PROFILE
Over * years of experience in Software Quality Assurance and software testing
Used Quality Center and ALM extensively for test management and defect tracking
Experience with QA methodologies, practices and processes in all kinds of environments including Client server, Web based, Main frame, LAN,WAN and N-tier
Thorough knowledge of various SDLC and STLC methodologies and project life cycle with good experience in project wide reviews of requirements and analysis of BRDs, SRS, use cases and system design documents
Hands on experience with sanity / smoke testing, GUI, Functionality Testing, integration Testing, Regression Testing, System Testing, End to End Testing, UAT and Production Acceptance Testing
Hands on experience in testing web applications developed on Java, J2EE, XML, Oracle, ASP.net,VB.net, Web Logic and Web Sphere technologies
Hands on software development experience
Ability and extensive knowledge of SQL queries to ensure data integrity and consistency
Good working knowledge of Databases like Oracle, DB2, MS SQL Server, PL/ Sql
Effectively tracked and managed defects using Quality Center
Hands on experience in Object Oriented Analysis and design
Prepared QA documentation and deliverables; test strategy, test plan, traceability matrix, test scenarios, test cases, test data and test reports
Excellent knowledge of Programming in various languages
Good knowledge of Scripting languages like VB Script, HTML
Hands-on of TSYS credit card processing systems.
Use of frameworks for developing automated scripts for regression testing in UFT.
Involved in RFC requirements, implementation verification task and follow up task
Performed Regression Testing after bug fixing during CR and ACR environment changes
Good understanding of CMMi, IEEE and ISO quality standards for process management
Proactive thinker and creative problem solver with proven ability in multitasking and work with tight timelines
Productive team player with good communication and organizational skills
EDUCATION
Oracle certified Professional
Completed course on Oracle 9i: SQL
Master of Computer Application (MCA)
PROFESSIONAL EXPERIENCE
CIBC Dec 2015- Mar 2018
Role : Sr. Quality Assurance analyst
Responsible for understanding, analyzing and gap analysis of the BRD
Worked with the stake holders and other team members to arrive at solutions to problems
Involved in testing of credit card processing systems
Used UFT frameworks to automate the regression package for credite card processing
Extensive knowledge of TSYS systems.
Developed the automated regression package for regression testing of the credit card processing functions using Keyword Framework in UFT.
Bank of Nova Scotia, Toronto ON
Role : QA Analyst Sept 2012 – Sept 2015
Projects worked on –
Revolving credit Paperless Statements –
This project is the rollout of paperless statement program for all revolving credit customers. CIS would be the book of records for the RKO preferences and would store and manage the record keeping option from multiple channels.
Paperless RKO maintenance –
Currently, Customer information Systems offer customers the ability to change their RKO option for specific in-scope products (i.e. APP, Revolving Credit, Mortgage and PPS)
The need of a virtual scotia card (VSC) or physical scotia card is mandatory to complete a paperless record keeping option at the branch. VSC and Scotia card detection is completed after the officer selects the paperless option. However, the system must complete an automatic verification of either the VSC or physical Scotia card before allowing the Branch officer to continue to setup the RKO.
Savings Initiative –
Many applications display savings product names in English and French with various lengths, some of which include Scotia OnLine, Branch screens, customer statements, letters and various reports.
The BB application maintains Savings product names and corresponding mnenonics hard coded in core memory of BBDSC which is a mainframe program. The phase IIa has built the infrastructure for a centralized repository for Savings product names. This phase will provide the ability for BNS applications to retrieve Savings product name information from the centralized repository using the newly built infrastructure.
KYC –
Existing processes and controls for on-boarding customers via all non-branch channels i.e. COM (scotia.com), CCC(EDGE), intercept (Millenium1Solutions) do not ensure customer presented identification and occupation/employment details are updated to the Customer Information System via AS/400 process. CIS system is now the primary source for BNS Canadian banking’s customer profile information, missing KYC information on CIS system represents and unwanted AML risk to the bank. Objective of the initiative is to program alternate delivery channels to pass required KYC primary and secondary and supplementary customer demographics to CIS system for New customer.
Copy, paste and Toggle –
The purpose of this initiative to provide enhancement of –
1.Improve the usability experience for the branch users by providing them with an efficient way of searching for customer information and reducing the number of steps that are part of the search within E-Process.
2. Enhance the user experience by reducing the number of steps when performing copy and paste.
Family of Cards –
This project is to partner with 3rd parties and offer new credit cards targeted to customer’s needs. This is to launch processed and build a repeatable generic card inventory of common features and functionalities that can be quickly customized.
Taxation -
Taxation application involves generation of various tax slips, reports and registers like T4RSP, T4A, T4RIF, NR series and all the Releve series for registered and non registered accounts for customers who are resident and non-resident, depending on various factors. The project involved multiple environments like client-server, web-based and mainframes.
Responsibilities:
•Analyzed the requirements
•Analyzed BRD, EDD and tracked the changes made to the requirements, using QC and ALM
•Maintained testing standards and was involved in creating test cases
•Used QC for defect tracking through out the project.
•Created detailed test cases and test data (Both positive and negative) to validate the tests
•Involved with regression testing, UAT, functional testing etc.
•Interacted with the developers, other team members and the team lead for resolution of defects
•Created detailed test cases and test data (Both positive and negative) to validate the tests
•Conducted coverage analysis by analyzing and tracing the test cases to the business requirements
•Involved in weekly status update with the QA manger and the project manager
•Created test cases in excel sheet and uploaded into QC, mapping the requirements with the test cases for creating RTM and exported the test scripts from test plan to test lab
Environment: UNIX, C,C++, Java/J2EE and XML, HTML,Main Frames, MS Access, Sql server, Oracle, HP Quality Center, Lotus Notes, MS Visio
Dash Softech April 2006 – Aug 2008
Systems Analyst/Programmer
Responsibilities:
Did the system study of functioning of various organizations
Created Data flow diagrams
Created the relational database design
Used Oracle, SQL server as the backend system
Created the various relational databases and relationships
Wrote the code for the analysed system in visual basic
Did unit testing, integration testing for the code
Generated reports using crystal reports
Used PowerPoint presentations for training users about the application
Environment: Oracle 9i, Visual basic, Sql server, Pl/sql,, Crystal reports, MS Word, MS excel
TECHNICAL SKILLS
Test Management Tools
ALM, Quality Center 10,9.2, Test Director 7.6/8.0, Rational Clear Quest, JIRA
Testing Tools
Selenium, QTP 9.2/10/11, LoadRunner8.2, Rational Functional Tester,Test Complete
Operating systems
Windows 98/2000/NT/XP/2005 Server, MS-DOS, HP Unix, Sun Solaris, Linux, Mainframe
SQL navigators
SQL query analyzer, DB Visualizer, TOAD
Database
Oracle/8i/9i/10g,11g, MS SQL Server 2000/2005, DB2, MS Access
Languages
C, C++, Java, J2EE, JSP.Net, ASP.Net, SQL, TSL, ADO, Asp
Web Technologies
HTML,DHTML,XML, Java Script, JSP, EJB, COM, DCOM, AJAX, SOAP
Front End
Visual Basic 5.0/ 6.0, Power Builder 8.0, Developer 2000
Office Auto. Pack
MS Office (Word, Excel, PowerPoint) Outlook and MS Project
REFERENCES
Available upon request