CA

System Support Engineer IV - Lab Manager

General Duties: Overall owner of the labs the server farms, production network, as well as the capital budget for the software group. Review and recommend all computer purchases. Growth planning and general upkeep of system and network equipment. Capital ordering, delivery, allocation, and setup of all hardware, asset tracking and annual physical inventory. Maintain all service contracts. Provided advanced network/system administration & participate in strategic infrastructure planning. Identify and implementation of innovative solutions. This includes rack mounting and cabling of machines, server installations, setting up DHCP and NIS server as well as configuring routers for the lab. Responsible for network design involving all major areas of the network and engineering (routers, hubs, switches, protocols, LAN/WAN, circuit provisioning, CPU, hard disk, and memory upgrades etc). Knowledgeable with Windows NT/Win2K and UNIX based systems. Direct the software maintenance; trouble shooting, and upgrade support on DOS and UNIX based systems. Responsible for all video and data projection, audio re-enforcement, multi format video, and television satellite broadcasts. Installation of entire Iplanet software suite Mail Server, Application Server, Calendar Server, Oracle Database etc... Provided project leadership to design and implement server, lab, and network systems that are critical to the Server Software Group's core business. Was part of the Core Team responsible for the move of the lab from Cupertino bldg. #4 to the Santa Clara site. Primary responsibility of the administration for lab infrastructure, including project lead role for the lab. Daily responsibilities included insuring high availability of data integrity using Veritas Volume Manager, Veritas File systems, and Legato Networker. Overseen capital hardware budget for the Software Group, with an emphasis on reviewing and recommending all hardware purchases for the entire department. Responsible for communication to upper management on an on-going basis in regards to the status of all requests for computer equipment for projects, as well as status of the labs. Act as liaison between management, technical department, and finance to ensure order, delivery, and asset tracking of all purchases. Also managed all 3rd party services contracts.

1997-1999 Sun Microsystems Cupertino, CA

System Support Engineer III - Lab Manager

Responsible for advance system administration overseeing the successful administration of multiple labs that contained various Sparc, Intel, Java and wireless hardware for Java Consumer Embedded group. Installed, upgraded and configured hardware and software daily, such as SUN Cluster, Solstice Disk Suite, Sun Enterprise Volume Manager, SysMon, and Solstice Backup. Maintained the integrity of the data by running daily backup of the build server's for Release engineering, QA and Test groups. Worked on very high profile projects with partners along with (NSG) the Network Security Group to ensure development source code put backs and Bug fixes via (ftp) File transport protocol servers out side of the firewall where secure by both parties. Also staged equipment for customer Demo's as well as equipment loans for benchmark testing. Managed high profile projects of various scopes and complexities. Designed and built three labs for the group coordinated with space planner and contractors to ensure timely completion of work. HVAC heat load projections for room to determine the A/C levels needed to keep equipment form over heating, keeping the various groups current needs in mind. I also supported Netbackup installations and patch installs for the entire site. Worked with venders and contractors to ensure schedules where kept and project completion was on time.

1996-1997 - Sun Microsystems - Menlo Park, CA

Lead Lab Support Engineer

Responsible for Solaris System Group Labs advance system administration overseeing the successful administration of multiple labs that contained various Sparc, Intel, and networking hardware to develop Solaris Operating System software. Responsible for supporting over 200 user's of the Solaris group which includes Kernel, Libraries, Release, Gatekeepers, Test, Clustering, Patch, and QA groups. Install, upgraded, and configured hardware and software on a daily basis. Maintain the integrity of the data by running daily and weekly backups of requested server's. Built Solaris Servers as well as Intel servers to group requested specifications installed the requested OS and networked the machines to swan to be accessed by group members worldwide. I also supported Netbackup installations and patch installs for the entire team this included tapes being sent off-site monthly for DR.

1995-1996 - Sun Microsystems - Mountain View, CA

Technical Support Engineer III

Telephone Support Engineer for X-Windows and PC Software group (WINPC) for (NASC) the North American Solution Center. Provided customer support for CDE X-windows environment as well as all of the PC applications such as SUN-PC, Wabi, Solstice Network Client, PCNFS server and client, and Admin Server. Helped customer install and configure all applications. Responsible for a four hour phone shift a day, also wrote over one hundred technical documents for Suns technical support website.

1993-1995 - Vision Ware/SCO - Santa Cruz, CA

Sr. Support Engineer/Product Manager

Technical liaison for major US accounts for two products groups for X emulation and terminal software for PC's using any TCP/IP on any operational system, for example Solaris, HP Open view, Linux etc. Performed sales demonstration to customers as software updates and improved features where added. Direct contact with the development team manager for the latest updates to bug fixes to products. Developed the products Beta testing sites, and was directly involved with creating and validating bug reports database for beta testing customers.

1989-1993 Performance Semiconductor Sunnyvale, CA

Manager Information Systems (MIS)

Managed heterogeneous network with MIPS-3240 Unix Platform for finance, two VAX-R4000's clustered running Promise software for the Fab, Assembly, and Test department along with two Novell Client LAN Servers with 150-200 nodes. Wired the building with Ethernet coax, multiple bridges, routers, gateways, and remote printer applications. Performed all software and hardware installations and upgrades. Performed implementation of Relational Database for financial application software on a Unix platform running Informix, to replace existing

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