Engineer Technical Support

QUALIFICATION OF KEY PERSONNEL

Current Position : IT Engineer/Officer

Name : ABOLEE M. KIBAYEN

Years of Experience : 15 Years

Nationality : Filipino

Graduate Studies : MASTERS IN INFORMATION TECHNOLOGY School Attended : University of The Cordilleras 2007-2009 Degree/Title : B.S IN COMPUTER ENGINEERING

School attended : AMA Computer University 1996-2001 Language Skills : English and Filipino

Contact No. : +971*********

EMAIL : *.*********@*******.***

Driving License : Valid UAE Driving License

PERSONAL SUMMARY

A confident and reliable IT engineer with extensive practical experience of working with computers, networks and resolving any support issues that are raised directly from the end user. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team. SHORT PROFESSIONAL HISTORY

2015 – Present - IT ENGINEER -DUBAI

Overall responsibility to report, maintain and enforce all policies, procedures, guidelines and instructions related to the Technical and IT Administration, issued by the company management. Ensuring that all hardware, networks and software are configured and installed correctly for smooth operation.

Company: PROJECTS LINK CONTRACTING COMPANY LLC

Specialized in Dredging, Reclamation and Marine Construction Client : MERAAS

IT Support Engineer for

1 ArteliaGroup Middle East - Consultant/Engineers

2 Deme-Group - Dredging International

Essential Responsibilities:

• Address operational systems issues including file and share permissions, user accounts and installing applications.

• Provide Microsoft Windows Server operating system support and monitor performance and availability.

• Promote and maintain server patch management practices.

• Apply operating system updates, patches and configuration changes.

• Support and maintain Active Directory and configuration of Group policy.

• Provide Guidelines and support to the 5 offices including subcontractors of Projects Link.

• Responsible for networking, design, installation and maintenance services.

• Supporting users over the telephone and by email, with issues on Windows Operating System, Mac OS x and Application, Office applications, Engineering applications and the like.

• Configuration and testing of any new hardware and software.

• Travelling to other projects sites to setup IT requirements which needs installations, deployment, and troubleshooting of newly established site office.

• Responsible in weekly data backup scheme of both internal and online backup.

• Installing and operating Windows desktop and server operating systems.

• Conduct onsite training/Orientation to new employees.

• Ensure computer hardware is safe & complies with health and safety legislation.

• Setup, troubleshoot issues related to printing, configure new Plotter, Photocopying machines, printers and scanners

• Maintain and monitor Time and Attendance Software ensuring all attendance terminal are working properly.

• Work extra hours to meet deadlines, as required and where reasonable

• Liaise directly with third party hardware and software suppliers to ensure proper warranty, support and maintenance.

• Coordinate email issue with external email hosting. Certification/Training : Cisco Certified Network Associate Training (CCNA)

• Setup VPN connections between other site office for client/server based application and Centralized File storage

• Provide, Control user access to files storages to Projects sites.

• Perform Preventive Maintenance on a regular basis.

• Regularly update IT assets and inventory.

2004 – 2014 - FACULTY/Instructor/Lecturer

Kalinga State University. Philippines

2003 – 2004 - TECHNICAL SUPPORT

Kalinga State University. Philippines

2002 - 2003 - TECHNICAL SUPPORT

Provincial Government of Kalinga. Philippines

2001 - 2002 - MOTOR VEHICLE EMISSION TECHNICIAN/IT SUPPORT Dumway Vehicle Emission Testing Center .Philippines CORE COMPETENCIES

OPERATION HANDLING

• Microsoft Windows Servers 2012 R2 & 2008 R2, Server 2003. Planning, Installation & Configuration. RAID, Smart Arrays, iLO, ADDS, DNS, DHCP, GPO, and Folders & Permissions.

• Microsoft Windows 10, 8.1 & 7. And Office 365. Installation, Configuration & Troubleshooting.

• Cisco Router, Manage Switches & Access Points.

• Networking Fiber, Ethernet LAN. cabling, termination and connections.

• Firewalls like Check Point & Cyberoam. VPN, Policies, Group, MAC binding, Web Filter.

• Wireless (Indoor & Outdoor) Cisco, Ubiquiti, Wireless Excellence, Aruba, Engenius, D-Link. Point to Point, Point to Multi Point, Site Survey, testing for Line of Sight, Frequency, Chanel, Speed, Avoiding EMF, Interference by 2.4 & 5 Ghz.

• Antivirus Console Server Symantec, McAfee, Kaspersky, ESET & eScan. Server preparation, Client package, Policies, schedule, Updates, scan devices, group, remote Push and generate report.

• Backup Solutions VEEAM, Symantec, Acronis, Backup4All etc. Installation, configure backup repository, adding devices, scheduling job, email alerts, testing, troubleshooting and maintaining.

• Backup Storages QNAP IP NAS, Synology NAS.

• Installation, configuration Network, RAID 0, 1, 5, 6 or 10, LUN, Thin Provisioning, Group, Volumes, Folders, Users, LDAP Sync, Permissions, Replications.

• CCTV DVR, NVR, Analog Camera, IP Camera, CMS software. Installation, Storage calculation, camera termination, focus, lens, alignment, Event, Motion Detection, Email Alerts, Recording schedule, DynDNS and external access.

• Time Attendance and Access Control System. Installation, configuration, monitoring, remote control, Finger Print, Face detection, user creation, deletion, software configuration for generating report.

• Excellent computer hardware trouble shooting and repair, Manage and configure XEROX work center 5875, 7535, 7220 and laser jet printer Machine.

NETWORK HANDLING

• Conceptualizing & implementing of networking related to Ethernet, Switches, Router and Wireless networking

• Creating initiatives in the area of Wireless (Wi-Fi), Ethernet networking and Remote Support to all the respected Clients

• Good understanding of OSI Model & TCP/IP protocol suite (IP, ARP, TCP, UDP)

• STP – IEEE 802.1d, 802.1w, 802.1s and VLAN, MAC, Switching and Trunk.

• IP Addressing & sub netting, routing, Protocols RIP V1/2, EIGRP, OSPF, BGP, VLSM / CIDR.

• Installation and Configuration with Cisco Catalyst Switch 2960.

• Installation and Configuration with Cisco Router 1841

• Installing and Configuring Point to Point Outdoor Antenna (NetStream, Ubiquity RocketM, Nano Stations, Air fiber and Bullets)

TRAININGS AND SEMINARS

1. Geographical Information System Training

2. COMPUTER HARDWARE SERVICING National Certificate II Date- 13 January 2018

Place- Dubai, UAE. Abolee Kibayen

Contact this candidate