Software Customer Service
Resume:
NEE-NA WANG JESALVA
Cary, NC 27519
(cell) 919-***-****
(home) 919-***-****
email: ************@*****.***
CAREER OBJECTIVE
Organized, enthusiastic, quick learner with great ability to multitask and problem-solve seeks an opportunity in Information Technology as an Analyst
PROFESSIONAL SUMMARY
Senior-level IT professional providing expertise in systems and business analysis, software development, project management and process improvement; proven versatility and ability to learn new skills quickly with expertise in collaborating with customers to achieve mutual goals and objectives in a fast-paced environment. Customer focused and service-driven; possess strong problem-solving, organizational, and interpersonal skills, as well as excellent communication, and analytical skills.
COMPUTER SKILLS
Visual Basic 5.0, SAS, Documentum 3.2, Adobe Acrobat Exchange 2.1, Clipper 5/2, Crystal Reports 5/0, ORACLE 7.2.3, SQL Server, Front Page, MS-Office: Excel, Access, Word
WORK EXPERIENCE
Shepherd’s Heart Christian Academy
Cary, NC
Homeschool Instructor
2000-Present
•Adapt curricula to meet the specific needs and interests of my students
•Research and select appropriate resources
•Teach a variety of subjects while providing motivation and inspiration
•Prepare reports for our facilitator to review progress
•Administered standardized tests, chose and planned extracurricular activities
•Handled multiple project details, coordinating tasks, managing groups and individuals, leadership, setting realistic deadlines, reviewing progress, adapting to change.
•Creativity and idea generation, identifying resources, gathering information, setting goals, specifying needs
•Negotiate and collaborate with different parties to achieve mutual goals
•Coordinator - Triangle Youth Philharmonic Orchestra, North Carolina Forensics Club, Lamar Stringfield Music Camp, Chinese Bible Church of North Carolina
Glaxo Wellcome, Inc.
RTP, NC
Systems Analyst
May 1998 – August 2000
IT supporting Corporate/Legal customers computer software development full cycle.
Evaluate vendor software for customers and provide business requirements for customization.
Process Improvement
Worked with the Senior Level management
•Collaborate with product owners and stakeholders to gather requirements
•Perform gap, impact, and risk analysis
•Serve as a liaison and facilitate project meetings between with business and technical stakeholders and subject matter experts to articulate requirements, close gaps, and achieve sign-off
•Create artifact documents in the form of user stories, process-flows, user experience design, business requirements document, which documented expected benefits, gap analysis, and implementation plans.
•Work closely with Developers and QA to groom stories, create success criteria, and build back-log
•Perform SDLC within Waterfall methodology
Glaxo Wellcome, Inc.
Zebulon, NC
Systems Analyst
April 1997 – May 1998
•Developed Manufacturing Batch Record Management System (MBRMS) client-server software using Visual Basic 4.0/5.0, Documentum Server 3.2 API, Adobe Acrobat Exchange (PDF), Crystal Reports, ACCESS 2.0 and ORACLE 7.2.3 on the Windows NT 4.0 platform
•Designed, coded, tested and implemented new system requirements according to user specification in a highly validate manufacturing environment
•Developed internal departmental website using Front Page 98
GTE Mobilnet, Inc. (Verizon)
Cary, NC
Information Management Administrator/Application Support
August 1995 – April 1997
•Analyzed, evaluated and developed new software systems to meet internal organizational needs using Visual Basic 4.0, ACCESS 2.0, SQL Server 6.0, and Crystal Reports 5.0 in the Windows 95 environment
•Implemented, revised and maintained software applications, as well as providing support and training to end-users to help resolve problems
•Supported File Transfer Protocol and Pimps Database systems for the VoiceLink (Mosaix) Intelligence Management System for auto dialing operations
Info Systems of North Carolina, Inc.
Raleigh, NC
Systems Engineer
June 1995 – August 1995
•Designed, coded, tested, and implemented software applications using Visual Basic 3.0 and ACCESS 2.0 in the Windows NT environment for the development of the Market Place software package for price and inventory control in the grocery retail industry
Sallie Mae Loan Servicing Center, Inc.
Panama City, FL
Software Programmer/Analyst
July 1994 – May 1995
•Developed MIS application using SAS system in the MVS environment, ACCESS 2.0 and IQ software on a PC platform to provide internal and external audit reports
•Performed assessment and analysis of customer service requirements
•Interacted with all levels of management and production personnel
Analytical Technologies, Inc.
Pensacola, FL
Software Programmer/Analyst
February 1994 – July 1994
•Designed, developed, tested and implemented software applications using Visual 3.0 with ORACLE database in a UNIX environment
Computer Data Systems, Inc.
Pensacola, FL
Associate Programmer/Analyst
April 1992 – February 1994
•Evaluated, designed, coded and tested Order Writer modules using Clipper 5.2 for the development of the Defense Travel Pay System
EDUCATION
M.S., Systems Analysis, University of West Florida, July 1989
B.S., Systems Science, University of West Florida, June 1987
Native language, Mandarin
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