Project Manager

JILL A. TEPPS, PMP

Lake in the Hills, IL

Phone: 847-***-**** Email: ******@*******.***, www.linkedin.com/in/jill-tepps

PROJECT MANAGER

A highly skilled Certified Project Manager with over 18+ years in Financial Services. Experienced in leading Business Strategy, Projects, Process Analysis, Data Quality, Governance and Systems Enhancements with Agile/Scrum methodologies. Proven success in leading Cross-Functional Teams, Conversions, Integrations and Divestitures. Recognized for strength in team leadership, problem solving, customer focus and delivering results in an uncertain world.

Project Management Professional PMP® Ombudsperson

Big Data – Tackling the Challenges – MIT Certificate Data Governance

Jack Welch Development Institute – Leadership, Communication System/Process Improvements

Quality – Greenbelt Certificate Microsoft Office Suite

PROFESSIONAL EXPERIENCE

GE Capital – CT 2000 to 12/2017

Ombudsperson 2004 to 2016

LEAD OPERATIONS ANALYST 2016 to 12/2017

Managed analysis of multiple operating processes and systems. Led the development and use of metrics to measure and implement improvement strategies for productivity and resourcing to support retained and divested assets.

Led data analysis and divestiture activities of 13 companies to support transition by flagging assets to buyers and needs for ongoing team capabilities for processing Cash, Collections and Customer Service responsibilities.

Partnered with IT, Quality and PMO leads to define and act on requirements for archival of 20+ decommissioned systems while maintaining ability to support needs of mark ongoing processing.

Owned mail centralization across >200 Capital businesses and co-occupancy locations, stakeholder engagement, action plan, test/deploy virtual workflow and communications strategy to ensure appropriate routing to functional owners or buyers.

SENIOR ANALYST – DATA DICTIONARY 2014 to 2016

Executed and communicated on Data Governance solutions to create a centralized data plan enabling access to well governed data requirements through efficiency of artifact identification, definition, attributes and source mapping.

Led team and project plan actions and controls for stratification development analysis and delivery of data tapes for marketing, risk and other functional interests to support Divestiture activities of 13 businesses

Led Simplification of Risk Compliance Analysis identifying key deliverables, process variations and standardization for repeatable accuracy of results. Standardization resulted 70% reduction in force.

Established process and framework to assess 400+ Systems resulting in qualifying ~150 systems of record with defined elements through cross Functional and Platform utilized for governance, lineage and controls.

Shared lessons learned in support of benchmarking for global organizational data goals.

OPERATIONS INTEGRATION LEADER 2013 to 2014

Led strategic vision through project management of various acquisition systemic build and consolidation goals through lifecycle phases of initiation, planning, executing, monitoring/controlling and closure.

Led Simplification, Integration, Test and Regression Strategy across commercial finance.

Established test strategy and team to develop scripts, testing, automation tools, multi-level communications, production and post deploy monitoring for capabilities and financial reporting of Loan transactions in previously Leasing Mainframe.

Led overall multi-functional project plan, tracking and communications while multitasking on identification of need/actions for > 50 rebranding efforts of Canada business line sale status closure.

INTEGRATION LEADER 2007 to 2013

Liaison to IT channels and leader of 25 members of Operations team. Responsible for cross-functional Project Management of technical needs including segregation of duties, data masking, problem management, enhancements, break-fix, workflow and deal flow reporting.

Business owner of multiple interfacing systems (Mainframe, Transactional Processing and Customer Support) making decisions on issue management, enhancements, data reportability and user access.

Owned Integrations Onboarding for new relationships including change/regression technology testing leadership for cross functional handling of deal flow from application receipt through account payoff/closure through multi-generational systems/interface enhancements.

Established lifecycle Workflow complimenting onboarding by building SLA escalation strategy efficiencies from requirements through implementation of auto notification across >300 task owners and groups.

Enabled multi-entry data sequencing prioritization to support >15 response needs i.e. real time vs batch interface scheduling

MANAGER SYSTEM AND PROCESSES 2003 to 2006

Designed and established practices, procedures, organization and team to support efficiencies for Operations and cross-functional transactional processing.

Identified need and leadership confidence to establish role and responsibilities to support systems and processes for the co-existence of 2 business lines through process and technology coexistence saving >$1MM.

Established Operations ownership of Cross-Functional workflow and developed change-control process.

Drove growth as Operations owner of system integrity through enhancements introducing cross systems impact team of Intake, Risk, Mainframe systems, reporting databases, WEB and interfaces.

Led virtual enhancement engagement across 40 cross-functional stakeholders located across US Canada and India, thru initiation of requirements, communications, production deploy and training.

Reduced issue aging >500%. Developed P1 outage cross-systems escalation process by partnering with IT Outage Management for tracking resolution and enabling break fix testing.

Nominated by Business Leader as Ombudsperson role and accepted responsibility to expand and support.

Portfolio Manager, Operations Manager, GE Capital acquired service from Heller Financial, Inc. 2000 to 2002

Director of Operations – Transamerica Vendor Financial Services Corporation 1998 to 2000

Documentation and Debt Placement Manager – Equus Financial Corporation 1996 to 1998

Operations Administration Manager – Whirlpool Financial Corporation 1990 to 1996

Senior Transaction Coordinator – The CIT Group, Equipment Financing, Inc. 1987 to 1990

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